Customer Service & Sales Rep

WAJID ALI

Calgary, Cell: 403-***-****, email: ***********@*****.***

CAREER OBJECTIVE

Seeking a challenging career where my employer can benefit from my experience & Skills. HIGHLIGHTS OF PROFESSIONAL EXPERIENCE AND SKILLS

High Interpersonal skills

Extensive Customer Service and Customer Care Experience

Fluent in reading, writing and speaking English

Valid Alberta Class 5 License

Valid Driving Licensee abstract

Familiar with MS Office, Internet, and Computer Application

Worked for 04 years as Bid & Tendering Engineer for T&D projects with ALSTOM GRID with vast exposure to customer service skills

PROFESSIONAL EXPERIENCE

Customer Care Representative & Cashier

Army & Navy Departmental Stores, Calgary, AB September 2015 – Present

• Provided high quality of customer care and service

• Verified purchase orders and invoices against deliveries

• Organize stocks and enter details of inventories into the central database

• Operated cash register, accept payments and manage coupons and receipts Bids & Tendering Engineer

ALSTOM GRID, Riyadh, Saudi Arabia June 2011 – August 2015

Ensured compliance of all the required standards and procedures as per the customer specification, key SLD, contractual general requirements and client special requirements

Involved in securing key contracts for protection, control systems, & Automation system for substations projects of worth CAD 195M

Completed review analysis of client issued project technical specification of several projects for the purpose of preparing BOM and offers

Performed site visits for Substation Protection, Control and Automation systems for new and refurbishment

Worked on different type of protection devices such as Alstom, SIEMENS, GE, ABB, SEL etc

Led the Tendering Department for providing solution on Technical queries from internal and external stake holders, attending clarification and Kick off meetings with customers

Strictly Followed company tendering procedures as Team lead for submittal throughout Tendering cycle of the project

Organized cost effective solutions with Engineering & Operation Teams

Involved in finding better and cost effective suppliers in collaboration with sourcing and procurement

Involved in bid management and Sales activities for Saudi Arabia & MECA (Middle East Central Asia) region Accomplishments:

As Bid Manager involved in securing Riyadh Metro and many more projects of Worth 195M USD Electrical Engineer

WESCOSA, Dammam, Saudi Arabia May 2009 – June 2011

Developed and reviewed project technical and commercial quotations/offers for the Transmission and distribution network for substations in coordination with all the related disciplines

Coordinated with project teams in multi disciplines e.g. Project Management, Procurement and manufacturing at shop floor

Detailed analysis of customer issued protection and control schemes/drawings and specification for many T&D projects for preparing the technical BOQ/BOM

Prepared Technical & Commercial Bid Proposals for the Protection & Control for involving Line, Transformer, Bus bar, and Capacitor Banks ranging from 380KV to 13.8KV Power System etc

Extensive knowledge of MV and LV products such as Switchgears, Bus ducts, MCCs, and Panels Boards

Completed and Handed over many projects passing through the RFQ phase, internal Approval meetings, pre-bid and post bid clarification meetings, finalizing the contract and final negotiations, and Handing over to the Operations and Engineering Teams

Involved with project Engineers during execution of the project to understand the costing for comparison

Coordinated and dealt with the government and private sectors utilities like Saudi Electric Company, SAUDI ARAMCO, SABIC & ROYAL COMMISSION and all Major EPCs

Provided mentoring to new team members for the bid preparation and submittals

Participating in the various kick off meetings, meetings with vendors for engineering and supply commitments

Accomplishments:

Secured the First Power System Automation (PSA) project in the year 2011

Won and secured Major Projects ranging up to worth 95M CAD approx. ( belongs to the portion of protection & control only)

Assistant Electrical Engineer

Pakistan Telecommunication Company Limited, Islamabad, Pakistan May 2007 – May 2009

Reviewed internal and external designs for code compliance, good design & engineering practices and constructability

Prepared procedures and schedules for disassembly & disposal of old equipment

Resolved site queries and issued site instructions during the construction phase of projects

Maintained good working relationship with internal & external groups that support or affect the quality, schedule and cost of projects

Supervised subcontractors for installation of AC & DC Panels boards, Diesel Generator Sets for Backup power supply

Designed and supervised the installation of AC cabling and its routing

Submitted progress reports to direct Manager on daily basis

Achieved the time lines and targeted dead lines

Awarded with a letter of appreciation from the General Manager for completing the project well within the time

Intermediate Electrical Engineer

Imperial Electric Company (IEC) Pvt, Ltd., Islamabad, Pakistan July 2006-May 2007

Worked with highly trained and professional teams on the project for supervising the installation and Maintenance of the Diesel Generator sets

Attended pre-installation site survey visits for determining the load and capacity requirements for the Generator sets

Submitted site survey reports and weekly progress reports to the central office

Actively participated with the clients to resolve the pending unresolved issues

Liaison with the assembling plant in order to meet customer specific requirements EDUCATION

Bachelor of Science (Electrical Engineering)

NWFP University of Engineering & Technology, Pakistan 2002-2006

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