Sales Customer Service
Resume:
L. VINCENT HALL
An Experienced, Accomplished Sales Professional
**** ****** ******, #*** *-Mail: *********@*******.*** Woodland Hills, CA 91367
OBJECTIVE
A high-level sales position within a progressive company which offers significant challenge, responsibility, and the opportunity for continued career growth.
HIGHLIGHTS OF QUALIFICATIONS
● Has more than twenty years of top, diversified experience.
● Strong background in many areas including sales, marketing, account management, sales presentation development, promotional work, new product introduction, sales-lead generation, and client relations.
● Hard-working and driven, while highly-experienced in all aspects of sales, and is proven as a top producer - consistently meeting all sales and productivity expectations.
● A strong closer, with an ability to consistently maximize sales opportunities.
● Adept in establishing and cultivating successful, long-term client and industry relationships, and is committed to attaining high levels of customer satisfaction and retention. PROFESSIONAL EXPERIENCE
UCLA LASER REFRACTIVE CENTER (Jules Stein Eye Institute), Los Angeles, California Front Desk Manager/Sales Representative (2011-Present) Responsible for managing day to day front desk operations, patient intake and processing, sales of Lasik surgery and other services, insurance administration, patient scheduling, collecting payment deposits, answering phones, handling patient inquiries, training new front desk personnel, ordering medications, providing academic support to physicians, cash reconciliation, patient relations, and handling a wide variety of special projects.
Has managed a front desk operation which has run smooth and efficiently, and has provided the highest levels of patient services and support to a diverse patient population.
A top sales producer during tenure in position.
Trains and mentors new personnel, and sees that they meet the highest of performance standards.
Personally processes from 50-60 patients on a daily basis. UCLA LASER REFRACTIVE CENTER (Jules Stein Eye Institute), Los Angeles, California Surgery Coordinator/Patient Counselor (2008-2011)
Responsible for patient consulting, assisting patients with payment options, scheduling patient examinations and surgeries, following-up on sales leads, working informational seminars, and patient relations. Counseled potential Lasik and cataract patients following initial physical consultations.
Was a top producer during tenure with center, consistently attaining sales goals.
Ensured high levels of patient satisfaction, loyalty, and retention.
Also trained new personnel on facility operations and procedures. ASSIL EYE INSTITUTE, Beverly Hills, California
Surgery Coordinator/Patient Counselor (2005-2008)
Responsible for consulting with patients, explaining their financial options, scheduling procedures, preparing and maintaining patient information, and patient relations. Also managed call center, and trained staff members in all aspects of call center operations and customer service techniques.
Assisted patients in obtaining their best treatment options, while obtaining the best payment terms.
Consistently met all sales and productivity exceptions.
Named Employee of the Month.
DMX MUSIC, Los Angeles, California
Training Coordinator (1997-2001)
Responsible for managing training operations, developing training materials, material ordering and shipping, maintaining training and order records, and other training functions.
Provided the highest levels of support for trainers and field sales personnel.
Ensured that all training materials met company standards.
Was Named Employee of the Month.
PRESENTATION PRODUCTS, Santa Fe Springs, California Telesales Specialist (1994-1997)
Responsible for telemarketing, sales-lead generation, sales presentation development, order processing, customer relations, and other sales-related functions. Was a top sales producer. EDUCATION
FRESNO STATE UNIVERSITY, Fresno, California
Bachelor of Arts in Journalism and Advertising.
References available upon request
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