Customer Service Sales
Resume:
Elizabeth Manning
Elverta, CA *****
************@***.***
SUMMARY:
I have had over 15 years of experience in Production Scheduling, Inventory management, Production co-ordination, Production planning, Purchasing, Buyer Planner, and Inventory Control etc.
Planned all work orders and material requirements during the production start-up phase of the program.
Coordinated all incoming activity, processing, placing, tracking and closing of service orders using MRP system.
Reviewed production schedules, material and manpower resources using ERP system and lean concepts using Kanbans to meet our schedule.
Maintain a variety of reports, records and production documentations to reflect schedules and performance methods.
Monitored schedule and purchasing with ERP system to support operations and production. Ordered stock rebar based on job schedule and quantities.
Purchased materials for shipping, receiving, and scheduling of products.
Has experience in BOM maintenance, PO customer support using ERP, and sales-order entry.
Focused on Service, Business Process, and Manufacturing applications. Lean enterprise topics include value stream mapping, continuous flow, line balancing, and others.
EDUCATION:
AA Associate Degree, Liberal Arts, Evergreen Valley College, MoreSteam University
CERTIFICATIONS:
Six Sigma Black Belt
TECHNICAL SKILLS:
Crystal Reports
MRP
Customer Service
Customer Support
ERP
File Management
Forecasting
Forklift Operator
Inventory Management
ISO 9000
JD Edwards
Logistics
Materials Management
Microsoft Office(Excel, Access, Word)
Oracle
Order Entry
Problem Solving
Project Management
Quality Control
Receiving
Safety
Scheduling
Shipping
Staffing
Supervisory Skills
Telecommunications
Time Management
PROFESSIONAL EXPERIENCE:
Intel – Folsom, CA – present (3 month contract) July 2015 – Sept. 2015
Transaction Specialist
Support and assist the Materials Planning Program Managers on daily operational Supply Chain tactical activities.
Submit purchasing requisition and follow up to ensure timely approval, expediting purchase orders, tracking req-to-settlement process to completion, monitor inbound shipment, create shipping memo for outbound shipments, and help to drive inventory replenishment in specific line.
BlackBelt Technologes
VP of Marketing BBT Birmingham, AL
Consultant (part time contract – evenings and weekends family bus.)
Jan 2015 – present
Strategic planning including customer segment selection and penetration plans, and related product positioning. Updating QuickBooks
Oversee marketing communications including branding, public relations, advertising, white papers, trade shows, seminars and events collateral materials
Oversee product marketing including product launch management, sales training, presentations, sales tools, competitive analysis and general sales support.
Pure Sense Environmental Inc. Oakland, CA.
Supply Chain Manager
July 2014 – October 2014 - Contract
Supply Procurement - company-wide for all inventory, fulfillment projects, and assembly parts based on supply chain forecasting tools and supporting finance, warehouse and production operations with ERP system.
Inventory Management and Warehouse Operations- for all warehouses managed both central and remote warehouses; this includes receiving items into inventory, storage and tracking in various warehouses, and physical inventory counts and reconciliation.
Sales Order Fulfillment -for all new sales order transactions, including the selection of appropriate items, their packing and shipping to the appropriate customer locations, and tracking of the items used to complete the sales order transaction with the appropriate business system;
Warranty Management- for vendor warranties on equipment, including RMA management, diagnosing failed components, and creating “refurbished” items for inventory when appropriate.
Performance Reporting- for the management team summarized Supply Chain operations performance metrics, identifies problems and barriers to success, and drives performance improvements to Supply Chain operations. Process improvements and implementations to support operations and production.
Clark Pacific – West Sacramento, CA.
Purchasing Manager
April 2013 – Mar 2014
Oversee Engineering Purchasing and related activities (engineering job purchasing, tracking, receiving for production: misc. metal, inserts, forms, other hardware)
Monitor schedule and purchasing with ERP system to support operations and production.
Order stock rebar based on job schedule and quantities.
When needed, order fabricated rebar from best vendor.
Weekly – Track rebar allocation by job.
Monthly – Update summary and Inventory balance. Document improvements and developments from engineers to support production and operations. Implementing lean concept working with shipping and receiving and purchasing to fill Kanbans as needed.
Trucking Coordinator
L-3 Communications- Folsom, CA
Operations Supervisor 2nd shift / Buyer-Planner
March 2010 – March 2013
Supervise manufacturing employees in assembling and testing microwave electronics parts and sub-systems used in military, space and commercial communications products.
Review production schedules, material and manpower resources using ERP system and lean concepts using Kanbans to meet our schedule. Assign specific employees to maximize production objectives, maintain quality and attain output requirements.
Inform management of production and material problems and coordinate with support groups to resolve problems affecting schedules
Participate in establishing and modifying operational methods and processes by recommending changes in materials, equipment and procedures.
Maintain a variety of reports, records and production documentations to reflect schedules and performance methods.
Responsible for interviewing, training, coaching, motivating and discipline of employees supervised. Worked with MRP in scheduler inventory parts.
Materials/Production Planner
Sierra Nevada Corporation – Folsom, CA
January 2009 – May 2009
Developed and maintain a detailed program status that concentrates on defining and stat using critical path items.
Created the production work orders in the ERP system based on the planned schedule provided by Production Control and the BOM configuration required to support the program 'Make/Buy' determination.
Planning all work orders and material requirements during the production start-up phase of the program.
Ensured all material is on-hand to support the productions schedule and highlights material shortages or delivery dates that do not support the production schedule as critical path items.
Validated all required program parts lists in Materials Management System at the start-up phase to ensure agreement with released engineering data.
Reviewed ECOs and process improvements/ developments to support operations and production.
Gunnebo Control Entrance – Benicia, CA
Material Manager
January 2007 – December 2008
Dramatically increased revenue by identifying new sales opportunities and negotiating contracts with major corporations, which saved the company $500,000 in March 2008.
Updated Crystal reports with new prices, lead times and new vendors to assist in future scheduled ordering, increase supplier database for dual quoting and identified items that required vendor information to reflect accuracy.
Worked with scheduling machinery for incoming raw materials such as stainless steel, copper, granite, and other materials specified by customers.
Identified custom project orders that may adversely affect production lead times or agreed client deadlines.
Supported the Operations department with purchase order information and manufacturing completion dates.
Identified system discrepancies to the Operations Manager which ensured the system and currently remains free of corrupted files and incorrect data. Define and develop business document requirements supporting operations and production.
Production Planner
Meyer Corporation – Fairfield, CA
July 2004 – September 2007
Entered and analyzed all server applications and logistics for customer orders.
Created a more organized office system.
Negotiated ETD dates with factory and saved company over $10,000 in shipping cost in 2006.
Provided availability status of purchase orders for sales, customers and Management.
Provided for a more effective flow of orders.
Worked with coordinating both incoming raw materials (stainless steel, copper, and aluminum), scheduling of machinery and forecasting ETD’s.
Kinkisharyo International – Vallejo, CA
QA Inspector/Planner Manager
November 2001 – June 2004
Worked as production scheduler for Siemens Transportation which produces public transportation systems.
Reviewed and processed engineering notices for QA, Material Control, & Production Department.
Quality of product was increased.
Purchased materials for shipping, receiving, and scheduling of products.
Improved inventory accuracy and testing of product.
Maintained and controlled new database for tracking defective parts.
Contributed to team effort which saved the company considerable expenses.
Production Coordinator
Graphic Machinery & Systems – San Rafael, CA
January 1998 – January 2000
BOM maintenance, PO customer support using ERP, and sales-order entry
Product assembly, testing, processing, scheduling, filling orders and maintaining vendor relationship
Processed computerized information and shipping & receiving of electronic parts.
Initiated planning and forecasting, plus inventory, quality and staffing control.
Sun Microsystems – Sunnyvale, CA
Inventory Control Specialist
January 1995 – January 1998
Processed telecommunication orders
Coordinated all incoming activity, processing, placing, tracking and closing of service orders using MRP system
Supported sales operations, customer service, and shipping & receiving.
Production Supervisor
IBM – San Jose, CA
January 1984 – January 1995
Developed project management skills by training 20 production workers including methods for processing clean room environments.
Resulted in their ability to utilize required skills and meet certain standards.
Developed quality assurance inspection procedures which saved company time, money and improved safety.
Directed labor allocation requirements to optimize utilization of resources in a production environment.
Ensured motivational programs and techniques for supervision, coaching and counseling for team members.
Demonstrated problem solving, improvement of cost efficiency, and provided safety training for 100 employees.
Assisted engineering team with maintenance and repair for all equipment and instrumentation used.
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