Customer Service Microsoft Office
Resume:
Leigh Ann Featherston
Fort Worth, Texas 76116
*********@*****.***
PROFILE: Motivated, reliable, well presented, hard working person, experienced in customer service and thrives on working with the public, dealing with queries and helping to solve problems. I have excellent communication skills and I always like to carry out my in a professional and efficient manner. I like to think that I am someone who works well alongside others and is easy to get along with as I am a sociable person. I am also willing to take on any training necessary to enable me to carry out my work efficiently or progress my career.
EDUCATION: Remington College, Medical Assisting August 2012-April 2013
Tarrant County College August 2013- December 2013
Fortis College, Vocational Nursing January 2014-March 2015
SKILLS: Cook Customer Service Multi-tasking Telecomunications Food Handling Order Pullers Picker/Packer Manufacturing
General Warehouse Microsoft Office (word, excel, powerpoint) Clerical
Data Entry Phone Skills Verbal Communication Problem Solving
WORK EXPERIENCE:
Dialog Direct- American Airlines Cargo September 2015- November 2015
Answers inquires by clarifying desired information
Maintain call center database by entering information
Answer inbound calls
Manage and resolve customer complaints
Process orders, forms, and applications
Follow up customer calls when necessary
DSS Research- Telephone Interviewer August 2014-September 2015
Healthcare Surveys through outbound calls
Quality Assurance Monitoring
Verbatim script reads
Document all call information according to standard operating procedures
Wal Mart- Cashier November 2013-January 2014
Assist Customers
Check-Out Customers
Clean Front Area Clean
Work during holiday season
Benbrook Nursing and Rehabilitation- Cook October 2010-May 2013
Cook Large Quantities of Food
Follow recipes for residents with strict diet regulations
Clean Area after serving meals
Serve Meals in a Timely Manner
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