Customer Service Management
Resume:
JAMIR MUNOZ
NEW JERSEY
**********@*****.***
OBJECTIVE
To obtain a challenging position that will allow me to utilize my skills and give me the opportunity for growth and advancement.
QUALIFICATIONS
Industrial Engineer and SAP LE-WM Consultant Certificated.
6+ Years of SAP MM/WM Functional Experience. IT Customer support, helpdesk at different levels in Supply Chain Management Industry Various Go-life cycles implementation of IM-WM in Distribution Centers and Warehouses. Additional Functional experience and integration points in the following Sap areas: MM Material Management, IM Inventory Management, QM- Bach management, PP- Production Planning, SD Sales & Distribution. Sap Mobile and Radio Frequency. Bilingual Skills: English and Spanish
• SAP IM/WM Functional Experience with 1 Go-Life Cycle Implementation, 9 template
Roll-outs & production support focusing on logistics & supply chain module in various domains.
• Experienced Preparation, Blueprinting, Gap Analysis, Realization, Unit Testing, Integration Testing, Final Preparation, Data Migration, Cut-over Planning, Go-Live and Post Implementation Support.
• Experienced in special scenarios such as Consignment, Movement types, Goods Receipt, Goods Issue and Invoice Verification.
• Expertise in Master Data like Material Master Views MM-WM
• Configured Enterprise Structure like Plants, Purchase organizations, Reference purchase organization, Storage locations and Warehouse.
• Maintained release procedures for Purchase requisitions, Purchase orders.
• Configuration experience in setting up Intra/Inter Company Stock Transport orders, 1 step and 2 step Stock transfers.
• Sales Document Processing - Item Categories and Schedule Line Categories, Picking, Packaging and Goods
Issue.
• Customizations of IM movement types, Account Determination for customized movement types.
• Mapping of Warehouse Structure in SAP WM, Developing strategies for put away and picking and Configured
Warehouse Management (WM) settings with various Storage types, Sections, Storage bins and quants and
Configured Control parameters for Transfer Request/Transfer Order (TR/TO) in WM.
• Customized put away and picking strategies for fixed bin, open storage, addition to existing stock, and storage
unit types (pallets).
• Working knowledge of RF technology. SAP Console - Verification Profiles, RF Menus and Barcode
Scanning.
• Experienced in SAP SolMan (Solution Manager) to project documentation.
PROFESSIONAL EXPERIENCE
06/2015- Present Business Support training center.
Remotely Teacher of SAP LE-WM
Key Responsibilities:
- Conduct knowledge transfer and training of end-users.
- Define, Design, Develop, Sap WM sessions and integration points (SD-MM-IM-FICO-PP-LE)
- Transfer working knowledge and scenarios at businesses cases
-Provide customer service to key users by phone in order to handle the issues from multiple plants. (Remotely or explanation step by step)
-Resolve Incidents across SAP and escalate to the Expert Consultant when appropriate.
-Manage tickets of different troubleshoots (receive, document in the platform, and resolve)
01/2012- 06/2015 Nutresa Group
Analyst SAP LE- WM
Implementation: 8 (Roll out IM-WM)
Key Responsibilities:
-Manage tasks through all project lifecycle phases (Define, Design, Develop, Implement and Support).
-Facilitate blueprinting and design sessions and create functional requirements.
-Design and configure SAP WM systems to meet client business requirements, including connection points with IM/MM, SD, PP, FICO.
-Design and develop the Unit testing, Functional testing, Integration testing, Go-live preparation and Going live according to the processes adopted.
-Conduct knowledge transfer and training of end-users, including sharing best practices
-Co-ordinate cut over plans and data migration for IM/IM using LSMW (Legacy System Migration Workbench).
-Working knowledge of RF technology. SAP Console - Verification Profiles, RF Menus and Barcode Scanning, Zebra printers.
-Handle the issues from multiple plants.
01/11 - 12/11 Food Meats. Panama
Functional Consultant MM – WM
Implementation: 1 (Full life cycle IM-WM)
Key Responsibilities:
-Manage tasks through all project lifecycle phases (Define, Design, Develop, Implement and Support).
-Perform SAP Configuration Changes that meet user requirements.
-Produce testing scenario documents and test plans using SAP SolMan.
-Support and coordinate testing efforts.
-Conduct knowledge transfer and training of end-users.
-Handle cutover activity, Go-live preparation and support post productive.
-Handle the issues from multiple plants.
01/09 - 12/10 Cold Cuts Industry. Co
Business Analyst
Implementation: 1 (Roll out IM-WM)
Key Responsibilities:
-Defining and implementing solutions that support IT project initiatives (New Technologies & Best practices).
-Be responsible for SAP Warehouse Management.
-Trouble-shoot business application problems, coordinate changes to SAP, research and implement new functionality, enhance existing functionality, and interface to other SAP modules
01/08 - 12/08 Cold Cuts Industry. Co
Logistic Manager
Key Responsibilities:
- Participate in Team support to go-live SAP implementation.
-Coordinate operations of load and unload of vehicles. Goods Receipt and Issue.
-Oversee Inventory Management and Physical Inventory
-Coordinate personal shift according with the production plant operations schedule.
EDUCATION
ITM University.
B.A. Industrial Engineer, 2009.
Certification SAP LE-WM Consultant
SAP 2014.
Gateway Community College CT/Adult Education CT
ESL English, Present.
ADDITIONAL SKILLS
Communication and presentation skills in Spanish and English.
Experience of working directly with clients at all different levels to guide complex projects and develop solutions.
Maintains an excellent working relationship with coworkers and managers.
Strong organizational, communication and leadership skills
TECHNICAL SKILLS
SAP LSMW (Legacy System Migration Workbench)
ERP: SAP 4.6C/4.7 /ECC […]
WINDOWS/MAC/ANDROID
OFFICE TOOLS (Excel, Word, PowerPoint, Access, Visio, Project)
LANGUAGES
Spanish
English
Volunteer Experience
Teacher of Production. Christian Church Bridgeport CT.
Others Activities
Music, Piano, Guitar
PROFICIENT SAP MODULES:
WM (Warehouse management) –
Structural Elements, Organizational Units, WM Master Data, (Warehouse, Storage Type, Bins) Organizational Connection to Inventory Management, Quant. Interface IM/WM, Movement Types, TR Creation in the Background, Special movement indicator, Storage Location Control. Putaway And Picking Process, fixed bin, open storage, addition to existing stock, and storage unit types (pallets). Storage Bin, Capacity Check, Quality Check. Stock Removal Process, Storage Bin, Stock Batch determination. (Goods Processing using FIFO & LIFO). WM Delivery Processes, Putaway for an Inbound Delivery, Stock Removal for Outbound Delivery. Posting Changes and Stock Transfers, Replenishment Control. Warehouse Activity Monitor. Physical Inventory. Storage Unit Management, Transfer Request/Transfer Order (TR/TO), Confirmations.Transport orders, 1 step and 2 step Stock transfers. IM movement types, Account Determination for customized movement types. SAP Mobile (LMOB) transactions
LE (Logistics Execution) - Transporting Group, Loading Group, Delivery Types, Inbound/Outbound Deliveries, Shipping Point Determination, Shipping Conditions, and Delivery Documents. Shipping functions, Deliveries, Delivery schedules, Goods Issue, Replenishment deliveries. Picking, Packing
MM/IM Material Management/Inventory Management –
Source lists, Quotation, Goods Receipt, Material Master, Purchase Documents, STO (Inter & Intra Company), Special Scenarios - consignment, Movement Types, Goods Issue, Transfer Postings, Reversals, Return Delivery, Physical Inventory. Reservations, Stock Displays, and Output Determination.
Integration knowledge - between (IM) Inventory Management, (WM) Warehouse Management, Purchasing, FICO, (PP) Production Planning, (LE) Logistics Execution and (SD) Sales & Distribution.
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