Customer Service Sales

Lana Luong

*** **** **** • Ottawa, ON K*A *Z*

(*13) 282 – 0387 • ***.*****@*****.***

Personal Profile:

I am a personable, motivated individual who enjoys creative projects that give one the opportunity to learn new skills and gain experience. I have the capability to work both alongside others in group projects, as well as being trusted to work solely for a variety of different assignments.

Employment History:

November 2007 – December 2008 - Harvey’s Employee

• Cash, Drive-through (cash and food-prep) and cleaning

May 2009 – August 2010 - Dairy Queen Employee

• Cash, Blizzard and ice cream product creation, hot food cook

February 2011 – August 2012 - Petro Gas Station Attendant

• Cash, gas attendant, stocking, cleaning

May 2012 – Current - Payless Shoe Source Sales Associate

• Key carrier position (able to open, close and work in store independently)

• Cash, sales, shipment, cleaning, customer service, paper work and office work

Education:

2009 - Graduate of Sir Wilfrid Laurier Secondary School (Honor Roll)

2011 - Graduate of General Arts and Science (Community Studies) at Algonquin College (Dean’s Honour List)

2013 - Graduate with BA in General Arts at the University of Ottawa

2015 - Graduate of Event Management at Algonquin College (Dean’s Honours List)

Volunteer Experience

March 2006 - Glebe Center for the Elderly

• Cared for elderly (cleaned and fed), assisted with coordination and on-site execution for activities and meals

July 2008 and July 2009 - Bluesfest

• Assisted as on-site volunteer for miscellaneous jobs and aided with organization of on-site events (during day-time period)

October 2014 - Caneast Tradeshow

• Assisted with set up prior to show date for The Wedding Show

December 2014 – Personal Event (Birthday)

• Executed day of preparation of area set up, cooking and serving of food, cleaning services, and any other necessary tasks requested

March 2015 - Carnivalista

• Assisted with day of event aspects, including set up prior to event, cotton candy sales, prize redemption, and associated monetary responsibilities

Event Experience

October 2014 - February 2015 - Awesome Adventure Academy (Coordinator Assistant)

Event Description: A Geek-Themed Convention

Responsibilities included, but were not limited to:

• Attending weekly / bi-weekly meetings to discuss and oversee event progress

• Contact potential sponsors and following correspondence

• Creation of signage aspects for event, volunteer job descriptions, Geek Feud questions, Cosplay Weaponry Regulations, and guest list bios for website

• Assistance with marketing collateral

• Other office responsibilities as required

• Administrative assistance as required

October 2014 - April 2014 - Wishes from Paris (Event Coordinator)

Event Description: A Parisian evening experience that was a charity event created on $0 budget to assist the Ottawa Chapter of the Children’s Wish Foundation.

Responsibilities included, but were not limited to:

• Group Role - Facilitator: created bi-weekly agendas, determined meeting place and time, directed meetings to discuss event ideas and determine areas of focus and delegated tasks to group members

• Research and contact of potential sponsors / donors for event prizes, as well as following correspondence and procurement of items

• Ensuring completion or hand-off of tasks to maintain event-schedule (day of and prior to event)

• Attended meetings with venue director and assisted with decisions for event

• Assisted with event logistics and group policies and procedures creation, as well as conducting follow-through when faced with group issues

• Created guest exit survey on event experience satisfaction

• Day of set up of furniture, activities, registration, auction, décor and tear down

• Final report – review of attending demographic and ticket sales and fundraising

• Final fundraising total = $4175.40

May 2015 – Personal Event (Birthday) (Day-of Assistant)

• Executed day of preparation of venue set up, food preparation and service, guest assistance, performer assistance and clean up and tear down.

July 2015 – Current – Flashpoint Photobooth (On-site Assistant)

• Distributing photographs after printing, cutting photos to size / per guest

• Explain any promotion associated or location / code for online photographs

July 2015 – Current – Creative Platinum Events (Assistant Event Coordinator)

• Work for “The Ultimate Man Show”

• Research on related companies and associated contact information

• Initial contact and follow up of companies for Exhibitor booths

• Administrative assistance as requested

September 5th 2015 - Personal Event (Birthday) (Day-of Assistant)

• Assisted with MyCateringGroup with set up, preparation and serving of tapas for residential event

• Waste management (during event)

• Clean up (of area and dish ware) and packing up equipment

October 5th 2015 – Current – Sponsearch (Assistant / Sales Team)

• Company goal to assist events / charities / companies who host events who need sponsorship and match them with companies who want to simplify their process of sponsoring events via monetary donations, services, or products (as prize or auction items)

• Assist with networking at events to explain company process

• Assisted with launch party October 21st 2015

• Will be trained for B2B sales to grow membership database of companies who want to sponsor events; training also for client sales to find events / charities / companies who need sponsorship to attain membership

Contact this candidate