Customer Service Project Manager
Resume:
Hank Terry
Atlanta, Ga. 30363 Email:**************@*****.***
Experience
Conceived and developed a web based Atlanta nightclub site generating over 100,000 hits daily and
more than 240 million views to date. Personally coded and currently manage the site obtaining an
Alexa ranking of 51,000 out of 25+ million websites worldwide. I am involved in the maintenance and
daily operation of updating content, email and social media marketing. I am a published photographer
That shoots at various nightspots and events throughout the week.
Created a non-hospice service company generating over 30 jobs for home care nurse sub-contractors. As owner and general manager: supervised job sites, managed payroll and controlled billing. Responsible for all marketing and business promotion for services rendered. Advertised non-medical hospice services, created jobs for home care nurse subcontractors, handled billing and payroll, supervised job sites and managed work staff.
Long Distance Network Technician for MCI Worldcom where duties included but were not limited to day-to-day maintenance tickets, installed work involving network based circuits, turning up Dedicated Access Applications, diagnosed and repaired MCI Network and Customer Circuits using remote test equipment, resolved all quality issues and customer service problems, was responsible for large-scale network engineering projects and also trained newly hired technicians.
Technical Skills
Web Design – 7 yrs Video; sound, and special effects software – 5 yrs
Videography – 5 yrs Microsoft Office Suites – 7 yrs
Published Photographer -5 yrs Camtasia /HTML/XML – 5 yrs
Adobe After Effects – 2 yrs Final Cut Pro x - 5 yrs
Adobe Photoshop CS6 – 5 yrs Social Media Specialist – 7 yrs
Davinci Resolve – 1 yr Adobe After Effects – 3 yrs
SEO – 7 yrs 3D Graphics – 3 yrs
Digital Marketing – 7 yrs Telecommunications Project Manager – 15 yrs
Companies
Atlnightspots.Inc., - Owner/ Editor/ Photog/ Videographer (GA) - 2007 to Present
Hardworker Home Care – Owner (GA) - 2005 to 2007
MCI Worldcom - Technician (PA) - 2000 to 2005
Special Skills and Abilities
Exceptional listener and communicator who effectively conveys information verbally and in writing. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Computer-literate performer with extensive software proficiency covering wide variety of applications.
Education
Devry University, BA – Telecommunications Project Management (NJ)
(Continuing various education programs at own expense, including Adobe course, writing mobile codes)
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