Manager Customer Service
Resume:
Melanie Aguilar
Assistant Manager/ Loan Collector
San Antonio, TX
*******.*******@*******.*** - 210-***-****
BANKING • ACCOUNTING • MANAGEMENT
Talented professional with 3 years of progressive accomplishments leading operations, logistics, and project management initiatives for start-up companies and diversified International corporations. Strong strategic planner, problem solver, and persuasive leader. Committed to managing operations and projects flawlessly while consistently delivering desired results and contributing to revenue producing activities. Cross-functional team building, communication, and interpersonal skills, Interact well stakeholders, focus groups, and governmental agencies. Recognized for consistent success in developing systems, processes, and procedures to streamline corporate operations, increase revenues, and enhance profit performance. Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Assistant Manger/Loan Collector
Cashways Loan - San Antonio, TX - May 2015 to Present Responsibilities
• Collect payments on past due bills.
• Create a list of people who have not made payments.
• Organize list according to severity of delinquency.
• Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
• Call customers using telephone.
• Utilize computer systems to handle skip tracing.
• Inform clients of overdue accounts and amount currently owed.
• Listen to customer's story and determine if debt can be collected.
• Set up repayment plans and new terms of sale.
• Offer advice or refer customers to debt counselors.
• Record new commitment to repay debt.
• Send statements of delinquencies to credit bureau.
• Print reports for management.
Office Manager/ Dispatcher
SandStar Trucking Company - San Antonio, TX - October 2014 to May 2015 Responsibilities
• Reviews next day/week deliveries and pick-ups and develops a dispatch plan
• Enters all assignments into database.
• Notifies drivers of daily assignments
• Tracks Drivers out on delivery/pick-up
• Assists Drivers in troubleshooting when necessary
• Sets daily and weekly priories for the team
• Conducts performance discussions and trainings
• Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units and offices and will work with the Driver and Customer if the unit/office is damaged
• Informs customer of delivery/pick-up times
• Answers customer questions about delivery/pick-up Assistant Manager/Loan Collector
Midwest Finance - San Antonio, TX - June 2014 to September 2014 Responsibilities
• Growing the branch business by selling loans and complimentary loan products both in outside sales and at the counter
• Telephone Past Due Accounts
• Adjust past-due payment for slow customers
• make outside calls and report activities on each account to Manager
• Bring customers to the office or get them on the phone with the Manager
• Make written descriptions and appraising the value of security and other collateral
• Assume office Management duties as needed and hit slow file percentage targets
• Help branch meet delinquency reduction targets and loan volume growth targets Product Coordinator
San Antonio Express News - San Antonio, TX - January 2014 to April 2014 Responsibilities
• Manage the newspaper's main warehouse
• Ensure weekly in-paper sales objectives are achieved or exceeded
• Strategize opportunities for additional in-paper revenue
• Demonstrate passion for the content and understand the mission and tone of the paper
• Monitor profit and loss statement and seek creative ways to boost revenues and trim expenses
• Actively seek board seats and speaking opportunities for area organizations in the community
• Serve as the point of contact for concerns from readers and advertisers and provide issue resolution. Technical Support Trainer
Office Ally - San Antonio, TX - January 2014 to April 2014 Responsibilities
Prepare and conduct technical training programs.
• Assess training needs and certification requirements.
• Deploy training to targeted personnel.
• Prepare training material and classroom agenda.
• Provide end user training for client.
• Conduct presentations and webinars.
• Continuously enhance technical instructional delivery and presentation skills. Center Manager Zone BII
Ace Cash Express - January 2012 to September 2013
Cash checks using established risk analysis and risk management materials.
• Follow and administer center security and safety procedures reporting discrepancies to District Supervisor
• Market all ACE financial services through cross-selling and solicitation; trains and assist other center employees in marketing efforts
• Process customer loans accurately following written guidelines
• Oversee daily center operations. Review, interpret and act upon reports including but not limited to: Trend Report, Combined Income Statement, and CTP
• Supervise, monitor and direct service associates on operations and customer service issues
• Ensure returns and cash shortages are within established limits
• Meet and exceed center budget goals. Achieve profit maximization through application and control of expenses
Assistant Manager
EZ-Mart - July 2011 to December 2011
Greeting and serving customers
• Displaying skills in leadership
• Being the liaison between staff and management
• Handling staff concerns
• Opening and closing the store
• Receiving inventory from supplier
• Handling cash - making change
• Determining customers' needs
• Having a keen awareness of product knowledge
• Having knowledge of in store merchandising
• Restocking merchandise
• Assisting in training of sales and supervisory staff Manager
Hop In - January 2011 to July 2011
Perform clerical duties at an office window and operate check-cashing and quick-copy services, and is responsible for financial transactions involving large sums of money.
• Work is well defined and accomplished within established procedures, under limited supervision.
• Performs daily cash reconciliation and prepares cash and financial reports.
• Handing out money orders.
• Handling the safe approves and cashes personal and payroll checks.
• At the store I trained and supervise employees during a major portion of the employee's work time.
• Takes weekly inventory and scanning in items.
• Make sure the store is in proper conditions, handling the register, cleaning, stocking Receptionist
Donna's Perfect Touch - January 2009 to January 2011 Answer telephone, screen and direct calls take and relay messages.
• Provide information to callers, data entry, greet persons entering organization
• Direct persons to correct destination, deal with queries from the public and customers.
• Ensures knowledge of staff movements in and out of organization
• General administrative and clerical support.
• Prepare letters and documents, receive and sort mail and deliveries.
• Schedule appointments, maintain appointment diary either manually or electronically.
• Organize meetings, tidy and maintain the reception area. EDUCATION
Accounting
Hallmark College
December 2011
High School Diploma
Coastal Carolina Community College
April 2009
ADDITIONAL INFORMATION
COMPUTER SKILLS
• Computer Operations and Concepts
• Word Processing
• Graphics
• Multi-Media
• Internet
• Spreadsheets
• Databases
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