Customer Service Management
Resume:
William L. Barron
**** ***** **** **** *******, VA 23229
*****.******@**.***
PROFESSIONAL PROFILE:
Proven leadership experience in quick-paced, high pressure environments with excellent interpersonal skills, creative problem-solving abilities, and precise attention to procedure and detail. Attentive listener able to quickly identify critical objectives for the client. Relationship-oriented team player able to communicate effectively with all levels of management. Demonstrated history of dynamic performance exceeding targets and cultivating a culture of success.
PROFESSIONAL EXPERIENCE:
Financial Advisor, Northwestern Mutual June 2013 to Present Richmond, VA
Built a nationwide client base of over 100 closely held business owners and families. Developed customized, needs-based financial plans and distribution strategies. Advised on risk management, wealth accumulation, and wealth preservation. Connected with over 100 new potential clients on a monthly basis. Grew annual business revenue by greater than 100% each year. Placed in force over $35 million total face amount of life insurance. Rolled over $2 million of new assets under management in single year.
Director of Operations, Chick-Fil-A at Short Pump Crossing May 2011 to May 2013 Short Pump, VA
Directed daily site operations including 90 employees and an average of 2000 guest transactions per day with a focus on customer service, product quality, and employee productivity. Oversaw growth of $4 to $5 million in annual revenue from 2011-2013. Managed daily business administration including accounts payable and receivable, staff scheduling, team training and leadership building. Developed 6 team members for placement into leadership roles. Directed implementation of new chain-wide product quality processes.
Line Service Technician, Heart of Virginia Aviation December 2007 to May 2013 Ashland, VA
Directed overall clientele experience as it related to service, amenities, and convenience of the FBO. Managed customer expectations, focusing on the needs of transient pilots and corporate clientele as well as fixed based pilots and aircraft. Maintained terminal facilities, grounds, runway, and hangers. Controlled quality assurance of fueling equipment and procedures.
PROFESSIONAL ACKNOWLEDGMENTS AND TRAINING:
Recognized with the New Financial Representative Bronze Award, 2013-2014.
Earned Best Year Ever, Lives Club, and Pacemaker Awards, 2014-2015.
Promoted with LEAD contract (management training) in first 6 months.
Licensed: FINRA Series 6 and 63; Life, Health, and Annuity; Long Term Care.
Recognized as a Certified Trainer in December, 2014.
EDUCATION:
Liberty University, Lynchburg, VA
Bachelor of Science, Speech Communications, Suma cum Laude
Liberty Theological Seminary, Lynchburg, VA
Master of Arts, Cum Laude
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