Customer Service High School

ALLEN DRIVER

**** ******* ********

Flossmoor, Illinois 60422

(708) 373 – 3182

***********@*********.***

OBJECTIVE

To further my career with a growth-oriented organization that will allow me to utilize my knowledge and experience.

PROFESSIONAL EXPERIENCE

Admiral Security, 2015 – present

Security Officer

Responsible for entry and exit of residents and guest at a downtown Chicago, Il hi rise condominium building.

Monitor closed circuit television monitors for potential threats to resident’s homes and common areas.

Respond to alarms, noises, disturbances and inquiries which may occur inside and/or outside of the building perimeter.

Perform customer service and relations with residents and visitors.

U.S.A. Security, 2013 - 2014

Security Officer

Responsible for operating screening equipment and identification of dangerous objects in student and staff baggage at junior high school.

Identify and locate potentially dangerous activity during school hours.

Perform public and customer relations with staff students and parents.

Monitor closed circuit television monitors for potentially dangerous and threatening activity.

Transportation Security Administration (TSA), 2010 - 2012

Transportation Security Officer

Responsible for operating screening equipment and identification of dangerous objects in baggage, cargo and on airline passengers.

Control airline terminal entry and exit points.

Identify and locate potentially life threatening and devices of mass destruction.

Perform public relations activities and customer service related duties.

IBM Global Services (SBC), 2000 - 2009

System Analyst

Installed and tested various MVS hardware and software.

Implemented tape encryption hardware and software in a five state region.

Installed and maintained Tape Management Catalog across six data centers.

Liaison for build and execution of Disaster Recovery exercises.

DB2 binds for system upgrades.

Ameritech Services, Inc. (AT&T), 1974 - 2000

Analyst

Maintained data service center objectives for availability and response time.

Installed and maintained ACF2/MVS, IMS, UCC7 and CICS interfaces.

Built new system LPAR’s

Supervisor

Responsible for corporate employee payroll, human resources, billing and finance applications.

Supervised and evaluated 25 union computer room employees.

Created time and work schedules and training materials.

SPORTS AND COACHING ACTIVITY

Illinois High School Association (IHSA) Official, 1990 – Present

(Baseball, Basketball and Football)

Country Club Hills Park District, Basketball Program Manager, 1995-1999

Country Club Hills Football League, Vice President, 1996 - 2001

Country Club Hills Football Coach, 1995-2002

Country Club Hills Baseball Coach, 1993-1997

Country Club Hills Baseball Commission, 1993-1995.

COMPUTER LANGUAGES

Assembly language, Cobol, C&CT, C-list, Focus, IBM Basic Assembly language, IPL, Inform, JCL, ODM, REXX, SAS, Unix Shell, and JAVA

OPERATING SYSTEMS

IBM: DOS/360, OS/360, z/OS, VM/370, VM/XA, VM/ESA

UNIX: AIX/370, AIX/ESA

TMS, Windows 95, 98, NT, 351, 4.0, 2000, XP

EDUCATION

Olive-Harvey College, Chicago, Illinois, 1972 - 1974

MILITARY SERVICE

United States Army Reserves, Sergeant First Class, 1974 - 1987

REGISTRATION

Permanent Employment Registration Card (PERC), 2009

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