Salesforce.com,JAVA

CURRUCULAM VITAE

Rama Injety

Salesforce.com developer

Email : ****.*@***.***

Mobile: +91-962*******

Summary:

About 6 years of extensive work experience in various aspects of computer programming, analysis, developing and training with good communications, interpersonal and technical skills in Sales force, JAVA.

Good Programming Abilities in Sales force and Java like Force.com, Apex, Visual force, Service cloud, AppExchange. Etc. and core java, Servlet, JSP, JDBC, Struts and Hibernate. etc.

Ability to learn and apply new technologies at a faster rate.

Able to optimize programs, co-ordinate the analysis to work in team environment.

Well-organized, efficient, quick learner and self-motivated with ability to plan and prioritize work to meet the deadline on time.

Technical skills:

Operating System Windows, Linux

Languages Java, Sales force

Sales force Force.com, Apex, Visual force, Triggers, SOQL, SOSL,

Service Cloud, Apex data loader, web services

Web Server Tomcat

Application Server Web sphere, Web Logic

Database Oracle

Java Technologies Core java, Servlets, JSP, JDBC, Struts and Hibernate.

IDE Eclipse, RSA

Tools Log4j, RTC and Force.com IDE

Education:

MCA. (2006-2009) from Sri Venkateswara University with 78%

B.Sc. (2003-2006) from Sri Venkateswara University with 83.1%

Intermediate (2001-2003), from Board of Intermediate Education with 90.9%

S.S.C. (2001) from School of Secondary Education with 88%

Employment history:

From Jan 2014 to till date working as a Sales force.com Developer in Tata Consultancy Services Pvt Ltd.

From Feb 2011 To Till Jan 2014 worked as a Consultant in Capgemini India Pvt Ltd, Bangalore

From May 2010 To Jan 2011 worked as a Software Engineer in Collabera Solutions Pvt Ltd, Bangalore

Certifications:

DEV 401 Certified.

ADM 201 Certified

Project#1

Title : National Grid Demand Side Balancing Reserve (DSBR)

Organization: Tata Consultancy Services Pvt Ltd

Client : National Grid

Duration: Jan’14 to till date

Description:

National Grid has developed Demand Side Balancing Reserve (DSBR) to form the contingency arrangements.

Demand Side Balancing Reserve (DSBR)

Enables National Grid to instruct major consumers to reduce demand to increase system margin

The Demand Side Balancing Reserve is aimed at reducing margin between demand and generation. The system will provide a mechanism by which provider which is ready to reduce the demand can register them

It consists of 4 modules and is mentioned below.

1.Portal Registration: This allows the DSBR Provider to obtain the login details so that he may submit his tender. The steps to obtain the same are:

Visits national grid website www.nationalgrid.com. A link will be provided to direct him to the DSBR page.

Once on the DSBR page, he will have the ability to sign up.

For signing up, he needs to enter his preliminary details and submit

The provider will receive a mail confirming his request submission.

National Grid user will be able to view the details submitted by this provider and can either approve or reject this request.

If approved, a system generated password conforming to the business requirements, will be mailed to the user. The user id will be mail id provided by the provider at time of submitting the login request.

If rejected, the provider will receive a mail informing him of the rejection.

2.Tender Submission: Once the provider has received the login credentials, he can log in to the system and submit his detailed offerings. The steps to submit the tender are as follows:

The provider will login with the credentials provided to him by National Grid.

The details he need to enter are categorized into 3 levels, namely:

Company: This is the entity that will be responsible for delivering the services. All communications including contracting by National Grid will be done at this level.

DSBR unit: These are the basic blocks which are offered. A company can offer as many DSBR units as it wishes, however the minimum offering of each such unit should be 1 MW. The system will not allow any provider to submit units smaller than 1 MW. The primary responsibility of the DSBR is to provide the offered Capability either in the form of demand reduction or Capability generation or a combination of the two. National grid will have no communication at this level.

MPAN: The building blocks for DSBR units are the MPANs. These are physical entities which actually consume or generate electrical energy. There is no limit as to the number of MPANs constituting the DSBR; neither is there a minimum offering Capability for a MPAN. The MPANs can be of 2 types:

Demand Reduction – The service will be to reduce demand when requested by National Grid

Generation - The service will be to produce electrical power when requested by National Grid.

3.Tender Validations: National Grid will be able to validate all the tenders that have been submitted. The application will allow National Grid user to :

View the details submitted at all the 3 levels – Company, DSBR & MPANs.

National Grid user has the ability to reject a MPAN or a DSBR or the Company as a whole.

4. Economic Assessment & Contract management: All offers which have modified and subsequently agreed by the Providers as well as those which have been unchanged after the validation process will be considered for economic assessment. The application will allow the following functionalities to deliver the business requirements for economic assessment:

A view of all the DSBRs which are ready for economic assessment.

The contracts will be signed with the company and will specify the following:

The DSBRs included in the contract.

The MPANS included under those DSBRs

The availability of services by the DSBR units under the contract.

Both National Grid as well as the providers will have the ability to view these details.

Technologies Used :

Windows XP, Force.com, Workflows, Approval Process, Apex classes, Visual force Pages, Triggers, Service Cloud, Batch classes, Email Templates, Email Services, Scheduled classes...etc.

Responsibilities:

Working in development and providing a technical solution which includes the following responsibilities:

Creating pages for front end and written controller for these pages

Creation of Work flow rules, Approval Process, Classes.

Involved in creation of triggers, test classes required for the project

Project#2

Title : TOM Shoe’s

Organization: Capgemini India Pvt. Ltd

Client : Tom Shoes

Duration: Oct ’12 to Jan’14

Description:

Salesforce.com Service Cloud solution will provide customer service representatives (CSRs) with the ability to interact with customers through email, phone, live Agent and social media to resolve customer inquiry.

Salesforce.com will integrate with ATG, Magento, Radian 6, and CTI system to give customer support representatives a single platform to navigate and resolve customer inquiries.

ATG Commerce Service Centre (CSC) and Magento Enterprise Console will be used by CSRs for complex eCommerce order management functions.

The integration between Salesforce.com and ATG and Magento will allow CSRs to view customers, orders, order line items, returns, return line items, products, store credits and gift cards within Salesforce.com.

This data will be synced between Salesforce.com and ATG and Salesforce.com and Magento by using SnapLogic as the middleware.

CSRs will navigate from Salesforce.com to ATG CSC or Magento using deep linking method to create a new order, update an order, create a return, and update a return.

The integration with Radian 6 will provide Social Media Representatives (SMRs) with the ability to proactively submit a case for CSRs from Radian 6 engagement console

Technologies Used:

Windows XP, Force.com, Radian6, Service cloud, Cheetaemail, Snaplogic integration with ATG and Magento, CTI integration..etc.

Responsibilities:

Working in development and providing a technical solution which includes the following responsibilities:

Creating pages for front end and written controller for these pages

Case management, Live chat, Service cloud implementation, Snap logic integration..etc

Involved in creation of triggers, test classes, Deep links required for the project

Project#3

Title : BC (British Council)

Organization: Capgemini India Pvt. Ltd

Client : British Council

Duration: April ’12 to Sept ‘12

Description:

This project managed by Capgemini to run British Council 's soul CRM system architecture which is being migrated to Salesforce Cloud system by aliasing the functionality of core CRM system used BC to Salesforce Cloud CRM SAAS platform.

Technologies Used

Windows XP, Apex code and Triggers

Tools Used

Force.com IDE and Eclipse IDE

Responsibilities:

Working in development part, requirements collection and providing technical solutions which include:

Created Salesforce Objects based on the requirements.

Created Trigger on Salesforce Objects, Apex classes to achieve required functionality.

Updated configurations for the enhancements.

Created Triggers, class for Bulk Data.

Created Test methods for the Testing and Deployment.

Deployment from Sandbox to Production environment.

Project#4

Title : BAA Commercialization

Organization: Capgemini India Pvt. Ltd

Client : BAA

Duration: Sep ’11 to March ‘12

Description:

This project is managed by Capgemini to run BAA's core IT services, which include applications, infrastructure and projects. It covers the requirements for the BAA Commercialization project and their mapped solutions in the BAA Sales force environment.

Technologies Used

Windows XP, Apex code and Java script

Tools Used

Force.com IDE and Eclipse IDE

Responsibilities:

Working in development part, requirements collection and providing technical solutions which include:

Created Sales force Objects based on the requirements.

Created Trigger on Sales force Objects, Apex classes to achieve required functionality.

Updated configurations for the enhancements.

Created Visualforce Email Template.

Data loading using Apex Data loader.

Created Email alerts, Tasks, Workflows and Approval Processes to achieve required functionality.

Created Test methods for the Testing and Deployment.

Deployment from Sandbox to Production environment.

Project#5

Title : Tenneco

Organization: Capgemini India Pvt. Ltd

Client : Tenneco

Duration: June ’11 to Aug ‘11

Description:

In Tenneco, Sales force CRM helps in storing and managing the company information, where Tenneco users will be having access to manage companies based on their needs. The Tenneco Salesforce application is used across multiple geographies in Europe, mainly around based on the Account Object which is renamed to Company Object where Object where it is inter related with almost all the objects like Contact, Cases, Opportunities, Visits, Notes& Attachments Notes Attachments, Tasks & Events Tasks Events etc.

Technologies Used

Windows XP and Apex code

Tools Used

Force.com IDE

Responsibilities:

Working in development, enhancement, and support and providing a technical solution which includes the following responsibilities:

Understanding of the new requirements or existing issues and new functionality into existing Salesforce.com system

Creating groups and profiles to achieve required functionality.

Deployment from Sandbox to Production environment.

Project#6

Title : ASAP, NA-TME-Frontier-GAP240

Client : Frontier, USA

Organization: Capgemini India Pvt. Ltd

Duration: Jan ’11 to May ‘11

Description:

ASAP means automated service Activation Program used mainly for auto activation of ASR orders and the client of this project is Frontier, USA.

The Summary of the project is:

Network Elements included will be used for provisioning ASR and ISR orders and support DS1 and higher bandwidth.

Auto activation will include N-New, Change-C, M-Move, T-Transfer, D-Delete activity types.

Provide error handling functionality to allow users manually activate Network Elements in case auto activation fails

Provide a functionality to allow appropriate groups to retrieve, view and process auto activation fallout

Provide functionality to allow appropriate groups to manually activate Network Elements on orders that include Network Elements with manual and automatic activation.

Develop Business Rules for automatic activation of Network Elements based on predefined set of parameters

Modify Provisioning plans in M6 to support new auto activation and error handling functionality

Add, remove and rearrange provisioning plan tasks and gateway events to support new functionality.

Technologies Used

Java, Struts, Hibernate, Web logic, Eclipse IDE, Linux, WINSCP, SVN and Oracle

Responsibilities:

As a Developer, is responsible for

Involved in development of multiple cartridges for different NE’s.

Involved in deployment of the cartridges on NE’s through sad console and ASAP studio.

Involved in end to end testing of the cartridges on NE’s.

Project#7

Title : Integrated Travel Application

Client : IBM

Organization: IBM India Pvt. Ltd

Duration: May ’10 to Jan ‘11

Description:

Integrated Travel Application is the IBM Internal project. ITA maintains all employees details related to Travel plan, which will support both for Domestic and International travel process details. Once the associate plans for travel the actually process starts like associate has to raise the request first, request has to move to respective manager for first level approval. Once manager approval done request will transfer to second level approval once its done request will transfer to next level etc...For getting final approval from Forex. All level approval will happen then associate is eligible to travel on that request. ITA will contain different modules like plan; manage resource, Signoff, Forex and help

Technologies Used

Core Java, Struts, IBM web sphere, RSA and DB2

Responsibilities:

Involved in development of signoff module

Involved in development of Forex module

Personal Details:

Name : Rama. I

Father’s name : Venkataiah. I

Date of birth : 25-07-1986

Marital Status : Married

Nationality : Indian

Declaration:

I RAMA, hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date:

Place: Bangalore

(RAMA.I)

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