Customer Service, General, Operations, Sales Manager

ANTHONY P. WEISS JR.

**** ** *** ********, ** *7583 832-***-**** **********@*****.***

OBJECTIVE

Seeking a management position to match my experience and talent for employee development in the area of customer service.

SKILLS PROFILE

-Proven managerial record through a 34 year career.

-Experience starting up a small local business in a competitive industry.

-Developed many business relationships while building employee skills and see them advance within and outside the company.

-Attended and completed all phases of LEAD training

EMPLOYMENT HISTORY

Trainer, Dish Network

2010 2015

Alvin, TX

-Train new hires (approx 14-20 per class) phone etiquette and efficiency, system functionality and overall customer service.

-Train existing employees (est. 450 current employees) in continuing education for advancement in their career path.

-Maintain online training courses and ensure employee completion of curriculum.

-Direct report to Senior Management of the site and liaison between the training department and operations management.

-Developed, designed and installed a sales training program for new hire agents which was incorporated into the company curriculum.

Self-employed, Alpha & Omega Steel 2010 2011

General Manager, Whittington Steel, Inc.

2004 2010

Houston, TX

-Developed business relationships with procurement departments of several Fortune 500 companies.

-Authored, designed and initiated ISO 9001-2008; all corporate documentation; bylaws; standards and practices and employee conduct.

-Managed all operations of a growing structural steel distributor including hiring, training and evaluating personnel.

-Managed the operations of sales, production, logistics, manufacturing, plant repairs and maintenance.

-Implemented new inventory software and telephony systems.

-Spearheaded, organized and provided leadership in the relocation of the company to a larger facility.

Call Center Manager, Morgan Stanley/Van Kampen Investments

1998 2004

Houston, TX

-Managed the Retirement Plans department; Systems Analyst; Management Business Systems.

-Reported directly to the Manager of Operations Development Group and indirectly to several VP and Directors in Houston, TX and Jersey City, NJ

-Provided managerial and system support to all departments of the Client Relations Group.

-Systems Liaison to other IT department in the Firm.

-Provided regular business analysis of telephony and systems to management.

Registered Representative, InterSecurities, Inc.

1997 1998

Houston, TX

-Sales of Mutual funds, life insurance and retirement plans to the public

-Developed marketing plans, prospecting and sales presentations.

-Attained Group 1 insurance license and Series 6 and 63 Securities licenses.

ACTIVITIES

-Member of the Vestry Board, Church of the Holy Trinity REC, Houston

-Musician

-Member – Ambassador Think Tank, Marketing Project, University South Florida

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