Customer Service Accounting

QUANESHA JOHNSON-PEARCE

**** ****** ****** *** **, Bronx, NY 10468 H: 718-***-**** *********@*****.*** PROFESSIONAL EXPERIENCE

Consultant, FX Services, 03/2014 to Current

Brown Brothers Harriman – New York, NY

Review all requests for new third party FX accounts, Coordinating with FX Risk and Relationship managers to make certain client documentation is kept current and adheres to latest regulatory requirements. Map and link FX accounts to internal systems to ensure trades and are captured via Fxall, FxConnect, InfoFX and CLS platforms. Execute USD and Foreign currency transfers utilizing all resources to ensure compliance with OFAC regulations, Industry rules and trends therefore minimizing operational losses and payment delays

Research all customer and front office queries related to account activity, trade breaks, wire transfer formatting and investigation claims Process all client transactions and respond to all inquiries, from external and internal clients to ensure proper validation and execution of customer instructions. Funds Transfer Specialist, 01/2012 to 03/2014

Alma Bank – Astoria, NY

Processed banking related services and products such as wire transfer, checks, and electronic fund transfers Verified the correct accounts are being charged and sufficient funds are present to perform the requested transaction, Frequently communicating with account officers in securing approvals for overdrafts or non-balance account conditions Reviewed the Federal Reserve, Core deposit system and Foreign exchange correspondent accounts performing sweeps for optimal cash balancing Liaised with Controllers, Portfolio managers, Legal and various external parties to resolve process and accounting matters Assisted the finance team in monitoring the general ledger balances resolving any account reconciliation issues. Monitored the status of wire transfers; Research disputes and suspicious or fraudulent issues in accordance with regulations in place. Maintained accurate and updated files of all correspondence in regards to wire transactions and keeping the appropriate personnel informed of the investigation status, and/or any problem transactions

Comprehension of the Federal Regulations the govern wire transfer transactions to minimize / eliminate any potential loss to the bank Operations Officer, 06/2004 to 06/2010

FX HSBC Private Bank – New York, NY

Monitored foreign exchange blotter and precious metal trade flows ensuring instructions were sent to counterparties within deadlines Liaised with traders, clients and custodians to confirm deals, remediate breaks and resolve settlement issues Analyzed client account balances and projected cash flows to guarantee fund availability and delivery upon value date of contracts Processed wire transfer requests within established guidelines with proper authorizations Identified, researched and resolved any items on the daily exception report Reconciled Euroclear and Nostro accounts daily advising group managers of any discrepancies

Identified, researched and resolved any items on the daily exception report Investigated all deal fails related to the settlement of FX, Securities, Time deposits and Loan drawdowns Served as a primary liaison between clients, compliance department and internal business groups facilitating transactions and providing quality customer service while adhering to the policies in place

Provided quality customer support to high-volume financial institution Promoted to FX Settlements Officer in 2009.

Investigations Specialist, 04/2000 to 01/2004

National Bank of Egypt – New York, NY

Researched and resolved queries such as non-receipt claims, requests for value adjustment, amending payment details and for under/over payment of wire transfers

Determined why the inquiry was made to ensure operational or communication problems were identified and corrected Calculated compensation claims and payouts when appropriate Updated and maintained authorized signature books and customer files Reviewed and verified signatures on checks, letters and other customer correspondence

Served as a back-up for the accounts payable specialist performing journal entries, account analysis and balance sheet reconciliations Provided clerical support to the Vice Presidents of Funds Transfer and Credit Departments in various operations projects Promoted to Investigation Specialist in 2002.

EDUCATION

Associate Degree: Business Accounting, May 2017

SUNY Hudson Valley Community College - Troy, NY

Business Accounting

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