Home care/Health care

Roxani Marin

E-mail: ********@*****.***

Summary of Qualifications

** ***** ** ******* ********** in the customer service field

* ***** ** ******* ********** in the medical clerical field

* ****s of working experience reviewing medical documents and working with computer softwares related to medical practices.

Proficient with software such as Microsoft Windows, Microsoft Word, McKesson and HHA exchange, Windows Vista

Fluent in both English and Spanish (Reading, Writing, and Speaking)

Employment History

Hopeton Care, - Brooklyn, NY (2013 – 2014)

HHA Coordinator, Supervisor Assistant, Human Resources Clerk, Receptionist clerk

Abercrombie & Fitch, - New York, NY (2010 – 2014)

Customer Service Associate, Stock Associate

Girling Healthcare of NY Inc., - Brooklyn, NY (2009 – 2013)

Billing Clerk, Junior Scheduler, and Coordinator for Home Health Certification/Plan Of Care (CMS 485)

Medgar Evers College, - Brooklyn, NY (2007 – 2011)

Teacher Aid for Math Department

Foot Locker, - New York, NY (2004 – 2006)

Sales & Customer Service Associate, Stock Associate

Relevant Work Experience

Human Resources / Supervisor Assistant at Hopeton Care

Maintained all HHA’s files compliant with Department of Health Standards

Conducted the translation from English to Spanish language of the management of in-services/trainings, orientation classes, and various office documents for new and current employees

Verified various forms of identifications and certificates for all new and prospective applicants

Accepted and processed brand new intakes

Coordinated staff coverage for open office hours

Followed up with emails and contract communications

Oversaw the work performance and suitability of various office employees

Home Health Aide Coordinator at Hopeton Care

HHA placement for CHHA & MLTC patients

Scheduled appropriate personnel on case and staffing assignments according to referral information

Coordinated ongoing communication with case managers, physicians office staff and family members regarding patient progress, concerns and updates

Ensured that patients were served well through the assignment of Para-Professional caregivers whose skills and abilities met the patient’s individual needs

Ensured that care was provided according to all relevant policies, procedures and regulations

Established and maintained a current, accurate and confidential client reporting system

Utilized problem solving skills in regards to client complaints and concerns

Receptionist Clerk at Hopeton Care

Managed the affairs of front office reception

Delivered general administrative and clerical support

Warmly greeted visitors, making sure they were comfortable

Answered multiple phone calls and routing them to the specific parties and taking messages

Presided over the sorting and delivery of mails

Managed inquiries about company

Distributed employee applications, memos, and notices and arrange appointments

Oversaw the ordering and storing of office supplies

Finance/Scheduling Dept. at Girling Healthcare

Data entry in regards to billing changes and authorizations for the Billing Department into McKesson software

Retrieved and compiled medical records for mandated TPL projects

Organized and created a filing system for the Accounts Payable department

Provided scheduling support for assigned visits

Assisted in monitoring and maintaining scheduled visits

Accumulated scheduled information, updated, analyzed, and prepared reports for payroll

Clerical Duties at Girling Healthcare

Inserted relevant data into McKesson software (customer demographics and records)

Compiled financial records for the agency

Clerical Duties at Medgar Evers College

Transferred students grades from college record books to a confidential Microsoft Excel program

Oversaw and maintained the distribution of weekly lesson plan copies and handouts for students and professors as needed

Assisted lead teacher in planning, designing and implementing curriculum

Researched information for lessons development

Assisted in putting up bulletins

Kept rooms supplied with teaching materials and operate and maintain educational equipment

Customer Service Duties at both Foot Locker and Abercrombie & Fitch

Answered incoming calls on the company phone on a day to day basis

Performed invaluable customer service regarding customers' individual needs

Warmly greeted customers as they entered and exited the store

Administered over the arrangement and maintenance of company stock and inventory

Facilitated inventory control

Collaborated with customers to determine their interests and exerted maximum effort to assist clients

Transferred merchandise out of the store if/when necessary

Provided kind and impartial advice to clients regarding particular products or services when requested

Education

Medgar Evers College - Brooklyn, New York (2006- 2012)

Degree Attained: B.A. in Applied Management /Social Services

(Minor in Social Welfare)

-References Available Upon Request-

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