D

avid Boots Operations Manager and Customer Satisfaction Expert

Staff Development ~ Leader ~ Organizational Development ~ Mentor

Entrepreneurial, innovative manager with quality organizational development experience within technical and complex industries. Forward thinking strategist skilled in successfully navigating corporations through profitable years and efficient operations. Communicator sharply focused on building meaningful relationships and promoting synergy across departmental teams and business lines to drive positive, cohesive business approaches and optimally running operations. Areas of Expertise include:

Strategic Planning & Forecasting

Risk Assessment

Lean Manufacturing

Inventory Management

Staff Cohesion Strategies

Staff Training & Leadership

Experience & Notable Contributions

Cummins Power Generation Elkhart, IN 2011-2015

Operations Manager

Manage $120 million manufacturing, logistics, and service facility. Created management reports and use analysis to oversee P&L, sales forecast, and successfully reach revenue goals. Responsible for managing 51 production,parts,service, supply chain and logistics employees and maintaining optimal balance of facility inventory, including sales to internal and external customers. Ensure margins are properly managed while keeping expenses under control throughout the facility.

Contributions & Process Development:

Completed 6 Sigma project on shop efficiency that created 400,000 dollars in savings

Customer Service Excellence trainer for facility

Interim General Manager 2012 – 2013

Service and Parts Manager 2011 – 2012

Operational Excellence Leader

Kaizen Leader

Promote proper 5’S and lean manufacturing

6 Sigma and Value Stream Mapping expertise

Successfully lead HSE team to ensure all safety and environmental guidelines are constantly met

Monitor KPI’s to constantly meet compliancy with Cummins strategic metrics and execution plans

Community Involvement Team Leader for United Way, The City of Elkhart, and Habitat for Humanity

Camping World Katy, TX 2009-2011

Service and Parts Director

Executed all responsibilities related to managing a 52 bay service department and ensuring the distribution of parts to customers and employees for both commercial and public means to ensure constantly profitable departments.

Contributions & Process Development:

Created the annual operating budget for the Service, Parts, and Body Shop

Raised monthly revenue 200,000 dollars by eliminating road blocks and improving efficiency

Produced and use management reports, forecasts, and execution schedules to ensure department profitability.

Directed hiring of managers and developed a quality, hard-working staff of high-level managers.

Used valuable experience to create and maintain a positive environment of customer satisfaction, and engrained a world-view in staff of prioritizing positive customer relationships, successfully creating a cycle of return business.

Through my in-depth experience with warranty claims, I worked directly with customers and clerks to administer warranty claims, and assure customers clearly understand the process and guidelines.

Created a successful system of proper inventory control and security of parts by staying ahead of company goals.

Continuously analyzed internal costs and developed corrective actions protocol to ensure a seamless material flow to specific departments, securing overall, constant profitability for department.

Successfully kept team safe by determining the controls needed through proper risk assessment of facilities and equipment.

Above-and-beyond training of personnel in all safety policies and procedures to assure smooth operations.

Paul Evert’s RV Country Laughlin, NV 2007-2009

Service and Parts Manager

Responsible for managing service and parts department .Manage inventory and sales for internal and external clients, analyzing internal costs, including inventory maintenance, and eliminating of obsolete or non-selling parts to ensure a constantly profitable department.

Contributions & Process Development:

Trained, developed, and managed team of technicians for repairs and maintenance of vehicles.

Oversaw and directed all processes needed by warranty clerks, ensuring that all parts returned as defective or under warrant were properly coded and tracked to provide efficient, appropriate issuing of manufacturers credit.

Trained and educated team in safety policies and procedures to carefully maintain OSHA 300 logs.

R-Vision Warsaw, IN 2007

Warranty Advisor

Provide technician support for manufacturers for the Southeastern United States Dealer Network and process of warranty authorization of vehicles.

Four Winds International Corp Elkhart, IN 2006 – 2007

Luxury Division Warrant Manager

Manage 4 technical representatives and 4 field service representatives to facilitate manufacturing warranty policies to vast dealer networks.

Forest River Inc. Goshen, IN 2004 – 2006

Department Manager

Responsible for managing internal and external customers for repairs and maintenance of vehicles, and overseeing all processes to ensure highest quality inventory management and customer satisfaction.

Gulf Stream Coach Inc. Nappanee, IN 1995-2004

National Retail Service Manager

Maintaining proper management of body shop to ensure all safety documentation is up to date, training staff in safety policies and procedures, and maintaining quality service and operations.

Education

Daleville High school Diploma/Honors

Glenn Oaks Community College

Additional Computer Skills ; QSOL, BMS, IDS, AS 400, ADP, Made 2 Manage, Oracle, Concur, Mitchell Estimating Software, Excel, Word, Power Point, Outlook, Access, Lotus Notes .

Contact this candidate