Customer Service Office

LINDA M YOUNG-BROWN

**** ********** *****, **** *****, MD 20745 H: 202-***-**** C: 301-***-**** ***********@*****.***

Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and

following through to achieve project goals. Seeking a role of increased responsibility and authority.

Personable Executive Assistant who capably maintains open lines of communication among senior executives, board

members, shareholders, middle management and administrative staff.

Highlights

FedTraveler Excel spreadsheets

DTS Meticulous attention to detail

WebTA Results-oriented

Gov-trip Self-directed

Outlook Time management

ATAAPS Professional and mature

Sharepoint Advanced MS Office Suite knowledge

ECC Resourceful

E-2 Travel Solutions Dedicated team player

FTMS Strong interpersonal skills

E-Docs Understands grammar

Medical Transcription Proofreading

Lotus Notes Medical terminology

WordPerfect Mail management

Lotus 1-2-3 Meeting planning

E-Stars Schedule management

70 WPM Typing Self-starter

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Promoted to Administrative Support Specialist after 12 months of employment.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees.

Experience

Administrative Assistant III (Contractor) 07/2014 to 01/2015

Securities & Exchange Commission Washington, DC

Managed calendars and scheduled meetings.

Arranged group calls/meetings.

Scheduled VTCs as requested.

Prepared travel requests and/or reimbursements for office staff in FedTraveler, including making any necessary

hotel and transportation reservations.

Confirmed details and created itineraries.

Maintained/updated Enforcement Liaison Tracking spreadsheet and updated as Enforcement Referral memos are

received via email.

Maintained/updated FOIA tracking spreadsheet as FOIA requests are received via email.

Formated/edited documents.

Sorted and delivered mail to staff mailboxes.

Administered WebTA, including resolving time and attendance issues, validating and releasing payroll for the

office.

Sends emails to staff to verify time and to supervisors to certify time.

Maintained all documents on appropriate file servers and repositories.

Coordinated GC Audit Inquiry for OCC staff when requested by Office of General Counsel.

Prepared/sends correspondence.

Scheduled meetings as requested and escorts visitors to meetings as needed.

Administrative Support Specialist 04/2008 to 09/2013

Department of Energy (RETIRED) Washington, DC

Planned travel arrangements for 6 executives and staff.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team

conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests

for information.

Designed electronic file systems and maintained electronic and paper files.

Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Wrote reports and correspondence from dictation and handwritten notes.

Maintained an up-to-date department organizational chart.

Dispersed incoming mail to correct recipients throughout the office.

Supplied key cards and building access to employees and visitors.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Facilitated working relationships with co-tenants and building management.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and

invoices through the signature process.

Received and distributed faxes and mail in a timely manner.

Received and screened a high volume of internal and external communications, including email and mail.

Maintained and reserved the executive conference room calendar.

Managed daily office operations and maintenance of equipment.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and

lists.

Management Technician 01/2007 to 04/2008

Department of the Army Washington, DC

Planned travel arrangements for 3 executives and staff.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team

conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests

for information.

Designed electronic file systems and maintained electronic and paper files.

Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Wrote reports and correspondence from dictation and handwritten notes.

Maintained an up-to-date department organizational chart.Dispersed incoming mail to correct recipients

throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Facilitated working relationships with co-tenants and building management.

Created weekly and monthly reports and presentations.

Managed the day-to-day calendar for the company's senior director.

Properly routed agreements, contracts and invoices through the signature process.

Received and distributed faxes and mail in a timely manner.

Maintained and reserved the executive conference room calendar.

Managed daily office operations and maintenance of equipment.

Received and screened a high volume of internal and external communications, including email and mail.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and

lists.

Program Support Assistant 09/2005 to 01/2007

Department of Veterans Affairs Washington, DC

Served as Assistant to Chief Technologist in Pathology and Laboratory Service of DCVAMC.

Served as Personal Identity Verification (PIV) Sponsor for Pathology and Laboratory Service for District of

Columbia Veterans Administrations Medical Center Prepared, edited and proofread proposals, correspondence,

reports and other documents as assigned.

Served as coordinator of the Resident Program for the DCVAMC.

Maintained liaison with George Washington University, Howard University, Georgetown University and AFIP for

the Resident Program within the DCVAMC.

Updated/reconciled budget report for two control points and checked VISTA system for check point discrepancies

bi-weekly.

Distributed Mail daily.

Submitted time and attendance reports for Pathology and Laboratory Service.

Answered phones and directed callers to appropriate personnel/contact office.

On a monthly basis, updated all schedules for the Pathology and Laboratory Service for distribution throughout the

VAMC.

Updated on-call lists for the Pathology and Laboratory Service on a monthly basis.

Served as secretary to Chief of the Pathology Service and Laboratory.

Transcribed all gross pathology and cytopathology reports from recordings and handwritten material for the

Veterans Hospital, using hospital software system.

Set up audio-visual equipment and conference room when needed for conferences, meetings, etc.

Secretary 12/2002 to 07/2005

Department of Agriculture Washington, DC

Served as secretary to Division Director of the Risk Assessment Division (RAD) by actively participating in the

management of the office by relieving the director of clerical and administrative support work.

Coordinated travel/time/supplies for all office personnel and two satellite offices.

Maintained/coordinated division directors' and subordinate staff calendars.

Received incoming telephone calls and greeted visitors, determining the identity of the caller/visitor and the nature of call, answering questions of a general nature.

Received/controlled distributed incoming mail for the division.

Arranged stateside and foreign travel using Carlson Wagonlit Travel Agency to entire division, including

preparing cables for foreign travelers, scheduling transportation, making hotel reservations, preparing

itineraries, and preparing travel advances and travel vouchers.

Processed and maintained time and attendance records for division.

Resolved problems that occurred and assured adequate leave balances were maintained to cover leave taken.

Reviewed outgoing correspondence prepared for signature of or requiring coordination by supervisor.

Coordinated and/or secured procurement of printing, supplies, equipment and maintenance services.

Established/maintained a variety of subject matter and administrative files.

Composed correspondence on administrative and clerical functions of the division that did not require the

attention of the division director.

Education

Computer Applications 1999

V.W. Associates Washington, DC, USA

Computer Applications

High School Diploma: GENERAL STUDIES

Roosevelt Senior High School Washington, DC, USA

Skills

administrative support; clerical; DTS; email; special events; front office; government; logistics; Lotus 1-2-3; Lotus Notes;

Medical Terminology; Medical Transcription; meetings; Access; Excel; Outlook; PowerPoint; Sharepoint; payroll;

scheduling; spreadsheet; Typing, 70 WPM; WordPerfect; MS Office Suite

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