Customer Service Medical

Melissa Short

Externship

Bonne Terre, MO

************@*****.*** - 573-***-****

Highly organized customer service professional for 27 years seeking entry level position into the medical industry where my skills and abilities to multi task in the medical facility WORK EXPERIENCE

Externship

Quality Health Care - Desloge, MO - March 2015 to April 2015 Medical Administrative Specialist

• Vitals

• Input Patient information

• Managed Front Desk

• Billing and Coding

• Faxed and Scanned Information

• Answered Phones

• Directed Telephone Calls to appropriate people

• Called in prescriptions

• Counted down drawers

Owner/Director

Granny Goose Daycare and Preschool - Desloge, MO - October 2010 to May 2013 Created schedules for employees prior to starting

• Managed 5+ employees

• Managed the income of the daycare and kept records organized according to state

• Created curriculum for ages from birth to 12 years old

• Held meetings with the parents to discuss upcoming matters within the daycare

• Payroll management for the employees

• Filed records and documentation such as (shots and medication) for all children

• Responsible for collecting all payments

Sales Associate/ Customer Service

Holekamps - Bonne Terre, MO - May 2005 to June 2010 Mastered the cash register

• Train approximately 5 new employees prior to starting

• Handle customer checks

• Entered inventory

• Responsible for provided excellent customer service

• Ordered general merchandise

Manager

Penny Pinchers - Bonne Terre, MO - August 1998 to October 2002 Arranged and coordinated work schedules

• Advised employees of all tasks needed to be fulfilled

• Charted inventory and daily income of the facility

• Communicated with all unsatisfied customers to provide excellent customer service

• Negotiated employees pay raises after evaluations

• Mastered responsibilities of management position

• Managed 8 employees

• Answered incoming and outgoing phone calls

• Conducted any faxes that need to be returned to sender

• Ensured mail was picked up daily

EDUCATION

Diploma in Medical Billing Administrative Specialist Missouri College - Brentwood, MO

August 2014 to April 2015

Certificate

Mineral Area College - Park Hills, MO

September 2010 to September 2011

ADDITIONAL INFORMATION

SKILLS

• CPR Certified

• Trained in front office duties ( greeting, scheduling, triaging patients)

• Medical Terminology

• Ability to work well with others as well as a team

• Proficient in Microsoft Office Suite

• Medisoft

• Ability to form customer relationships

• Vital signs

• Faxing/scanning

• Postage machine

• Posting payments

• Typing 36 wpm with excellent accuracy

• ICD9/ICD10

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