Customer Service Sales
Resume:
Stuart
Flippo
Livonia, MI 48150
*********@*******.***
SUMMARY
To utilize my management, logistic and customer service skills to become a viable asset to the company.
EXPERIENCE
Regional Weights and Inspections Supervisor/ Dispatch Supervisor, Central Transport
Detroit, MI/Warren, MI November 2013 – Present
●As Weights and Inspections Supervisor, daily responsibilities include individual assessment of each inbound drivers truck load by checking measurements, load quality, weight, and overall safety of inbound and outbound freight. Insuring integrity of weight by checking, calibrating and cleaning indoor freight scales. Maintaining safety of drivers, dock workers and all associates by preforming fork lift audits. Daily administrative duties of creating excel spreadsheets for entire region, reporting drivers numbers, failures, documentation of improperly captured freight. Issuing disciplinary action for drivers when necessary. Traveling to terminals in the region to properly educate drivers and dock workers of correct handling procedures and overall safety.
●As a dispatch supervisor daily responsibilities included supervising and coordinating 500 to 700 inbound and 400 to 600 outbound freight bills, maintaining a 99% same day fill rate. Supervising a staff of 36-52 LTL drivers out of multiple terminals, including driver scheduling, disciplinary action, ensured that trucks and drivers met DOT regulations, and coached and audited drivers on following proper company procedures. Setting up optimal and safe driving routes. Oversaw all aspects of driver productivity and driver data entry, maintaining company standards at 100% compliance. Participated in new driver orientation and training with all new employees.
Dispatcher, Avfuel Corporation
Ann Arbor, MI May 2011 - October 2013
●Managed jet fuel customers in assigned territory while providing excellent customer service with daily internal and external customer interaction. Ran optimal freight rates for Sales Managers. Priced customer fuel loads aggressively. Cross trained in Contract Fuel Sales and billing.
Store Manager, Lenawee Fuels
Tecumseh, MI September 2009 - May 2011
●Managed overall store operations and personnel. Inventory control and ordering. Completed shift sheets, enter invoices, cash reports and data entry. Create and set up sales and merchandise displays. Ensure customers receive excellent services and resolve customer complaints. Repair any system and equipment problem. Daily deposits, cost analysis, and balancing.
Team Leader, Delphi Automotive Systems
Adrian, MI October 2006 - February 2008
●Managed paint line to achieve quality and performance standards. Daily entry of production numbers and quality reports. Led team and job skill improvement meetings weekly.
SKILLS
Able to work as an individual or part of a team in a fast paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions. Organized and logical, willing to adapt quickly to changing policies and procedures. Strategic problem targeting and solving.
EDUCATION
Jackson Community College
General Courses 2007-2008
Adrian High School
Obtained High School Diploma 2000-2004
Contact this candidate