Executive Personal Assistant

Location:

KZN, South Africa

Posted:

November 11, 2015

Contact this candidate

Resume:

CURRICULUM VITAE

HLENGIWE PERFECT HAZEL SHANGASE

CONTACT DETAILS : Cell : 071-***-****

Alternative: 061-***-****

` 031-***-****

E-mail : **********@*****.***

PHYSICAL ADDRES S : 40667 Seventini Road

Ntshongweni Reserve

Hammarsdale

3700

POSTAL ADDRESS : Private Bag X1021

Hammarsdale

3700

OVERVIEW OF STRENGHTHS AND SKILLS

Excellent communication and interpersonal skills

Excellent computer skills

Excellent report writing skills

Self-motivated, reliable, trustworthy and hardworking

Ability and willingness to quickly learn new skills and work practices

Dedicated and able to work under pressure

Analytical with high level of accuracy and speed

Pragmatic

PERSONAL INFORMATION

Surname

Shangase

First Names

Hlengiwe Perfect Hazel

Identity number

850-***-**** 08 8

Home Language

Zulu

Other Language

English

Marital Status

Single

Gender

Female

Criminal Offence

None

EDUCATIONAL QUALIFICATIONS

SECONDARY QUALIFICATION

Name of School

Wyebank Secondary School

Highest Grade Passed

Matric/ Grade 12

Year Completed

2001

TERTIARY QUALIFICATION

Name of Institution

Huguenot College

Qualification

NQF5: Higher Certificate in Social Auxiliary Work

Year Completed

2008

OTHER TRAININGS

Name of Institution

University of South Africa

Qualification (01)

REQV11: Higher Certificate in Adult Basic Education and Training

Year Completed

2005

COMPUTER PROFICIENCY

Programme

Microsoft Word

Good

Microsoft Excel

Good

Microsoft PowerPoint

Good

E-mail

Good

Internet

Good

Career objectives

Suitable position in a Social Services and Clerical/Administration Department where my interpersonal skills as well as academic excellence will be utilized and developed effectively. Willing to further my studies.

EMPLOYMENT HISTORY

Name of Company

Dr S. Bhayla

Type of Company

Private Dental Surgeon

Dates of Employment

February 2004 – July 2004

Position Held

General Assistant

Reporting To

Dr S. Bhayla

Duties/ Responsibilities

Registered patients and opened files

Manning telephone( Provide information when enquiries were made, booking of appointments, liaising with Medical Aid companies to check for available funds)

Filing of patient cards and ensuring that claims were forwarded to Medical Aid.

Assist doctor when performing Dental Services to clients

Ensuring that Surgery is clean.

Reason for Leaving

Searching for Better prospects

Name of Company

Department of Social Development

Type of Company

Government

Dates of Employment

01 May 2008 – to date

Position Held

Social Auxiliary Worker

Reporting to

Mrs N.P. Mvelase – Senior Social Worker and Supervisor

Duties / Responsibilities

PROVIDING CLERICAL/ADMINISTRATIVE SUPPORT TO THE DIRECTORATE BY:

Making logistical arrangements for internal meetings and taking of minutes in staff meetings

Compilation of report for events and awareness Programmes conducted

Relief duties at Switchboard

Attending meetings and workshops and reporting on attended event to officials and management

Monitoring of Foster Care cases and management of grants by foster parents

Receiving, recording and distribution of important and relevant documents incoming to relevant personnel as expected

Developing and maintaining a successful and useful record keeping and tracking system for the Supervisor’s team

Collecting and ensuring correct documentation being submitted for Foster Care Grant applications

Management of files, administration and maintenance of files for cases dealt with

Registration of cases to be allocated, ensuring that registers are up to date and files correctly for a caseload of +-2500 cases

Typing of reports as per request and instruction by supervisor

Assisting with capturing information on SOCPEN for Head Office Projects within our office

Compilation and monitoring of Databases for projects within the Department

Implementing and maintaining an efficient filing system and ensuring proper filing of documents according to the recommended standards for a caseload of +-2500 cases

Typing of correspondences such as memos, minutes and reports for supervisors and office manager

Designing templates and necessary databases for assignments/ projects required by Head Office, Regional Office and Court

Opening of files at Regional Office for Grant reviews and fast tracking the issuing of required orders.

Providing administrative support services to Social Workers and Supervisor

Compilation and maintenance of Case Registers for Supervisor and 8 Social Workers

Writing referral letters for clients and supplying client with the necessary information regarding the accessing of services in other Departments

Diarizing of appointment with clients for Social Workers and Supervisor.

Conduction of school and home visits for the purpose of investigations

REPORT WRITING:

Compilation of review reports and closure for Foster Care Grant recipients

Compilation of analysis reports of allocated cases per Social Worker per category

Collation of office Monthly Statistics and monitoring tool

Compilation of official reports as per request by the manager

Compiling Monthly reports for OSS for Ward 05

REPRESENTING SERVICE OFFICE IN OSS MEETINGS FOR WARD 05 BY:

Attending monthly OSS meetings for Ward 05 and carrying out tasks as required from our Service Office

Conducting Household profiling as part of Operation Mbo for OSS Ward 05

Planning and hosting various events for OSS Ward 05

Assisting Youth Projects with planning for events and compiling programmes for events and also writing letters requesting donations

Hosting Career Guidance Initiatives for Ward 05 in partnership with the Department of Education, Coastal College and Department of Labour.

Assisting with ensuring registration of attendees for events hosted by Ward 05 OSS

Conduction of awareness programs within the office and outside about services rendered and also on issues such as HIV/AIDS, Parenting Skills, Career Guidance, Types of abuse and ways to report and handle abuse cases

Compilation of Newsletters for events organized and hosted

Liaising with different stakeholders for partnership or assistance pertaining to service delivery

CUSTOMER CARE:

Welcoming, registering, directing and informing clients of services offered within and outside the Department

Accompanying clients to SASSA to assist with ensuring that a full application is done and that they are attended to timeously

Registering cases of clients to be taken down to SASSA

Liaising with SASSA management to redress problems or difficulties encountered by clients

Conducting an awareness to clients regarding avenues they can take should they not be satisfied with service received and thereafter following up and redressing such incidents to ensure that our clients receive appropriate and satisfactory service

Informing clients of avenues they can take should they not be satisfied with services rendered such as making use of the suggestion book

Interpretation for clients who do not speak English

Promoting a good working relationship with internal and external clients and stakeholders

Involvement in Mandela Day activities such as assisting OSS Convener with obtaining donations for such activities and also giving back by being hands on during the activity

Reason for leaving

Still in active employment

REFERENCES

Name and Surname

Dr S Bhayla

Company

Private Dental Surgeon

Designation

Previous employer

Contact Number

031-***-****

Name Surname