Customer Service Microsoft Office

RESUME

MOHAMMED HASEEB AHMED

CONTACT NO: 055-***-****

E-Mail:- ****.*********@*****.***

CAREER OBJECTIVES:

To work in a challenging environment utilizing my knowledge and experience and try my best to provide solution in diverse domain and also which I can improve and upgrade my skills all the time according to market trend.

PROFESSIONAL SUMMARY

Over 4 years of experience in multi line of business such as U.S. healthcare, benefits, claims processing, payroll processing, commuter benefits, technical support, sales and other internet connectivity issues. I handle a team, support and coach the skill and will issues possess a good knowledge about the process and product. Part of the leadership team where all metrics are discussed and step goals are prepared to achieve the benchmark. Team player with good grasping power and have worked under pressure to come out of tough situations.

ACADEMIC QUALIFICATION:

COURSE

COLLEGE/INSTITUTION

BOARD/UNIVERSITY

M.B.A

Deccan School of Management

Osmania University

B.COM

St. Mary’s College

Osmania University

INTERMEDIATE

Chanakya Junior College

Board of Intermediate

SSC

Huda High School

Board of Secondary Education

WORK EXPERIENCE

SITEL INDIA: From Nov’ 2009 to Sep’ 2010 as Process Associate

APOLLO HEALTH STREET: From Oct 2010 to Nov’2012 as Senior Associate.

C3i SUPPORT SERVICES: From Jan’ 2013 to Feb’ 2014 as CSR Analyst

Total Experience: 4 Years 4 months

Started my career as customer service professional (CSP) & later got promoted as Senior Customer Service Professional.

Job Description: Appointed as CSP, Used to assist customer's in resolving the Internet connectivity issue's over phone.

Achievements: Awarded nine times for being best in PACMAN for the LOB in Rewards & Recognition happens every month.

Awarded SITEL star for quarter 1(Mar to May) in the year 2010.

JOB DESCRIPTION

Handle team along with team leader and Subject Matter Expert.

Give time to time feedback to the agents, take weekly sessions were agents discuss about their challenge's

Take escalation calls, monitor the queue, make necessary call backs if applicable & do sanity check of calls taken by agents to make sure all the expectation are set to avoid compliance hits.

In absence of team leader take his charge & complete all the work what a team leader does for the day i.e. mark attendance, upload pacman, transport issue's & prepare for the weekly review on performance of the team and create the numbers on PowerPoint presentation & explain it to the management & clients.

Conduct dipstick for new hires

Educate the new hires on how the process works and importance of product in the market

Provide re training to the one’s who don’t qualify initially

Bifurcate the skill and will issue’s and train them accordingly.

Provide feedback and help the rep understand the potential by providing the step goal to achieve the benchmark.

JOB DESCRIPTION as a Senior Associate at APOLLO HEALTH STREET

Duration: Oct 2010 to Nov’ 2012

Designation: Senior Associate

Job Role: Process Insurance pending claims for Clients, Data verification, Obtaining data to process the pending claims and Employee Services.

Additional Responsibilities : Work On Repeat Issue cases, prepare MIS Performance report and send it to the leadership team for further action and Spoc for the IT issue’s.

JOB DESCRIPTION as a CSR Analyst

Duration: Jan’ 2013 to Feb’ 2014

Designation: Customer Service Analyst (Technical and Non Tech)

Job Role: Resolve Technical issues for the Clients in US and help them transmit data from different VPN’s.

Help the Doctors in retrieving data to their device from various location and process access accordingly.

TECHNICAL SKILLS:

People soft and Siebel CRM, Home Networking Solutions, Database Management Systems, E-Commerce, Operating Systems, Microsoft Office and various internet connectivity and browsing issues.

SOFT SKILLS:

Communication Skills Good communication and Presentation Skills

Group Dynamics Interactive and friendly behavior with all People

Learning Skills Keen learner and Grasping power.

HOBBIES

Playing sports such as soccer, basketball and reading the books.

STRENGTHS:

Ability to work hard with enthusiasm

Good communication skills.

Optimistic, Self confident, self determined & self motivated.

PERSONAL PROFILE:

FATHER NAME: MOHD AYUB

DATE OF BIRTH: OCT’ 23, 1987.

SEX: MALE.

NATIONALITY: INDIAN MUSLIM.

LANGUAGES KNOWN: ENGLISH, HINDI AND URDU

PASSPORT N1092125

VISA STATUS LONG TERM VISIT VISA

EXP DATE: 25-Dec-2015

Note: References can be provided if required.

DECLARATION

I here by declare that above given information is true to the best of my knowledge and belief.

PLACE: DUBAI

(MD HASEEB AHMED)

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