Customer Service Microsoft Office
Resume:
MICHAEL JAMES S. CONG-AY
LT * A BLOCK * Diamond Village Salawag, Dasmariñas City Cavite
Mobile Phone #099********
************@*****.***
OBJECTIVE:
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
WORK EXPERIENCE
Waiter - Bag of Beans Cafe and Restaurant Nov. 1, 2011 – April 2015
115 Aguinaldo Highway, Mendez Crossing West, Tagaytay City
Job Description:
Provide Hospitality to Guests (Welcoming guests-Demonstrating menu knowledge-Answering questions-Up selling specialty items-Describing dishes-Taking orders (beverage and food) Handling complaints-Ensuring guests satisfaction).
Ongoing Table Maintenance (Bring out food, clearing empty plates, refilling drinks, ensuring the food came out as desired, bringing extra items requested by guests, processing the check and Thanking the guest for coming in and assisting in any other ways).
Side work (Wiping down your tables, wiping down menus, refilling salt, pepper & other condiments, stocking plates, silverware, to-go boxes, and placing items in back fridge).
Data Operator – Pinoy Data Capture Incorporation June 2, 2010 – April 4, 2011
30th f, Burgundy Corporate Tower, 252 Gil Puyat Ave., Makati City
Job Description:
Ensure the correct and timely report issuance particularly standard files.
Encode information – Accurately efficiently – in the user application based on received trade documents.
Check the information type of legal documents.
ACADEMIC HIGHLIGHTS
Rogationist College 2006-2010
Bachelor of Science in Hospitality Management
Major in Hotel and Restaurant Management
Lalaan II, Silang Cavite
Dean’s Lister
SY 2008 – 2009
SKILLS
Computer Literacy / Application – Microsoft Office
Team worker who is able to adapt in highly dynamic and changing situations.
Good problem solving and communication skills, with a focus on customer service.
Knowledgeable in coffee making.
TRAINING / SEMINAR ATTENDED
The Food Service Professional
Bag of Beans Tagaytay City
May 31, 2013
On-the-Job Training (OJT)
Kalipayan Resort & Hotel Incorporation-Dasmariñas City Cavite
January 10, 2010 – March 22, 2010
Flair Bartending 101 Workshop
Rogationist College – Organization of Bar Professionals
February 21, 2009
Coffee Appreciation Seminar & Bar Exposure Seminar
T.G.I. Friday’s Alabang Town Center
October 2, 2008
On-the-Job Training (OJT)
Gourmet’s Café-Silang Cavite
April 21, 2008 – May 31, 2008
Hotel Familiarization Tour
Pan Pacific Manila
September 23, 2006
Basic Hotel Operation
Subic International Hotel Corporation
September 22, 2006
REFERENCES
Ms. Theresa E. Valerio Ms. Lizah Castro
Department Head, THRM Admin staff
Rogationist College Bag of Beans
Mobile Phone #092******** Mobile Phone #092********
Mr. Darius Bacani
Supervisor
Pinoy Data Capture Inc.
Mobile Phone #090********
Applicant’s Signature
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