Technical Support Information Technology

ABRAHAM RAJESH

********@*****.***

PH: 214-***-****

Work Authorization : Citizen

Summary

Highly trained and experienced IT support professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company.

Education

Bachelor Of Computer Application in Information Technology (University, India)

Professional Experience

1Employer: Pagematics, Plano, TX [Dec 2013 – Till date]

Project: Enterprise Content Management system

This is a Java web application that creates customized web pages according to the customer’s needs. It is implemented using Java 8 and MySQL.

Achievements and responsibilities as a Software QA Analyst

Involved in Regression testing, Smoke testing, Functional testing and System testing.

Involved in backend testing by validating the data in the database by running SQL queries.

Involved in all requirement and design review meetings.

Performed compatibility testing on different browsers.

Participated in walk through and defect report meetings.

1Employer: United States Postal Service, Coppell, TX [June 2010 – June 2015]

Achievements and responsibilities as an IT Support:

Performed maintenance on copy machines, Xerox scanner, printers, etc.

Performed server updates on a regular basis.

Repaired and upgraded old installed systems; configured new systems.

Documented the history of requests.

Continuously up-to-date regarding software.

Performed troubleshooting, diagnosing, solving and replacing parts.

1Employer: A.R & Sons Co., Kuwait City, Kuwait [June 2004 – April 2007]

Achievements and responsibilities as a System and Office Administrator:

Processing purchase requisitions and orders for local and foreign suppliers.

Monitoring delivery period, follow up with vendors for timely supply of materials and services in line with agreed delivery schedules of purchase orders.

Regularly provided efficient technical support over the phone, maintaining presentable phone courteousness, and creativity.

Co-ordinate with finance department to arrange payment to suppliers as per the agreed credit terms on purchase orders.

Timely follow up with suppliers and ensure best prices, terms and conditions.

Diagnosed software-hardware problems, responding quickly, clearly, and resourcefully.

Preparing all monthly stock and sale reports for suppliers.

Accurately documented all technical support and customer’s help-desk interaction.

Followed help-desk policies to the letter – Prepared reports of activity and stayed up to date regarding system information.

1Institution: Govt. High School, Kerala, India [June 2003- March-2004]

Achievements and responsibilities as an Instructor:

Organize, maintain and manage class systems in proper working condition.

Teach students and learners to use computers.

Teach how to write computer programs, algorithms and programming languages.

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