Customer Service Assistant

Anitra Kyle

Healthcare Worker

Knoxville, TN

****.********@*****.*** - 865-***-****

Seeking a position using my extensive knowledge and successful experience within the HealthCare Industry. WORK EXPERIENCE

Account Resolution Specialist

Medical Management Professionals - Knoxville, TN - 2012 to Present Experience 2012-present Medical Management Professionals Account Follow-Up Specialist/ Insurance Research Specialist

Process the following: Insurance Appeals, Bills/ Statutes, Insurance Underpay.

Track all Common Payment Reports

Make Corrections or changes to any patient accounts.

Process insurance rejections

Utilize insurance manuals such as CCI/CPT books.

Track all Common Payment Reports and vouchers

Mail Correspondence

Make copies of EOB’s from payment posters

Med Records/attorney request

Update insurance information by fax, statement.

Work all self pay accounts

Work Discharge List

Bankruptcy/probate

Prepare weekly productivity sheet

Report to the department supervisor, and operations manager.

Knowing the insurance processing departments policies and procedures

Medical Billing background

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Laboratory Assistant

Laboratory Corporation of America - Knoxville, TN - April 2009 to January 2012

§ Process specimens for evaluation.

Clean/sterilize lab instruments

Answer phones

Clean/disinfect lab areas.

Knowledge/understanding of test and procedures performed by LabCorp.

§ Prepare lab specimen for designated areas.

§ Unpacks specimens from branches or ports.

§ Route specimens by type to various staging areas.

§ Aliquots sample for department.

§ Assign specific computer generated ID numbers.

§ Prepare all specimen received for testing in designated lab areas such as centrifuging, serum separation, and blood smears.

§ Give out proper containers for specimens.

Personal Care Assistant

Knoxville, TN - 2007 to 2009

TN

Personal Care Assistant

§ Assisting personal hygiene.

§ Collecting specimens for required medical tests.

§ Assisting with meal preparation, grocery shopping, dietary planning, food and fluid intake.

§ Observing, documenting and reporting clinical and treatment information, including patients' behavioral changes.

§ Assisting with ambulating and mobilization of patients Anatomical Histology/Cytology Lab Assistant

Innovative Pathology Services - Knoxville, TN - 2006 to 2007 Receives specimens of tissue from surgical, autopsy, or diagnostic cases.

§ Prepare specimens by frozen section method.

§ Change reagents for machines.

§ Set up testing for Pathology Assistants

§ Dispose of tissue specimens

§ Number specimen blocks.

§ Filing slides

§ Assisting in some autopsy cases.

§ Cleaning/disinfecting gross room.

§ Prepare body fluids for analysis and staining.

Student Internship

Knoxville Utlities Board - Knoxville, TN - July 2004 to October 2006 Responsibilities

• Data entry

• Making new hire packets

• Keying in handwritten applications

• Scheduling employees for hearing rechecks

• Keying in Stop cards

• Filing

• Scanning

• Making copies of documents

• Auditing

• Reviewing documents

• General office tasks

Accomplishments

I learned what it takes to be a committed employee, learned how to be responsible, and learned the importance of maintaining a steady place of employement.

Skills Used

Customer service, hard working, and dependable.

EDUCATION

A.A.S. in Associate of Applied Science

Pellissippi State Community College - Knoxville, TN 2002 to 2006

Diploma

Central - Knoxville, TN

1999 to 2002

SKILLS

Previous Lab Assistant experience, experience handling lab samples, exposure to hazordous chemicals/ substances. Collecting laboratory specimens/samples, scheduling, answer phones, billing, typing 45-60 wpm, knowledge of Laboratory Procedures, ICD-9 Laboratory Corporation of America certified translator, making peripheal smear, changing pathology stainers, customer service skills, data entry, billing knowledge, proofreading documents, word, powerpoint, and excel skills.

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