Customer Service Engineer
Resume:
Jason Martin
***********@*****.***
Objective
Seeking a supervisory or technical position in an operations management environment which best utilizes my experience and personal skills
Experience
December 2013 – April 2015 Wash Building Supervisor, Melt Shop Supervisor
Global Titanium Detroit, Michigan
My first 6 months with GTI I was 3rd shift supervisor in the Melt Shop during this time production and operating cost improved
Supervised 25-30 UAW employees in 5 different buildings operating 3000 degree furnaces producing 100K pounds of ferrotitanium per shift
Supervised the Shredder, Torching and all 3 Crushing operations along with the Melt Shop
Helped daily with the roll out of 5S and Lean Manufacturing
Managed and trained Supervision and UAW employees on a daily basis
Heavily involved in monthly Physical Inventories
Ensured appropriate environmental practices and procedures were followed during the preparation and disposal of assets
I was promoted to Wash Building Supervisor after 6 months with GTI
Conducted Safely, Production and Communication meetings on a daily basis to address open issues and Quality concerns with the UAW
Reported daily production, safety and quality concerns to GTI Management
Worked heavily with Quality to ensure customer specs were being met on an hourly basis
April 2011-2013 Final Department/ Transportation Manager
Trenton Forging Trenton, Michigan
Oversee the Final Department to make sure Trenton Forging is meeting the customers’ expectations
Improved the on time delivery by 30% in the last year, implemented a FIFO pull system
Increased productivity while reducing the number of man hours worked
Oversee Government tracking on all Military parts being shipped to the customer
Produce shipping documents for all customers BOL, Commercial Invoices, Shippers, shipping label per customer request
Implementing 5S Program
January 2009 – August 2011 Warehouse Supervisor, GM Redistribution Center
Ideal Setech Howell, Michigan
Identified process improvements that increased productivity, decreased downtime and produced significant on-going cost savings
Lowered operating costs by improving internal processes and procedures
Managed, trained and evaluated hourly employees
Assisted in coordinating and participating in Annual Physical Inventories
Maintained delivery of material specified by the customer while managing the operation, supporting corporate strategic initiatives
2004 – 2008 Production, Shipping/Receiving Supervisor
Lear Corporation Mason, Romulus, Michigan
Supervised over 50 UAW employees supplying GM & Chrysler utilizing just-in-time practices
Maintained production operations including quality control
Created a lay-out for a first in – first out (FIFO) system during the launch of a new facility
Managed Shipping and Receiving to meet required metrics
Extensive travel to other plants to assist with new launch programs
Conducted Safety and Communication meetings to address open issues and quality concerns
Mentored and trained new supervisors
1994 – 2003 Forklift Operator
Roadway Corporation Taylor, Michigan
Skills – Personal
Performance driven technical specialist experienced in facilitating support services with a focus on productivity improvements and organizational efficiency
Specialized in providing high-quality technical support and analytical problem solving skills
Adept at working in a deadline driven environment while maintaining high attention to detail, efficiency, and accuracy
Persistent focus on process improvement
Strong customer service orientation
Required attributes for establishing confidence and good rapport with customers and co-workers while encouraging a productive team environment
Skills – Computer
MS Word, Excel, Access, PowerPoint and AS400, TCM
Education
Northwood University Business Management
Training
GM First Line Supervision
Aerial Lift Safety
Roof Access
Fall Hazard Control
Fork Truck/TSST
Pre-task planning
Asbestos Awareness
Blood borne Pathogens Awareness
Lockout of Energy Control
CPR and First Aid Training
Overhead/Gantry Crane and Forklift Permits
Systems & Processes
OLIMPIC 101
GM Export Compliance
GM Dock Procedures
GM Shipping and Receiving procedures
GMS BPD Boards
References
Dan Crowell, retired Police Captain 313-***-****
Steven Kirk, Denso HVAC Engineer 313-***-****
Mike Mayfield, retired GM Engineer 734-***-****
Interests/Community Activities
Actively involved in the community coaching girls softball
Knights of Columbus member
Contact this candidate