Customer Service Sales
Resume:
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Kristian M Cuevas
Covina, CA US 91723
***********@*****.***
OBJECTIVE
A strong interpersonal communicator with multicultural customer relations background, experienced in providing customer support in high call volume environments along with exceptional computer aptitude and telephone etiquette. WORK EXPERIENCE
Pizza Hut, West Covina, Ca
Delivery Driver
09/2015 - 10/Present
Delivery driver
Responsible for closing duties
California Call Center One, El Monte, Ca US
Customer Service/Sales Rep
01/2015 - 11/Present
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Provided an elevated customer experience to generate a loyal clientèle.
Described product to customers and accurately explained details and care of merchandise.
Successfully acquired an average of 35 new customers per month, generating a 8% growth in revenue.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Maintained a 82 percent closing ratio
Duraeco.com, walnut, ca us
Manager OfLogistics/Administrative Customer Service Repersenative 12/2012 - 12/2014
Achieved a 92% on-time shipment rate.
Maintained a customer satisfaction rate of 100 percent.
Coordinated and managed vendor accounts and inventory
Redirected shipments en route in response to customer requests.
Coordinated with freight forwarders to expedite international shipments.
Directed 7 warehouse associates and 5 customer service representatives .
Maximized sales and revenue by completing and processing orders in a timely fashion.
Built a motivated warehouse team of 7 well-trained staff.
Improved ordering process to excel customer service EDUCATION
University Of Southern California Los Angeles, Ca US AS in Psychology, GPA: 3.7
2015 - Present
First year honors student currently studying under Dornslife program to obtain BA in psychology. Mt.San Antonio College Walnut, Ca US
AS in Psychology, GPA: 3.7
2010 - 2014
Majoring in Behavioral Psychology graduated with a A.S degree in social and behavioral sciences. Additionally studying criminology to become a intern in a Federal Government program, while maintaining a 3.7 GPA SKILLS
Fluent in both Spanish and Italian
Exceptional communication skills
Strategic sales knowledge
Will ensure a teamwork/goal oriented workplace
Program management
Shipping and receiving professional
Advanced skills in ERP and WMS distribution systems
Training development aptitude
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