Customer Service Sales

Francisco Orozco

***** ***** **** #*, *** Angeles, CA. 90034

Tel. 310-***-**** – E-Mail: ***********@*******.***

Objective: Seeking an international sales, customer and communication services, public relations or similar bilingual position where my skills and experience offer the challenge to enhance my professional growth.

Work Experience.

Static Control Components, Sanford, NC. May 2010 to December 2014 (Home Office) International Account Executive (Bilingual)

International and Domestic sales on generic products supporting the laser and ink cartridge remanufacturing industry for printers and copiers including HP, Lexmark, Xerox, Canon, Sharp, Konica Minolta Toshiba, Ricoh, etc. responsible for building and managing accounts in the Latin-American and U.S. regions preparing quotes, product information and sales, shipping arrangements, excellent customer care and satisfaction. Working independently and consistently producing results in my home office.

UniNet Imaging, Inc. Culver City, CA. 2004 to 2010

International Account Manager/Executive (Bilingual)

International specialty product inside sales throughout Latin America, the Caribbean and the United States regions. Responsible for providing excellent customer service, follow-up, customer care, account maintenance, international export arrangements, logistics, prepare quote requests and general product information on generic products for HP, Lexmark, Xerox, Canon, Sharp, Pitney Bowes, Minolta, Toshiba and Okidata Printers and Copiers. International and Domestic Travel.

Silva Law Offices, San Juan, Puerto Rico, from 2001 to 2003.

Bilingual Customer Service & Translation Services Representative: Provided assistance to clients inquiring for information on different immigration processes. Assist attorneys with creation of letters and legal documents as well as with clients and administration files. Liaison between clients and different governmental agencies, Embassies, Consulates and the United States Department of Labor. Translation of official documents to be presented before the Immigration and Naturalization Service, the Department of State and the Department of Labor. Handled incoming and outgoing calls. Research and follow-up. Excellent Customer Service.

Herbalife International of America, Inc., Inglewood, California and

Herbalife of Mexico, Guadalajara, Mexico, from 1999 to 2001.

Bilingual Distributor Relations Representative: Handled a high volume of incoming and outgoing calls. Trouble-shooting, researching, decision-making and follow-up for Spanish and English inquiries. Knowledge of Herbalife's marketing plan, handled specific product information. Proof reading of official document information. Provide excellent customer service, ability to handle pressure and stress in a fast paced environment.

Explained in detail Multi Level marketing plan, Product Usage and Product Ingredients,, Assisted and researched Distributor inquiries pertaining to their account. Traveled for business meetings and events. Assisted with tours and Distributor training.

World Vision, Inc., Federal Way, Washington.

August 1996 To November 1997

Purchasing Coordinator: Provided service to World Vision staff by tracking and monitoring the status of their requests to ensure complete delivery and customer satisfaction. Provided special assistance to priority orders. Serve as liaison for World Vision staff for all warehouse requests. Provide assistance to warehouse staff to ensure proper delivery of items without a purchase order, locate number for inadequately marked deliveries, and assist in the research of incomplete orders. Provided assistance to Accounting as required. Input stockroom and purchase orders, execute system updates, produce and distribute reports.

World Vision Inc., Federal Way, Washington.

July 1995 To August 1996

Customer Communications Representative: Answered incoming calls from potential donors, including responses created by media presentations. Initiated calls, research and respond to donor and sponsor inquiries utilizing a variety of resource materials and methods. Composed correspondence in response to unique inquiries. Translated Spanish documents and handled foreign language calls. Maintained and updated donor files. Coordinated donor and sponsor field visits, conduct tour and lobby visits.

World Vision Inc., Monrovia, California.

September 1993 To June 1995

Electronic Fund Transfers & Credit Card Department Representative: Justify national and international credit card accounts and electronic funds transfers. Liaison in communication with California and Mexico banks to assist in establishing proper accountability for receiving and disbursing funds from donors. Account research and maintenance.

World Vision Inc., Arcadia, California.

1989 to 1993

Bilingual Telecommunications Operator: Communicate with donors and callers in English and Spanish-Inbound and outbound calls. Capture data in response to multi-media programming in English and Spanish.

Education:

Rio Hondo College, City of Industry, California.

1989 to 1990

Area of Study: English as a Second Language

Universidad del Valle de Atemajac, Guadalajara, Mexico.

1985 to 1988

Area of Study: Associate's Degree on Travel & Tourism administration.

Skills

Read, write and speak English and Spanish fluently.

Excellent customer service/relations.

People Oriented and a team player

Intermediate working knowledge of Windows, MS Word, Excel, Lotus Notes, Outlook.

Type 30 to 35 w.p.m.

Microsoft office suite knowledge –basic to intermediate

Ability to learn new tasks and responsibilities quickly.

References

Available upon request

Contact this candidate