Customer Service Technical Support
Resume:
AMIT KHURANA
***, ** ***** ****** *********** ON L5B 1J9
Cell: 647-***-****
Eyetea Jobs
Richmond Hill, ON
Attention: Hiring Manager
I am forwarding my resume for the post of ‘Call Center Representative Customer Service'
While looking into the job requirements, I believe that I will be able to fully utilize all my marketing knowledge & work experience gained over the years. At the same time I will be further increasing my work knowledge by working in a new company & help in increasing the company to rise.
I am a customer Service professional with an experience in customer relationship, order processing, stock control, delivery management, product sourcing and business developer. I am a self-motivated & can adapt quickly to new environment, rapidly developing any specified knowledge to perform at peak efficiency. I am effective both as an individual & a team player with proven skills in organizing, analyzing, evaluation, planning, problem solving, & communicating effectively at all levels.
Thank you for receiving my credentials & looking forward to hear from you very soon. to discuss this position in further detail.
I am reachable either through phone or by e-mail & available for interview as per your convenience.
Sincerely
Amit Khurana
"Enclosed: Copy of Resume"
AMIT KHURANA
Suite 507, 99 Agnes Street Mississauga ON L5B 1J9 Contact: 647-***-**** Email: *************@*******.***
Objective: Decisive, action oriented and results driven customer service professional with an experience across automobiles and other industries can be effectively utilized for increasing profitability and developing a dynamic results
HIGHLIGHT OF SKILLS
Expertise in customer service across numerous client bases and companies for setting up appointment and meeting them and then finalize all agreements and payments condition.
Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks while simultaneously managing the diverse range of functions from multiple sources.
Client Oriented to meet the needs, and at the same time maintaining the required ethics and company values.
Self-driven, committed, flexible and result-oriented professional with diverse experience in managing, product sourcing, and quality related position.
Well -versed with Microsoft word, excel, power point, outlook, internet browsing
PROFESSIONAL EXPERIENCE
Organizer( Sales and Customer Service – Automobiles Part and Accessories)
KHURANA AUTOMOTIVE -INDIA August’2004 - July'2015
Instrumental in developing the clients, meeting and understanding the requirements and then subsequently offering the best possible quotes. Dealt with several Automobile Car Dealers and offering them various Auto Parts and Accessories to meet the requirements
Handled the clients with utmost care and trying to retain them with best possible services to ensure more revenue
Product sourcing and its timely execution across the market at best possible price and quality
Met with the clients and sharing with them new products available, its profitability and advantages and ended the meeting with the purchase orders
Processed orders and generation of invoices at the time of execution
Provided the customers with the updated status about the packaging and lead time
Managed the order delivery jobs successfully with the support staff
Senior Associate (Backend-Customer Support)
IGATE GLOBAL SOLUTIONS LTD.- INDIA August’2003-August’2004
Responsible for a process named "RIO (MP3 Players)" and dealt with the customers in USA and resolved their queries and issues related to the product
Accountable for customer handling and technical support of the product and if required getting it changed
Handled the issues not resolved by Junior associates and then escalated it to the Team Lead if required
Instrumental in working within the team with clearly spelt out responsibilities and duties thus ensuring speedy recovery of customer issues and problems faced
Established the service level and response time objectives while planning and managing the service-level quality using the real-time management skills
Identified the area of improvement by discussing with the concerned managers
TECHNICAL SUPPORT SPECIALIST- OPERATIONS
HUGHES SOFTWARE SYSTEMS- INDIA January’2003-August’2003
Responsible for the backend technical support of Hughes TV and settling the customer having queries related to the product.
Responsible for preparing the daily MIS and sending it to the concerned department.
Handled the customer concerns with utmost care, if required escalated it to the higher technical team to get their support to resolve the issue. .
Evaluated the reports on bi-monthly basis with the Quality team and gave the feedback for improvement.
Team Member (Back-end Support)
FIS Global Business Solutions India Pvt. Ltd.-INDIA May'2002-January'2003
Responsible for Handling the back end operations of AMEX Bank for maintaining the customer accounts related to Savings and Loan Account.
Handle the Call backs for the customer whose query were missing and get it updated.
Training Attended :
Accent Neutralization - Hero Mindmine (INDIA) 2003
Customer Service - Hero Mindmine (INDIA) 2003
Business Writing Skills - Hero Mindmine (INDIA) 2003
EDUCATIONAL CREDENTIALS :
Post Graduate Diploma in Business Management (Marketing and HR ) 2003
IMT Ghaziabad (U.P.) India )
Bachelors of Commerce (Hons.) 1999
Delhi University, Delhi India
Reference available on request
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