Customer Service Representative

Jul ****-Present

JONATHAN K. ABRAMS

Professional Summary

Accomplished and energetic customer service and interpersonal skill with a solid history of achievement in Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include making decision, work well with other able to meet dead line.

Skills

Customer and Personal

Service

English Language

Administration and

Management

Judgment and Decision

Making

Experience

Traffic Checker

New York City Transit Authority - Brooklyn, NY

Collect ridership and performance data and travel patterns on bus and subway routes. This includes counting the number of passenger going up and down stairway at subway entrances and exits; counting the number of passenger on a bus; recording the total number of passenger board a particular subway car; and taking turnstile readings. Traffic Checker posting service planner in the subway station and platform also insert timetable in bus stop on bus route fixw and repair gar box as needed. Monitor environmental and aesthetic factor throughout the system. Work outdoor in all kind of weather condition in all 5 boroughs of New York City.

1080 Herkimer Street Apt 3, Brooklyn, NY 11233

Ph: 347-***-****

***************@*****.***

Oct 2000-Jul 2001

Nov 1998-Oct 2000

Jan 1990-Nov 1998

Mar 1993-Nov 1997

Feb 1986-Dec 1989

Sale

Century 21 Department Store - New York city, NY

Perform sale floor work, such as greeting and assisting customer. processing retail and sale ticket. Open and login shipment Customer Service Analyst

Fromex Photo System - New York, NY

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Mix chemical as needed. Handle cash register opening and closing of store make deposit. Customer Service Representative Supervisor

Department of Transportation - Washington, DC

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Resolve customer complaints or answer customers' questions regarding policies and procedures.

Sale

Hect's Department Store - Fairfax, VA

Perform sale floor work such as greeting and assisting customer. handle cash register open and close of department clean and stock . Resolve customer complaints regarding sales and service. PBX Operator

Jan 1981

Hyatt Regency Bethesda - Bethesda, MD

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Operate communication systems, such as telephone,

switchboard, intercom, two-way radio, or public address. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Contact security staff members when necessary, using radio- telephones.

Relay or route written or verbal messages.

Education

High School Diploma

Bulkeley High School - Hartford, CT

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