Customer Service Sales
Resume:
Lenese Latrice Johnson
Miami, FL 33054
acsegs@r.postjobfree.com
Objective:
Seeking a flexible entry-level full-time position. To further my Strengths and skills in order to attain growth within a suitable corporate environment.
Skills:
Microsoft Word
PowerPoint
Excel
Access
Internet
Strong written and oral communication skills
Accurate, efficient, and detail-oriented
Enthusiastic telephone manner
Great phone communication
Typing speed is 30 words per minutes
Education:
Medical Insurance Billing & Coding
National School of Technology - Miami, FL
2005 to 2006
Medical Assistant
Homestead Job Corp
Homestead, FL
2003 to 2004
Experience:
Security Guard
Las Olas Center
Admiral Security Services
March 2015- Present
- Serve as a general security presence and visible deterrent to crime and rule infractions.
- Detect suspicious activities
- Watch for criminal acts or rule infractions at or near given post which may be a threat to the facility, clients or employees at the site.
- Report all incidents, accidents or medical emergencies to the appropriate person.
- Provide access control to facilities.
- Perform safety and equipment inspections.
Security Guard
Oceana Key Biscayne Condo
Kent Security
September 2014- February 2015
- The gatehouse officer’s primary function is to maintain access control
To the property while providing best in class customer service.
- Officers will screen visitors, contractors, vendors, employees, real
Estate agents, service providers, or anyone seeking admittance, to
Determine if access to the property is welcome and/or appropriate.
- Sit at desk in lobby and watch cameras to make sure nothing goes on
Around the condo and make a daily activity of everything that occurs.
Security Guard
Port Of Miami
American Guard
Miami, FL
February 2014- September 2014
- Help guests navigate through our busy cruise terminal by proficiently
Monitoring the flow of guest traffic
- Confidently and effectively communicate with guests as you answer
Questions and disseminate and distribute important cruise information.
- Watches for and reports irregularities, such as security breaches,
Facility and safety hazards, and emergency situations; contacts
Emergency responders, such as police, fire, and/or ambulance personnel
As required.
- Meeting and greeting visitors to the site in a polite and customer
Focused manner
Security Guard
Accurate Event Group Security
Hollywood, FL
January 2014- Present
* Monitor and authorize entrance and departure of employees, visitors,
And other persons to guard against theft and maintain security of
Premises.
• Meeting and greeting visitors to the site in a polite and customer
Focused manner
• Produce accurate and comprehensive incident reports
Security Guard
Universal Protection Services - Davie, FL
August 2013- January 2014
* Patrol industrial and commercial premises to prevent and detect signs
Of intrusion and ensure security of doors, windows, and gates.
* Answer alarms and investigate disturbances.
* Monitor and authorize entrance and departure of employees, visitors,
And other persons to guard against theft and maintain security of
Premises.
* Write reports of daily activities and irregularities, such as equipment
Or property damage, theft, presence of unauthorized persons, or unusual
Occurrences.
* Call police or fire departments in cases of emergency, such as fire or
Presence of unauthorized persons.
* Circulate among visitors, patrons, and employees to preserve order and
Protect property.
City To City Security
Grove Garden Condos
Coconut Grove, FL
June 2012- January 2014
-Patrol industrial and commercial premises to prevent and detect signs of
Intrusion and ensure security of doors, windows, and gates.
-Answer alarms and investigate disturbances.
- Monitor and authorize entrance and departure of employees, visitors,
And other persons to guard against theft and maintain security of
Premises.
- Write reports of daily activities and irregularities, such as equipment
Or property damage, theft, presence of unauthorized persons, or unusual
Occurrences.
- Call police or fire departments in cases of emergency, such as fire or
Presence of unauthorized persons.
- Circulate among visitors, patrons, and employees to preserve order and
Protect pro
- Answer telephone calls to take messages, answer questions, and provide
Information during non-business hours or when switchboard is closed.
- Warn persons of rule infractions or violations, and apprehend or evict
Violators from premises, using force when necessary.
- Operate detecting devices to screen individuals and prevent passage of
Prohibited articles into restricted areas.
Guest Agent Logistic
Carnival Cruise Line
Miami-Dade County, FL
July 2012 to March 2013
* Help guests navigate through our busy cruise terminal by proficiently
Monitoring the flow of guest traffic.
* Use a high level of attention to detail while examining our guest’s
Cruise and travel documentation.
* Utilize your PC skills as you accurately and efficiently register
Guests by inputting cruise, travel, and payment information into our
Unique computer system.
* Confidently and effectively communicate with guests as you answer
Questions and disseminate and distribute important cruise information.
* Work cohesively alongside co-workers who share your enthusiasm for
Creating a hospitable and vibrant atmosphere for our guests.
Security Guard Officer
Star Guard Security - Miami, FL
July 2012 to February 2013
Patrol assigned area on foot or in motor vehicle, as assigned, to
Ensure personal, building, and equipment security.
Performs miscellaneous job-related duties as assigned.
Remains alert for the presence of unauthorized persons and/or security
Code violators and notify police as required.
Informs and warns violators of rule infractions, such as loitering,
Smoking or carrying forbidden articles.
Watches for and reports irregularities, such as security breaches,
Facility and safety hazards, and emergency situations; contacts emergency
Responders, such as police, fire, and/or ambulance personnel as
Required.
Sales Associate
Macy's - Miami, FL
June 2011 to August 2011
- Folding Clothes
- Keep the Sales Floor Organized
- Answer Customer Questions
- When not on the floor I am at the register and I ring up customers and
Sign people up with a Macy's card if they don't already have one
- Team sales associates determine a sales goal and then distribute
Assignments to the team
- Team sales associates monitor department and sales floors while
Assisting customers as they enter the store
Customer Services
Days Inn Miami Beach/Oceanside - Miami Beach, FL
November 2009 to September 2010
-Responsible for hotel reservations, ground transportation arrangements
Such as car rentals, limo services, catering, etc.
- Resolves customer requests, questions and complaints frequently
Requiring analysis of situations to determine best use of resources.
- Serves as liaison between the customer and various departments.
- Solicits sales of new or additional services.
- Operates office equipment inclusive of air to ground radio, computers
And terminals as necessary.
- Provides pricing and delivery information, processes orders, and
Prepares cash reports.
- Sets up new accounts, maintains records, prepares reports and performs
Work processing assignments and related clerical duties.
- Knowledgeable of customer service inclusive of hotel reservations,
Ground transportation, information on local attractions and activities,
And other information that provides valuable service to our customers.
Custodian
M and M Food Mart - Miami, FL
September 2007 to October 2008
• Housekeeping services in the facility
• Clean and sanitize restrooms/bathrooms using established practices and
Procedure. Clean, dust, wipe; sweep, mop, or vacuum floors; empty/clean
Wastebaskets and trash containers;
• Strip, clean, buff and apply floor sealer and floor finish to hard
Surface floors, vacuum and shampoo carpets.
• Follow instructions regarding the use of chemicals and supplies.
• Lock and unlock assigned buildings: secure building when facilities are
Not in use checking for unlocked doors and windows, report any
Unauthorized occupants, turn off lights
Cashier
Wal-Mart - Miami, FL
May 2008 to August 2008
-Enters purchases into cash register to calculate total purchase price.
-Accepts cash, checks, or bankcards for payment; Completes check and
Bankcard transactions according to established procedure.
-Counts money, gives change and issues receipt for funds received.
-Calculates discounts or references; requests customer identification for
Certain discounts and receipts as required.
-Maintains sufficient amounts of change in cash drawer.
-Balances cash drawer and receipts; documents discrepancies...
-Trains new cashiers.
-Assists customers in locating specific items.
-Keeps register area neat and stocked with necessary supplies.
-Assists in other areas of store, such as clean-up, shelf-stocking, or
Keeping merchandise displayed in an orderly manner.
Office Clerk
Miami Jewish Home & Hospital - Miami, FL
April 2007 to February 2008
-Filing Papers
-Pulling Records
-Stamping Papers
-Sorting Out Mail
-Copies
-Scanning Documents
Front Desk Clerk
Dr Young Doctors Offices
Miami, FL
January 2005 to May 2007
- Greets Incoming Patients
- Directing Them in Person or By Phone to the Proper Areas
- When greeting in person, the front desk staff will give a precursory Assessment of incoming patients
- If patients are bleeding or exuding other bodily fluids, they may lead them to a private area to await more detailed assessments.
- Greet professionals such as pharmaceutical representatives or Consulting doctors.
Reference: Available Upon Request
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