Customer Service Home Health
Resume:
Felicia Edwards
**** ****** ** ********, ** *****
****************@*****.***
Objective: To secure a challenging position within a progressive organization.Where my skills will be utilized in the continuous achievement of the
Organization, and my experience as a professional will be enriched.
4/2012 -Current - Swift Transportation Dallas, TX
Customer Service Professional
Create and schedule vendor pick up for delivery for dedicated drivers. Answer phones about load inquiries, email.
03/06/2012-4/2012 - Luxottica Dallas, Tx
Customer Service Professional, job includes but not limited to answer incoming calls from franchisee- create Lab orders according to Rx. status orders, problem solving
12/07/2007-01/10/2011- PepsiCo Plano, Tx
Customer Service Specialist
Tier I Call Center, answer incoming calls and provide technical support for beverage fountain systems. Create and dispatch service calls. Provide coaching and guidance for new hires, create and communicate with master data to update accounts, serve as liaison between bottler and equipment analyst, etc.SAP
08/08/2005-09/2007 International Wine Accessories
Customer Service-Order Processor Admin
Process orders, handling all customer issues, complaints, etc.
12/2004 - 1/2005 Medco Irving, Texas
Industry: Administrative and Support Services
Customer Service
Answer incoming calls,Duties include but not limited to, refill Rx, give members benefit information about the perscription drug plan.
10/2003 - 11/2004 Alliance Data Dallas,Tx
Resolutions Specialist
Call center:Duties includes but not limited to: Answer inbound call from agents when customer request sup., answer help desk question, handle billing disputes, PUCT complaints, customer complaints, etc.
8/2001 - 4/2003 Titan Systems Dallas,Tx
Interviewer/collector
Contract company for US Dept of Labor: duties includes but not limited to making outbound calls to current companies enrolled in the CES program, collect employmn=ent data monthly, enroll new companies in program, update Unemployment Insurance information, Utilize search tools to find companies that went Out of Business, etc.
10/2000 - 6/2001 Optel Communications Dallas,Tx
Customer Service Rep
Call center: answer incoming calls, billing questing, take payments, trouble shoot, sale and add premium service packages, etc.
9/1997 - 6/2000 Tri-City Hospital Dallas,Tx
Unit Secretary-ER
Answer phones, order entry, labs, radiology, admit/discharge patients in ER, make sure supplies we kept up, cleaned ER as necessay for new patients,etc.
2/1997 - 12/1997 VIP Home Health Dallas,Tx
Home Health Aide
Go to clients home and assist with activites of daily living: take bath, cook, clean, take vitals and reported to RN any changes in clients status.
3/1996 - 3/1997 AT &T Dallas,Tx
Customer Service Rep
Call center:answer incoming calls, handle billing questions, sale long distance plans,etc.
EDUCATION: Eastfield Community College US-Tx-Mesquite
Some College Coursework Completed
Social Work Study
1/1997 Shalom Training US-Tx-Dallas
Certification
Reieved training for HHA/CNA certification.
CPR certification
6/1987 H G Spruce High School 3.0 GPA US-Tx-Dallas
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