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Human Resources Customer Service

Location:
Texas
Posted:
November 10, 2015

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Resume:

Tiffany S. Edwards, M.B.A.

Dallas, TX *****

972-***-**** (H) 989-***-**** (C) acseg3@r.postjobfree.com

SUMMARY OF SKILLS

Professional experience in Human Resources, Training, Organizational & Learning Development, Instruction, and Customer Service. Developed curriculum and training for employees and students. 10+ years progressive work experience in Human Resources and Training, to include 6+ years in Federal Government, 4+ years in Retail sales, and 3 Years as a dedicated Instructor. Experience managing and leading others as well as a vast knowledge of Human Resource laws and regulations, Organizational Development, Financial Analysis, and Program/Project Management.

QUALIFICATION SKILLS

Organizational Development

Learning & Development

Program Management

Education Management

Training & Coaching

Customer Relations

Effective Communicator

Certified Business Instructor

Human Resources

Strategic Thinker

Compensation & Benefits

EDUCATION & CERTIFICATIONS

PHR (expected May 2016)

Doctor of Business Administration Human Resources Management (Expected 2016)

Dissertation topic: Trait Leadership & Employee Turnover: Texas Hospital Nurses

Masters of Business Administration

Bachelors of Science Business Administration/Human Resources Management (Cum Laude)

Associate in Applied Science Human Resource Management

Occupational Safety and Health Administration Certification (Lifetime)

6-12 Business Education Teacher Certification/Texas (Expires 2020)

PROFESSIONAL EXPERIENCE

Adjunct Faculty (Business), August 2015-Present

Alamo Colleges, San Antonio, TX

Dual Credit Instructor at St. Phillips College

Human Resources, Business, and Finance Teacher, August 2013-Present

Judson ISD, San Antonio, TX

Develops business curriculum to educate students on economics, resume writing, business careers, accounting, technology, and entrepreneurship.

Maintains classroom management and develops policies and procedures.

Maintains working relationships with the business market to create relationships between students and potential future employers.

Works with employers to coordinate Advisory Committee meetings.

Prepares students for college with Advanced Placement credits in the business arena.

Currently mentors Business Professionals of America for Texas State Competitions.

Human Resources/Training Manager, December 2010-August 2013

US Air Force, Ft. Sam Houston, TX

Led a team of 10 in training of all HR functions for the organization.

Recouped over 1 Million dollars in back-pay for service members.

Dealt with C-Level Executive Management to train on standard office practices.

Developed new process and improved workflow efficiency by 40%.

Determined, prepared, processed, reviewed and followed up on a wide variety of pay entitlement actions that require carrying out numerous different and unrelated procedures and correcting irregularities.

Independently updated, inquires, processed actions through personnel data systems, distributes work to employees, and coordinates and monitors training and virtual record filing.

Performed a wide variety of both procedural and substantive clerical work supporting one or more personnel programs, operations, or functions to provide office automation support using multiple office automation software with varied functions to produce a wide range of documents.

Maintained and updated performance reviews and ensures appropriate pay grade alignment.

Managed compensation and employee processing for new recruits.

Knowledge of benefit plans and administrative practices.

Demonstrated knowledge of FMLA, ERISA, HIPAA, COBRA, and IRS requirements.

Used strong attention to detail and ability to meet deadlines in a timely manner with ability to multi-task and establish priorities.

Recruiter, June 2010-August 2011 (part time)

Staffing Force, Virtual Subcontractor

Used strong attention to detail and ability to meet deadlines in a timely manner with ability to multi-task and establish priorities.

Actively searched for and sourced qualified candidates based on specific company needs and contracting opportunities.

Drafted and posted all job-opening announcements.

Received all resumes and applications and recommended viable candidates to the hiring manager.

Conducted initial candidate screening and background checks.

Coordinated interviews to ensure they were conducted and documented properly.

Knowledge of Taleo, SmartSearch, and Boolean.

Human Resources/Training Specialist, August 2010-November 2010 (Short term Contract)

SpecPro, Brooks City Base, TX

Processed official personnel actions to include civilian award packages, managed unit manpower program, and converted employee position descriptions.

Understanding of Taleo, Smart Search, Catsone and Bullhorn Applicant Tracking Services.

Solely Responsible for various employment actions to include: offer letters and employment contracts, performance assessments, creating job descriptions, collecting/updating in/out-processing documents, and exempt/non-exempt classification.

Determined necessary documentation to support personnel transactions and ensured all supporting documentation was accurate for accessions, transfers, resignations, etc.

Maintained and updated job descriptions.

Human Resources Generalist, December 2006-August 2010

US Air Force, 215 Heritage Dr., Scott AFB, IL 62225

Advised and briefed employees on personnel issues, programs, and provisions in addition to advising on continually changing legal and regulatory requirements pertaining to HR matters.

Created, maintained, and audited personnel records and prepared and processed relocation and separation actions coordinating directly with Headquarters Air Force Personnel Command (HQ AFPC) on all assignment actions.

Researched and troubleshot both pay and leave problems with active duty Air Force members.

Planned work to be performed based on priority, difficulty, and capabilities of employees while providing employees with assistance in performing duties necessary to meet deadlines and monitoring and evaluating performance.

Compared basic records with source documents, transaction registers, and management products to ensure accuracy of document processing for customers.



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