Arabic Linguist

Hydar Magsoocy

**** ******** **** *****: (***) 794 - 8177

Billings, MT 59102 Email: *****.********@*****.***

Able to relocate immediately to / 5716 Clapham Rd Alexandria, VA.22315

Arabic Linguist & Translator

Highly skilled and educated Arabic linguist and translator. With extensive experience in translating documents and conversation at the highest levels for the US Military, Iraqi government. Was an interpreter for KBR and vendors at Baghdad airport. Current U.S. citizen, have worked in the US since 2010. Can relocate worldwide able to pass Security Clearance and Interagency Language Roundtable requirements.

(passed a Language Proficiency Test certified by ALTA Language Services), (English Grammar Test 86, English-Arabic Translation Test –ILR 3+, Arabic – English Translation Test ILR3).

Areas of Expertise

English & Arabic Fluency

Oral & Written Translations

Documentation & Reports

Administrative Operations

Iraqi, Gulf Region Dialects

Egyptian, Levantine Dialects

Military Document Translation

MoD contracts

Information Confidentiality

Quality Assurance

Standard Arabic

Colloquial Arabic

Arabic Linguist Experience

U.S. Military, Baghdad, Iraq - Supported U.S. military operations in Iraq by working with and translating for high-ranking U.S. officers and directors from the U.S. Department of Defense. Performed duties under Ministry of Defense (MoD) Advisory Team, within Directorate of Defense Affairs, within Multi-National Security Transition Command - Iraq.

Conducted weekly training presentations to large diverse groups

Provided nine months of direct support to military and civilian advisors in communications with Iraqi MoD General Director of Programs and Budget Directorate, and General Director of Central Auditing Directorate, as well as staff for both directorates

Directly supported American advisors for MoD General Directorate of Armament and Supply, Ground Forces Dept. with the Air Force and Navy Dept. for nine months

Coordinated over 60 special MoD contract projects between the Iraqi Ministry of Defense and the Coalition Team

Translated approximately 300 general purpose and sensitive Iraqi and U.S. military documents and briefs over a twenty-month period

Interpreted roughly 500 formal conversations in small-to-large scale meetings at the Iraqi Ministry of Defense

Prepared written translations for approximately 50 military equipment Letters of Request and Letters of Offer and Acceptance for the Iraqi Foreign Military Sales program

Translated the "2008 Iraqi Gazette" (Iraqi constitution amendments regarding salaries and public service acts and sections) for two issue dates

Interpreter Experience

KBR and local Iraqi vendors/contractors, Baghdad Air Port, Iraq - Intermittent work throughout college.

Followed ethical codes that protected the confidentiality of information while translating Bill of Purchases and contracts.

Translated messages simultaneously or consecutively, maintaining message content, context, and style as much as possible.

Proofread, edited, and revised translated materials.

Performed duties as a coordinator and interpreter for Iraqi vendors/contractors who provided supplies and construction projects for KBR.

Call Agent with QA and Iraq Experience

Zain Telecommunication and Mobile Services Company, Baghdad, Iraq

Developed call monitoring forms and standard operating procedures for quality assurance agents, consistently raising individual performance of operators and the overall service level of call center.

Supervised the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.

Reviewed records and reports to verify details, monitor work activities, and evaluate performance.

As a top call center agent for one year, efficiently and professionally handled inbound and outbound calls, satisfying customer complaints and queries, as well as successfully troubleshooting customer problems and providing required information.

Described company services to persuade potential customers to purchase a product or service.

Kept records of calls placed and charges incurred by customers.

Adjusted sales scripts to better target the needs and interests of specific individuals.

Verizon Wireless, Billings, Montana

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Work History

Verizon Wireless, Solution Specialist, Billings, MT 2011 – Present

The Home Depot, Special Services Desk Specialist, Lincoln, NE- Billings, MT 2010 – 2011

U.S. Military, Arabic Linguist, Baghdad, Iraq 2008 – 2009

Zain Telecommunication, Quality Assurance Specialist, Baghdad, Iraq 2007 – 2009

Zain Telecommunication, Inbound/Outbound Call Center Agent, Baghdad, Iraq 2006 – 2007

KBR and local Iraqi vendors/contractors, Interpreter, Baghdad air port, iraq 2004 – 2005

Education & Training

B.S, Literature & English Language, Alturath University College, Baghdad, Iraq Ranked 3rd academically 2006

Arabic Dialects: Iraqi, Gulf Region, Egyptian, and Levantine (standard and colloquial Arabic)

Awards & Distinctions

Top call center agent for one year Zain Telecommunication

ALTA Language Proficiency Test

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