Customer Service Sales
Resume:
Teshia Henry
Kingston, Ontario, K7M 8L8
***********@*****.***
OBJECTIVE
Full time employment utilizing the technical training I received as a Veterinarian Assistant as well as my experience as an office administrator.
WORK EXPERIENCE
Bossy Paws Kingston, Ontario
Owner- Online Pet Supply Store June 2014 – present
Operate, maintain, make changes, and install software to a Wordpress (PHP, HTML) website.
Process online orders when received, forward pro-forma to vendor for drop-shipping arrangement.
Approach wholesalers/vendors in order to secure the lowest pricing available, in combination with the newest and most reputable brands on the market.
Arrange drop-shipping and wholesalers accounts and terms or agreements.
Generate new business through prospecting activities (over the telephone and in person).
Develop and maintain relations with centers of influence and clients.
Seizing opportunities to grow group leads and referral programs.
Actively participating in relevant business trade fairs and community events.
Promoting new products and new solutions to clients.
Responsible for developing and maintaining business relations through direct consumer sales.
Perform administrative tasks, such as maintaining records, inventories as well as client information.
Develop marketing strategies to compete with other individuals or companies who sell online pet products.
Attend meetings, seminars and programs to learn about new products.
Team Solutions Kingston, Ontario
Office Administrator Dec 2011 – Dec2014
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Prepare and review operational reports and schedules to ensure accuracy and efficiency. Plan, administer and control budgets for contracts, equipment and supplies.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports.
Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Keep track of leave time, such as vacation, personal, and sick leave, for employees.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Paul Davis Systems Kingston, Ontario
Carpenter Hand Sep 2011 – Dec 2011
Position and hold timbers, lumber, or paneling in place for fastening or cutting.
Select tools, equipment, aor materials from storage and transport items to work site.
Clean work areas, machines, or equipment, to maintain a clean and safe job site.
Smooth or sand surfaces to remove ridges, tool marks, glue, or caulking.
Cut tile or linoleum to fit and spread adhesives on flooring for installation.
6 Week work placement Are You A Dirty Dog
April 2010
Grooming Animals
Bathing
Nail trimming
La Vie en Rose Boutique Kingston, Ontario
Sales Associate Sep 2010 – Sep 2011
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Exchange merchandise for customers and accept returns.
James Brett Coiffure and Aesthetics Kingston
Stylist Assistant Jun 2008 – Sep 2010
Keep work stations clean and sanitize tools such as scissors and combs.
Schedule client appointments.
Update and maintain customer information records, such as beauty services provided.
Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
Operate cash registers to receive payments from patrons.
Demonstrate and sell hair care products and cosmetics.
Massage and treat scalp for hygienic and remedial purposes, using hands, fingers, or vibrating equipment.
EDUCATION
ST LAWRENCE COLLEGE Kingston, Ontario
Veterinarian Assistant, Apr 2010
ADDITIONAL SKILLS
Customer Service Orientation
Word Processing
Document Management
Calendar & Docketing Management
Time Management
Office Organization
Problem Solving
Communication
Active Listening
HTML and PHP manipulation
Wordpress
Strong Marketing Materials Skill Set (ie posters, cards, etc)
Strong Personality - High Energy, Persistent, Honest
Good Team Player
Self-Motivated
Judgment and Decision Making
VOLUNTEER WORK
Kingston Humane Society
Canadian Blood Services
Wilton Women's Institute
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