Customer Service Representative

ASHLEY S SINGLETERRY

**** ****** **** **

HOUSTON, TX 77088

******************@*****.***

cell 281-***-****

home 281-***-****

Career Objective

Seeking long term employment in an organization where I can grow professionally and further enhance my skills,

knowledge and experience to face and overcome the challenges of today's changing work environment.

Work History

●United Healthcare, Sugarland,Texas (call center)

Member advocate/community and state medicaid for : NYC, NJ, and TN June 23,2014- july 17 2015

Helping members get access to the care that they need and deserve, showing compassion, building a personal rapport with our members, while making sure that all HIPAA guidelines are followed.

services performed daily are : Primary care physician changes and searches, giving statuses of prior authorizations for medical, dental, and pharmacy. filing appeals and grievances, handling balance billing issues, and COB updates. I also make doctors appointments for members, Verify eligibility, and answer benefit questions i.e. coverage info.

• Iqor, Houston, Texas (call center)

Customer service Representative Aug 08, 2013-June 20,2014

taking inbound calls for the At&t campaign. providing answers to various questions about products and services,

billing inquiries, processing payments. providing EXCELLENT customer service, sales.

• Mcdonald's, Houston, Texas

manager Jan 04, 2013 - Jul 10, 2013

supervising a group of employees, giving breaks and lunches, counting the safe daily, closing and opening the store.

providing customer service

• Comcast, Houston, Texas (call center)

Customer Service Agent Dec 17, 2007 - Feb 13, 2010

Answered a high volume of phone calls daily in a call center environment. Provided billing information to customers.

Resolved customer issues. Marketed products. Data entered information into the computer system.

• LTD Collections, Houston, Texas (call center)

Collector Aug 08, 2007 - Nov 29, 2007

Arranged for debt repayment of past due accounts. Located and notified customers of delinquent accounts by mail or

telephone. Answered a high volume of phone calls. Transferred callers to account representatives.

• Interactive Response Technologies, Houston, Texas (call center)

Customer Service Agent May 01, 2007 - Jul 01, 2007

Answered billing questions about residential telephone services. Marketed and sold affiliate products such as

Cingular wireless, AT&T Dish Network, and Yahoo high speed Internet). Provided excellent customer service.

• EZ Money Loan Services, Houston, Texas

Customer Service Agent Jul 24, 2005 - May 05, 2007

Processed loan applications, verified employment and bank information. Contacted customers and provided

information regarding their finance charges. Data entered customer information into the computer system. Processed

customer payments. Balanced cash drawer. Opened and closed store and printed daily reports.

• Walgreens, Houston, Texas

Cashier Dec 01, 2005 - Jul 01, 2006

Operated a cash register. Processed debit, credit, and cash transactions. Assisted customers with merchandise

selection and purchase. Stocked merchandise.

• Walmart, Houston, Texas

Cashier Oct 01, 2003 - May 01, 2004

Processed debit, credit, and cash transactions. Stocked merchandise. Assisted customers with merchandise

selection and purchase.

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