Customer Service Manager

Pamela S. Carrillo

***** *** ***** **. ****

Rancho Mirage, CA 92270

909-***-****

OBJECTIVE

A challenging position which utilizes my skills and knowledge in a Retail/Service Center Environment. To provide “hands on” customer satisfaction, and be a team player in an environment that is service oriented.

EMPLOYMENT

Retail Women’s Clothing 3/1/14 – 8/30/15

Owner Good Gauze of Palm Springs

Buyer/Cool Comfortable Cotton Clothing

Sold merchandise

Priced merchandise, steamed clothes, worked cash register

Customer satisfaction with individual attention

Customer Service Manager 10/1/00 – 3/05

St. Joseph Heritage Healthcare

Weekly monitoring of incoming calls

Individual employee monitoring of data entry/production

Team player during high levels of incoming calls

Facilitate training to ensure consistency with employee position

EDUCATION

Health Care Management 1990

University of LaVerne

Bachelor of Science Degree

SKILLS

Strongly committed, visionary, team player which increases efficiency and productivity

Issue resolution that is innovative, responsible, and consistent

Time management and self-motivated

Issue resolution that is innovative, responsible, and consistent

Bottom line oriented while maintaining excellent coworker and customer satisfaction

References upon request

Contact this candidate