Staff Training

Summary of Qualifications:

Over ** years of project management experience

Proven leader at various organizational levels in multi-faceted environments

Self-starter and well organized

Supervised and supported teams of various sizes

Excellent oral and written communication skills

Readily able to present material to varied audiences using different mediums from both my professional and extensive volunteer work with grassroots fledgling groups all the way to large corporate organizations. “Tech talk” does not work with all audiences so I deliver group appropriate messaging at all times

Experience:

VP of Operations Generation Electronics May 2015-Oct 2015

Created, designed, and implemented, the company standard project plan for future sales and project based work

Designed internal policies and developed standards

Rebranded the company image

Managed sales of IT services and products to new and existing clients

Created sales template for sales offering as well as business documentation and associated processes for internal staff use

Provided guidance and mentorship to IT support team

Worked with external clients to ensure the best solution was put forward for their IT concerns

Joined Business Network International (BNI) and represented the company at networking events

Senior Systems Administrator Canada Diagnostics Centres April 2013- May 2015

Technical lead support for six Edmonton branches and secondary support for 17 Calgary branches; responsible for 140 employees for technical needs

Found solutions for complex issues that affected more than one branch by determining if it was a process, equipment, procedure or if staff required training

With the amalgamation of two companies, I provided business technical support on process changes

Trained staff on business process efficiencies I identified through observing both businesses

Worked with vendor on VOIP install for six Edmonton Branches

Created new server rooms, including relocating server rooms that were improperly located in buildings, while working on budget and strict timeline with contractors

Deployed all new servers, all new network lines and phone lines in all six locations in Edmonton

Worked with Alberta Health Services to ensure information flow was meeting established standards

Worked with all levels of users from Physicians to Administrative staff

Technical Analyst University of Alberta May 2012 –Jan 2013

Hired as independent contractor for my expertise in project management, strategic planning, and my IT technical expertise. Successful completion of this project required that I use all of these skills as the U of A was moving from departmental level IT support to a centralized IT helpdesk

Provided support and guidance to several internal department stakeholders while transitioning many help desks to one helpdesk

Worked to integrate multiple business groups that formerly had their own IT departments in to one centralized helpdesk

Coordinated our internal helpdesk and management on deadlines and integration projects

Created business documentation to train helpdesk staff as departments were migrated the centralized helpdesk

Facilitated regular sessions between the various project management and business analysts teams

Responsible for meeting with stakeholders to elicit, analyze, communicate and validate IT requirements

Provide guidance and mentor ship to IT support team on the centralized helpdesk

Worked in OTRS using ITIL process

Support Analyst ReidBuilt Homes Nov 2010 – May 2012

Google Apps this was the office software when I started however no staff had been trained. I self-trained on Google Apps then took the initiative to coordinate and facilitate staff training by holding group and individual training sessions to ensure staff were able to effectively use this software.

Developed a standard machine for internal users and remote users, for example amount of RAM, video card, etc

Provided remote technical computer support

Conducted a needs assessment, then completed a software upgrade of primary internal software to be used by staff daily

Completed a Microsoft Software and compliance audit

Assessed assets and completed a network layout

Upgraded Servers from server 2000/2003 to Server 2008 and upgraded software on site as required

Created and implemented policies as required, such as user set up, hardware deployment, and software use to ensure user compliance with company standards and policies

Worked with external software vendors to ensure data loss was not an issue as upgrades were performed

Replaced hardware for all level of users company-wide

Technical Analyst Alberta Utilities Commission (AUC) Jan 2009 – Oct 2010

Worked with the Project Management team to test internal custom built software for quality control before implementing use

Addressed external client concerns and assisted with submitting online applications

Created software training documentation for external use and for internal staff training use

Provided Tier II support for the Edmonton office

Designed, implemented and configured of new network lines for the new server room

Researched and suggested large technical site wide hardware purchases such as PC lifecycle replacement

Procurement Services Municipal Affairs & housing/Service Alberta Feb 2007 – Oct 2008

Worked within a complex team, achieved all deadlines given

Tracked, purchased and inventoried requested hardware and software

Provided quotes as requested to staff within the Ministries

Researched and recommended hardware and software

Provided procurement related information to staff

Worked with a variety of approved vendors to ensure product was received within timelines

Worked within Remedy/ ITSM 6.3 and 7 to update tickets and assets daily

Systems Administration Timberline Inventory Forest Consultants Dec 2005- Feb 2007

Main contact for desktop support for all end users issues, Canada wide - 11 branch offices across Canada; 250 staff

Researched and implemented technical site wide hardware and software purchases; renewal of antivirus and antispam software, MyPurView,Office2007

Created a network of vendors, in order to suite the technical needs of the business

Implemented and purchased company-wide PC life cycle

Learned and troubleshot in a digital softcopy environment, dealing with hardware and software issues (this is digital imaging on dual screen with specialty custom software in 3D, editing pictures of the earth)

Worked in a Linux, Solaris, Microsoft Server/desktop operating system mixed base

Technical Support Specialist, DCSE Dell Inc. Edmonton Nov 2004- Nov 2005

Subject Matter Expert in Communication (SME) as well as SME in XP Media Center Edition & SME in XPS HARDWARE

SME in Communication in less than 6 months; being the 1st SME for Dell Inc, Edmonton

Coached other team members throughout the call centre on policies and procedures

Worked within my team to ensure the best practices were being utilized

Created and presented a Power Point presentation for my team on “Opening a Successful Call” that affected Customer Experience (CE) stats upward on my team for more than a month after

Co-Facilitated delivery of “Dell CE Culture Be the Reason” where groups of 10 were trained

Developed handouts and presentation for XP Media Center Edition training for Edmonton Core Team

Exceled in my Level II technical responsibilities

Worked efficiently and effectively with clients to troubleshoot and solve issues as well as set up dispatches

Represented my team as part of the official opening event “Face of Dell” January 18, 2005

First on my team to get a customer compliment (BRAVO, Dec. 21, 2004)

Owner and Operator JUST Computer Services 2001-Present

I offer technical solutions for anyone with one computer up to a large company with 10 servers, the equipment, and the staff who would also require support. Sometimes that may mean I hire people or help companies transform their environments, other times I am simply hired to do maintenance of existing infrastructures. The work I am called upon to do is varied and this excites me to have different options and opportunities.

Volunteer Experience:

President

Edmonton Dragon Boat Festival Association (EDBFA) March 2014- Current

I undertook hiring paid staff, coordinating volunteers, and managing contract vendors. We currently have seven Board members, three paid staff, and many contractors. The practice season starts when the water breaks; this is in order to run a practice grid for 2000 paddlers annually. The EDBFA runs one of Edmonton's only water festivals that 1200 paddlers, their families, and friends take in. This festival is held rain or shine! It’s always the 3rd weekend of August. We will be celebrating our 20th year in 2016! I am active with the City of Edmonton on this front and all subcommittees the EDBFA Board has. I have also helped to redevelop the website to its current state and have moved the organization from a paper based to an electronic one.

Director of Paddler Relations

Edmonton Dragon Boat Festival Association (EDBFA) Feb 2013 - March 2014

I hired and managed one of our staff members and worked to ensure paddlers concerns were heard by the Board of Directors.

Director at Large

Holland Gardens Condominium Board of Directors Sept 2012 - Sept 2014

I sat on this board at this time to provide the voice of the community. The board had recently changed all but one director. Even the company that was hired to do the day to operations changed.

President

Holland Gardens Condominium Board of Directors May 2010-Sept 2012

This was a brand new building that required a board. It was here I learned to love volunteering.

Network Administrator

SAIF Society (Stop Abuse in Families) July 2004–Dec, 2004

●Educated organization members on basic to complex computing issues

●Set up workstations, trained users on operating system and office program (ranging from 95 to XP)

●Cleaned entire existing network before cabling became unstable and needed replacement, then replaced all network wires for network. Designed and deployed new network, including laying network cables, set up, maintained clean secure network connections for entire organization

Technical Skill Set:

Operating Systems installing & configuring of:

Solaris, RedHat Fedora Core 5, Windows XP Pro & Home & Media Editions, Windows 2000 Pro & Server, Windows 98SE, Windows 95, DOS 3.11, Linux Red Hat 7.0, ISA Server, Exchange Server, Linux Fedora Core 4, Windows 7, Windows 7 64 bit, Windows 8, Windows 8 64 bit, Sever 2008 R2, Server 2008 R2 64 bit, Server 2012, Server 2012 R2.

Knowledgeable in:

Word Perfect 6.1, Microsoft Word, Lotus 123, Excel, Office 2007,Woodstock & Stanley, Vexcel Diap software, MircoStation, PurView, SASS, Filezilla, VPN clients, Ultra VNC, Sonic, Bacula, MyPurView, ESRI products such as ARC gis, ARC View, Dell Inc. support based programs, Office programs 98-2010, Access, Power Point, Word, Outlook, Outlook Express, MS project, Quattro Pro, Corel, Netscape Communicator, Gmail (including business use with apps support), Trend Micro Business & Personal use, Norton, McAfee Personal and Enterprise with EPO versions, AVG, Trend PC chillin, Ad-Aware, E-trust, Spybot Search & Destroy, Mozilla/Firefox, Chrome, IE, SKYPE, MSN IM, Wiki Technology, SharePoint Portal Services, Navision, VMware Infrastructure client ESX 3.5, Homefront Building Construction Software, Timberline Accounting software, Punchlist, AutoCad Lite 2011-2000, OTRS, Norton Antivirus, Medical Systems such as inteleRIS, PACs, Synapse, VEEAM, VMWARE, QuickBooks, Commit, Basecamp, Wordpress, Basecamp

Education and Training:

TruMethods – World class MSP training May – October 2015

IT Management Certification Program University of Alberta Jan 2014 - Current

1. Business and Systems Analysis - Completed

2. Intro to Management - Completed

Microsoft Server 2008 March 2010

Microsoft Windows 7 Nov 2009

Microsoft Office 2007 Nov 2009

Effective Conflict Management March 2009

ITSM 7, basic training & change management training April 2008

ITILL level 2 Certification Training. (Foundations) June 2007

NAIT DCSE Dell Training November 2004

CDI College of Business, Technology & Health Care August 2003-August 2004

Network & Internet Security Specialist Diploma Program

Programs taken in a practical lab based environment:

DOS, A+, N+, XP Pro, 2000 Server, both with & without Active Directory

TCP/IP, Cisco, Linux, S +, Designing & Implementing Networking,

ISA Server 2000, Exchange 2000 Server

Metro Community College November 2002

Business Writing Basics Certificate

Contact this candidate