Technical Writer

ANNE DE STEFANO

Scotch Plains, New Jersey ***** Business & Technical Writer

Residence: 908-***-****

E-mail: **************@*******.***

IT Business and Technical Writer with expertise in researching and writing work and system flows, training materials, manuals, presentations, technical documents and flow charts. Excellent problem solver with the capability to translate complex solutions into easy to understand documentation. Proven ability to design functional business requirements. Experience in improving process flows to reduce expenses and increase productivity.

Experienced in the entire Microsoft suite, including Business Intelligence (BI) and Management reports with Excel and Power Point, business process modeling using Visio, database creation with input forms and reports using Access, document and content management with SharePoint, and hundreds of presentations utilizing Power Point.

Advanced communication and client relations skills with experience in eliciting and writing business cases, training materials, work flows, technical documents, and presentations to business partners and senior management.

Accomplished business analyst having researched and written hundreds of business requirement documents (BRD) including stakeholder analysis, process flow analysis and development, business case justification (cost/benefit analyses), use cases, test plans, and customer-oriented solutions.

Project Management experience spanning both business and technical environments including identifying Project Charters including Key Performance Indicators (PKI), developing project plans, following SDLC methodologies and contributing to strategy and road map development.

Co-wrote the business requirements for a Corporate-wide Billing and Collections System for a Fortune 100 Insurance Corporation. Designed dozens of HTML/Java based GUI screens and multiple interactive payment applications including an Interactive Voice Response System.

PROFESSIONAL EXPERIENCE

LEAVE OF ABSENCE (01/2014 to Present)

Took time to be with my niece diagnosed with Bone Cancer but now eager to get back to being productive!

PROSIGHT SPECIALTY INSURANCE COMPANY, Morristown, NJ

IT Business Analyst Consultant (09/2012 – 09/2013)

Wrote business requirement documents for improved process and work flows for Underwriting, Billing, Claims, and other commercial and specialty insurance related applications.

Supported underwriting and billing teams/systems with problem identification, prioritization and resolution. Created training materials for users for new and enhanced underwriting, claims and billing applications including temporary workflows and best practices documents.

Liaison between business staff and external IT development and quality assurance (QA) teams using JIRA (a global proprietary issue tracking system) to monitor and prioritize product defects, issue tracking and project management processes.

Analyzed and made recommendations on how to address the data conversion of multiple billing systems into one. Identified potential problems that would impact employee effectiveness and customer service.

CHUBB GROUP OF INSURANCE COMPANIES, Warren, NJ

IT Business Analyst (Corporate Title: Operations Services Officer) (01/1987 – 04/2011)

Elicited functional business requirements from multiple stakeholders representing a variety of business areas. Wrote hundreds of Business Requirements Documents used by internal developers to create, implement and launch easy-to-use system tools.

Designed multiple products such as an automated web site to enable agents to sign-up and receive commissions via electronic funds transfer and an on-line commission statement facility to eliminate the cost of printing and mailing up to 10K items per month saving over $150K annually.

Developed a multiple flow Billing and Collections DTMF Interactive Voice Response System (Touch Tone IVR).

Re-designed a vendor-based Billing and Collections Direct Bill tool from 0S/2 to a Thin Client Java/HTML based internally maintained product. Assisted developers in problem identification and resolution after implementation.

Managed projects and priorities using MS Project and standard project management methodologies regularly creating Work Breakdown Structures (WBS), implementing Change Management processes, overseeing status meetings and Sunset reviews.

Evaluated third party vendors and products, developed business cases, return on investment projections, and functionality assessment matrices making final recommendations to senior management on $100K+ strategic purchases and business relationships.

Introduced automated Business Process Management (BPM) processes using MetaStorm to an Accounts Receivable team and for scheduling and monitoring risk assessments to an underwriting team.

Queried databases with SQL to create monthly and Ad-Hoc management reports including Dashboard reports for Operations to ensure customer service standards were being met, and for Direct Bill to identify cash flow by pay plan. Satisfied State Audit requests for compliance including reports to identify impacted insureds by zip code or county as identified by Catastrophe Bulletins. Reduced participation in Mandated State Insurance Pools and Syndicates by researching and compiling reports proving voluntary writings in JUA and Windstorm Pools saving approximately $1,000,000 in assessments.

EDUCATION

BA, Communications, Seton Hall University, South Orange, NJ

PROFESSIONAL CERTIFICATIONS

AINS, Associate in General Insurance, Insurance Institute of America, Malvern, PA AAM, Associate in Automation Management, Insurance Institute of America, Malvern, PA

AIS, Associate in Insurance Services, Insurance Institute of America, Malvern, PA

PROFESSIONAL TRAINING & DEVELOPMENT

Project Management Business Analysis

Business Process Management Operations Analysis

P & C Insurance SQL for DB2

SDLC (Agile, Waterfall and JAD) MS SharePoint

MS Project MS Visio

MS Access MS Excel

MS Word MS Outlook

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