Manager Management

Bruce E. Holton

Results oriented Data Center Operations Executive offering 25 years of experience driving Information and Communications Technology initiatives and staff to success through pragmatic and disciplined Program Management in regulated and compliance driven operating environments.

CAREER SUMMARY

2014 – Present YapStone Walnut Creek, CA

Director, Production Operations

Built and managed 24/7 NOC servicing $14B revenue generating platform

Continued management of NOC systems. Implemented daily system monitoring, verifying the integrity and availability of all hardware server resources, systems, and key processes, plus verification of scheduled jobs such as batch processes and backups.

Developed metrics and reporting on PCI DSS activities and compliance status as well as metrics for the NOC and individual NOC employees.

Identified and designed strategies to improve management of PCI DSS compliance.

Developed, refined, and documented NOC policies, processes, procedures, and associated systems requirements and drove their implementation and use through continuous socialization.

Implemented policies and processes for Incident Management and Change Control while evaluating impacts, resources, and personnel skill-sets with respect to implementation timeline.

Business Continuity Planning - Negotiated a savings of $65k for Internap DR site in Chandler, AZ. – Designed processes to mitigate customer facing outages.

Implemented daily system monitoring, verifying the integrity and availability of all hardware server resources, systems, and key processes, plus verification of scheduled jobs such as batch processes and backups.

Developed metrics and reporting on PCI DSS activities and compliance status as well as metrics for the NOC and individual NOC employees.

Identified and designed strategies to improve management of PCI DSS compliance.

Developed, refined, and documented NOC policies, processes, procedures, and associated systems requirements and drove their implementation and use through continuous socialization.

Implemented policies and processes for Incident Management and Change Control while evaluating impacts, resources, and personnel skill-sets with respect to implementation timeline.

Business Continuity Planning: Negotiated a savings of $65k for Internap disaster recovery site in Chandler, AZ., Designed processes to mitigate customer facing outages.

2009 – 2012 Cedars-Sinai Medical Los Angeles, CA

Manager, Operations and Productions

Staffed, trained, and managed 24/7 NOC for $8B revenue platform

Led development team implementing IT Goverance systems improving incident response times and accuracy by 30%

Managed development of organizational standards and documented processes improving overall system efficiencys and reliability

Improved incident response rates from 65 to 80%

Automated IT Data Security (IAM) processes supporting account and access administration

Resigned organization’s onboarding process creating productivity gains on new hire’s first day of employment

2007 – 2009 NextWave Wireless San Diego, CA

Director, IT Operations

Developed and led IT strategic plan meeting company’s rapid growth

Established IT processes methodologies, standards, and best practices

Lead company’s first successful Sarbanes-Oxley Audit in less than 8 months

Established Corporate Service Desk and Field Desktop Engineering support groups improving first-call resolution rates from <50% to 96%

2003 -- 2007 Scripps Health San Diego, CA

Supervisor, Identity & Access Management

Built comprehensive Identity and Access Management group.

Managed vendor upgrades for LastWord clinical application.

Re-engineered IT processes from manual to automated format, streamlining processes insuring data integrity, optimizing organizational efficiencies and reducing errors by 60%.

2001 – 2003 RELERA, Internet Centers & Solutions, San Diego, CA

Director, Internet Data Center Deployment

Directed construction oversight for facilities layout and design of 15 co-location data centers throughout the USA

Conducted final integration testing and certification of network and facility systems resulting in seamless, successful center launches

Incident Manager for all corporate data centers

Provided 24/7/365 operations support for fifteen 100,000 sq ft. data centers

Coordinated customer provisioning efforts ensuring exceptional customer experience

1995 2000 QUALCOMM, INC., San Diego, CA

Manager, IT Data Center Operations

Designed and provided construction oversight for five corporate data centers

Hired, trained, and provided 24/7/365 data center operational support

Implemented corporate wide data tape library system with over 20,000 data tapes

Negotiated vendor supplied data tape vaulting account for all corporate/engineering data

Built comprehensive Computer Accounts Administration group

Primary contributor of IT operations DRP and implementation team

EDUCATION

Graduate BS in Computer Science, Coleman University, CA

ITIL v3 Foundation Certificate, Global Knowledge, Los Angeles, CA

UNIX Systems Administrator, UCSD, San Diego, CA

AFFILIATIONS

Institute of Electrical and Electronics Engineers (IEEE)

AFCOM, SANS/USENIX, Uptime Institute, Project Management Institute

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