Human Resources Specialist
Resume:
OUIDADE HUTCHINSON
Orlando, Florida * 210-***-**** * ***********@*****.***
SUMMARY OF QUALIFICATIONS
More than 10 years of administrative, business and customer service experience.
Adept at improving daily operations and managing documentation.
Ability to work independently and multi-task effectively in fast-paced environments.
International experience, multi-lingual and able to communicate easily at all levels.
Excellent data management, reporting, filing, telephone, computer and organizational skills. EXPERIENCE
Human Resources Specialist
Baker Hughes - San Antonio, Texas August 2014 to January 2015
Interacted with employees and management regarding various HR inquiries and issues.
Assisted management with resolution of performance and personnel problems and discipline.
Managed leaves of absence, including educating employees of the process, monitoring the status, following up with others as appropriate, and completing and processing appropriate documentation.
Conducted new hire orientation and managed the new hire onboarding and offboarding process.
Developed, ran and analyzed various data and reports, including workforce analysis.
Supported employment activities by assisting Talent Acquisition staff with information on internal candidates.
Conducted research and assisted in representing the company in legal matters, workers compensation claims, unemployment insurance claims and Human Resources compliance charges.
Developed, evaluated and recommended improvements to approaches, strategies and systems.
Coordinated and communicated employee events such as annual benefits enrollment meetings, wellness program event.
Coordinated with payroll the processing of salary changes. Senior Human Resources Representative
Baker Hughes Dubai, UAE April 2013 to August 2014
Generated offer letters and promotion documents.
Created Proposal Forms.
Completed the offboarding process.
Managed all related needs for transferring and hiring employees including but not limited to, Immigration and relocation coordination, Data management and benefit administration.
Acted as the coordinator in areas of employee relations, benefits implementation and payroll matters.
Selected and interviewed candidates for available positions within the Advisory Center team in the HRSC in Dubai.
Responsible for training and development of new advisors within the team . Human Resources Representative
Baker Hughes Dubai, UAE August 2012 to April 2013
Worked with managers to handle day to day administration of policies and programs covering areas which include recruiting, compensation and benefits, training, employee and labor relations.
Communicated human resources related program enhancement and changes to managers and employees.
Improved the immigration renewal process by creating a more efficient and time saving process.
Responsible for special projects, as assigned including SOP creation and implementation, Audit reports support and completion.
Human Resources Analyst
Baker Hughes Dubai, UAE October 2011 to August 2012
Administered and related Human Resources policies and procedures to employees.
Selected and interviewed candidates for available positions within the Advisory Center team in the HRSC in Dubai.
Responsible for training and development of advisors within the Advisory Center team in the EH HRSC.
Participated in cross training HR Service Center teams.
Improved the Verification of Employment process by enhancing templates and aligning different requirements from different regions.
Responsible for tier one support for employees within the Eastern Hemisphere over the phone and over BHI internal case management system.
Managed an extensive number of personnel files by complying to company policy and regulations.
Managed communications regarding employee orientation and enrollments for benefits. Call Center Supervisor
Marlin Inc. Kennesaw, Georgia October 2005 to May 2011
Coordinated the hiring and training of over 50 customer service representatives for specific markets that speak French and English for the different products that were manufactured by a China based company and sold by US distributors.
Assisted the recruiting process by posting job descriptions, scheduling and conducting interviews.
Hired and completed the orientation and training of new staff.
Supervised and enforced good quality of work and customer satisfaction. Front Desk Agent
Embassy Suites Hotel
Orlando, Florida January 2002 to November 2004
Responsible for creating and confirming reservations, both over the phone and in person.
Responsible for greeting the guests at check-in and completing room assignment in a timely manner.
Responsible for presenting and confirming the contents of transactions at check-out and receiving payments.
Provided great customer experience to customers at all times. COMPLETED CERTIFICATIONS
Project Management Fundamentals
Global Employee Data Management – SAP
Team Leader Program
Root Cause Analysis and Corrective Action
Anti-Bribery Compliance Including the FCPA: Understanding The Law
Emergency Operations Planning and Evacuation – Awareness
International Workplace Harassment - Employee Version
International Workplace Harassment - Managers Version
Office Safety
Hazard Identification – Awareness
Incident Reporting – Awareness
EDUCATION
Business Management and Finance - Associate Degree Ashworth College - Norcross, Georgia
Business Administration, Associate of Arts
Valencia Community College - Orlando, Florida
Business Management and Administration, Associate of Art Ecole Superieur de Technologie - Oujda, Morocco
LANGUAGES
Fluent speaking, reading and writing: English, Arabic, French. SYSTEMS/APPLICATIONS
Possess an excellent knowledge of: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft CRM, SAP, TALEO - Recruiting and Onboarding, ACHIEVE - Employee Performance and Learning, ESS - Employee Self Service, MSS - Manager Self Service, MMT - Manage My Team
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