SYLVIE RICHARDS

****-**** ********* *****, ******, ON, K2B 6V4, Cell: 613-***-****, E-mail: acse9s@r.postjobfree.com

OBJECTIVE: Administrative Assistant

PROFILE:

Over 8 years of administrative and legal assistant experience

Fully Bilingual French and English

Reliable Security Clearance

Exceptional customer service experience both internally with staff and with external clients

Ability to multi-task in a fast paced environment, paying strict attention to detail and providing quality results

Excellent at planning, well organized and prioritizing tasks and meeting deadlines

Dynamic, motivated professional and strong problem solving ability

Enjoys taking initiative, and challenged with new tasks

Friendly and courteous and dedicated employee, always willing to go the extra mile to ensure quality

Possesses strong time management and communication skills

Strong work ethic and highly adaptable

Successfully able to work in a team environment and able to work independently

Computer Skills: MS Office, Windows 7, Word, Acumin, MS Outlook, Document Management System, Map, Panorama, Wiki, Agent Advisor, Citrix

EMPLOYMENT HISTORY:

Administrative Assistant (Contract) April 2015-August 2015

The Electrical Contractors Association of Ottawa, ECA, Ottawa, ON

Managed reception in an effective and professional manner

Assisted the General Manager in daily operations and maintained the association and local apprenticeship Committee database

Recorded monthly accounts payable/receivable and systemized the office filing system.

Registered new apprentices with the Ministry of Colleges and Universities and the Ontario Colleges of Trades, by following the protocols of the International Brotherhood of Electric Workers

Maintained a liaison with these organizations pertaining to all aspects and issues of the association.

Advised prospective apprentice applicants on requirements and procedures.

Set up packages for new apprentices, met with them to sign their Contract of Apprenticeship.

Explained their responsibilities to the Local Apprenticeship Committee.

Met with the fifth year apprentices for their completion process. Contacted apprentices for the agreement suspension process, processed re-registrations and contract cancellations.

Scheduled and administered aptitude tests

Coordinated the CPR/First Aid training and other courses of interest.

Prepared for the monthly Executive Board, Local Apprenticeship Committee joint members meetings through Outlook.

Contacted and updated all ECA’s suppliers for correct coordinates. Updated the members’ database, registered new members and cancelled memberships following protocols. Communicated information through Newswire correspondence. Gathered information for COGJ grants.

Processed incoming/outgoing mail and correspondence

Responsible for logistics for meetings and scheduled the boardroom

Reviewed and updated office forms.

SYLVIE RICHARDS Cell: 613-***-****, E-mail: acse9s@r.postjobfree.com

Receptionist / Program Assistant (Contract) October 2014 –January 2015

Ottawa Public Health Information Line, City of Ottawa, OPHIL, Ottawa, ON

Reception duties include using a broad switchboard over 500 lines to direct calls, inquiries of clients, and health professionals for different programs and groups to the services they require.

Generate, process and track call summaries and data reports: publication requests for different programs, mailings, reports, post-partum referrals (standard, priority), case assignments, community connect, and the registration of the BSBB program, trained staff on current position.

Welcome walk-ins, process immunization records for pick-up, book flu appointments, report daily communicable disease entries, registration for programs.

Cover breaks, sick days, holidays at Reception.

Format forms and Reception Guide.

Training for breastfeeding and the immunization program.

Legal Assistant/Receptionist October 2010 – April 2014

Hicks Morley LLP, Ottawa, ON

Assisted 8 lawyers and 4 assistants in a dynamic environment.

Responsible for managing and maintaining day to day office operations. Assisted in fulfillment work that was to be completed. Corresponded regularly with the head office in Toronto.

Liaised with clients and suppliers on a daily basis. Answered phones using a switchboard. Processed incoming and outgoing correspondence, administered payment of invoices. Opened and closed client files. Procurement of all office, kitchen equipment and supplies. Maintained and ensured the proper working order of copier, fax and postage meter Prepared and scheduled packages for couriers.

Coordinated with building management for regular office maintenance and renovation issues. Maintained Law library. Acted as Fire Marshall and attended regular meetings.

Prepared travel arrangements and hotel, scheduled conference rooms for lawyers. Entered time dockets into Acumin. Attended at Criminal court to monitor proceedings. Filed court documents with the Superior, Supreme and Federal Court.

Legal Assistant May 2008 – October 2010

C. Douglas Sutherland Law Office, Stittsville, ON

Drafted pleadings and correspondence in family, civil, and corporate law.

Attended with clients to witness Affidavits for wills.

Assisted in real estate closings.

Corresponded with Ontario Disability Support Program, Legal Aid, Family Responsibility Office and Children’s Aid Society.

EDUCATION:

Paralegal Communications Diploma May 2007 – May 2008

Everest College of Business, Ottawa West Campus, Ottawa, ON

GPA 90.0

Early Childhood Education Diploma September 1981-April 1986

Algonquin College, Ottawa, ON

References available upon request

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