Customer Service Front Desk

Location:

Posted:

November 12, 2015

Antonio Carter

Profile

Knowledgeable IT professional with experience in networking troubleshooting and hardware/software maintenance

Detail oriented with strong organizational and communication skills

Capable of handling multiple projects concurrently; consistently achieving critical deadlines while maintaining high quality standards.

Reliable, proactive team player, equally effective in independent and collaborative environments.

Relevant Professional Experience

United States Marine Corps ~ Kaneohe Bay, HI 7/2003 – 5/2006

Supply Clerk

Track and maintain global shipping orders

Maintain and prepare accounting and supply documents

Maintain custody records and perform necessary reconciliations

Perform monthly audits to ensure accurate inventory records

Hampton Inn ~ Colorado Springs, CO 11/2006 – 2/2010

Front Desk Clerk

Promptly greet and register guests upon arrival to the hotel

Coordinate with other departments to ensure hotel was guest ready at all times

Maintain hotel records of room availability and scheduled guests arrivals and departures

Maintain exceptional levels of customer service

Prepared front desk for associates on later shifts

Education and Certifications

University of Cincinnati (online courses)

Bachelor of Science in Business Marketing, January 2005

American Intercontinental University (online courses)

Bachelor of Science in Information Systems, Currently Attending

CISCO Certified in IT Essentials, 2015

Microsoft Certified as Computer Professional, 2015

Microsoft Certified in Computer Applications, 2015

Certified Computer Hardware Technician, 2015

Certified Computer Software Technician, 2015