Customer Service Manager

PERSONAL DETAILS: Taha Yasin ************@*****.***

Residential Address: AL- QASIMIYA, SHARJAH

Mobile: 00-971-*********

Date of Birth: 03/03/1987

Nationality: Pakistani

Visa status: work visa through innovations.

PROFILE:

A dedicated and compassionate individual, who has expertise in the field of management and administration and sales Able to demonstrate strong decision making abilities on the most appropriate situations accordingly, Committed to the field of sales and management with the aim of improving standards, able to work in pressure situations to achieve organization’s objectives in professional and adequate manners. He has the ability to organise people and system and used to meet strict deadlines keeping market competitiveness in to the account. Has an excellent exposure for working in international market.

EDUCATIONAL BACKGROND

Postgraduate diploma in Business Management, level-7 from UK in 2012

Postgraduate diploma in Business Administration, level-7 from UK in 2014

M.sc, in Economics and management from Karachi University in 2010

B.sc (honours) in Economics from Karachi University in 2009.

CAREER HISTORY:

07 Feb, 2015- till present

Oct, 2012- Jan 2014

June 2009-Aug 2010

Dunya Finance LLC. Dubai

Relationship Officer

Responsibilities

Maintain sales relations with existing and new clients.

Working on customer data base to unearth potential customers.

Meeting with core customer’s indoor and outdoor basis.

Giving product knowledge to co-workers and assist in achieving overall company goals and objectives.

Checking and verification of customer documents and working places.

Sterlings solution ltd UK, www.sterlingsolutions.co.uk

Assistant manager Administration

Responsibilities and achievements:

Dealing with new and existing clients on daily basis.

Communicate effectively with every individual customer to enhance client circle.

Delegate specific everyday tasks to specific colleagues.

Maintains records by defining procedures for retention, protection, retrieval, transfer and disposal of records.

Developing and motivating co-workers to get efficient outcome.

Maximising profit by controlling cost and expenses.

Ensuring that all work is carried out to the highest standards.

Managing staff and giving training at full extant.

Managing employee rotas and time scales.

Dealing with any enquires and complaints and monitoring customer services.

Conducting monthly performance meetings with senior managers.

Managing the first impression of the company and of its brand.

Increase in overall sale by 10% in 2013 by using effective communication skills with clients.

Cut miscellaneous office expanses overall by 5% which caused increase in revenue in the same year.

Grabbed a title of best employee in 2013 by practicing best management tactics.

Moin & sons ltd. 0092 21 32216601

Administrative assistant

Responsibilities and achievements

Exceptional support and care to suppliers and customers providing.

Checking off and signing invoices and credit notes on weekly basis.

Coordinate and maintain records for staff office space, phones, company credit cards and office keys.

Maintain hard copies and electronic filing system.

Undertake other duties like banking, credit control or payroll functions.

Answer telephone calls, emails and enquiries from customers, greet to visitors and assist other staff in the organization with their enquiries.

Coordinate repairs to office equipment.

Prepare documents and reports to analyse projects and targets.

Reviewing suppliers and customers feedback and then suggesting ways to improve overall processes and services.

Received 90% positive feedback from regular clients in June 2009.

Introduced managed inventory plan in company wear- house in the same year.

OTHER SKILLS:

Computer Skills:

Microsoft XP applications (Word, Advance Excel, Advance PowerPoint, Outlook)

Microsoft Office Document Imaging and Scanning

Microsoft Publisher 2010.

Acrobat Reader – Intermediate

Good typing speed.

Advance search and browsing.

Language Skills:

Urdu (Native Tongue)

English (reading, writing and listening skills)

PERSONAL COMPETENCIES:

Ability to work in a fast-paced environment to set deadlines

Excellent oral and written correspondence with an exceptional attention to detail

Highly organised with a creative flair for project work

Enthusiastic self-starter who contributes well to the team

Having experience to communicate with international clients.

Possess ethical awareness and sensitivity.

INTERESTS AND ACTIVITIES:

Explore informative things

Reading informative books to enhance my knowledge and vocabulary too.

REFERENCE:

Available upon request.

Contact this candidate