Customer Service Management

Professional Objective: To work in a position where my growing business, logistics and information system implementation and management skills will be utilized.

Skills:

Business Analysis

DB analysis and design & management

Data Analysis

Web Design

MS Projects

CSS/HTML Programming

Customer Service

SQL-Reporting

SDLC

SharePoint/TFS/OneNote

Project Management

Microsoft Professional Suite

Business Management

Access DB

Training

Logistics Management

Accounting

Workday/HRMS/EMS/Blackboard/Cognos

Contract Negotiation

Report & Metrics Development

Business Requirements Gathering

Marketing

Work History:

Pinnacle Technical Resources May 2015-September 2015

Project Coordinator MS Dynamics AX

Project support for system testing, architectural change management and project timeline for customer implementation of MS Dynamics AX 2012R. Reporting and metrics logging and meeting minutes for project managers and stakeholders.

University of Rochester February 2007-May 2015

Coordinator Transportation & Event Ticket Sales

Primary responsibility is to service student driven programs with business, financial and direct technical support. Continuous oversight of transportation services for college departments and student events. Responsible for the direct fiscal planning and budgeting as well as AP/AR for all services I oversee. Hire, train and manage student workers within job areas under my care. Manage and oversee student and department event ticketing services as well as online services. Assist with student supported POS operations in local storefront product and marketing analysis.

Highlights:

oDevelop and implement Access database and reporting systems for tracking, billing and managing accounts.

oManage AP/AR and ledger review and issue resolution.

oGenerate reports and projections for budgeting and data analysis

oCreate use case scenarios and business rules for new web reservation system

oImplementation of web-based ticket company services for Point of Sale location and web reservation services

oTesting of all system requirements

oProvide ongoing staff systems training on all POS and ticket systems, PCI compliance training and other support training to students and staff for program services.

oRelationship building and contract servicing with vendors

oMarketing outreach for funding to support program services

oMajor event transportation coordination for annual Wilson Day Project

Bryant & Stratton College November 2001-Novemeber 2005

Academic Administrative Assistant

With this position my job role was to perform all office management functions of the academic department. Responsible for all of the course materials and student records. Manage student GI Bill files and auditing. Create and run system reports using multiple software programs to provide program analysis. Provide direct support to the academic advisors and deans as well as the bursar and director of the campus. Hired, trained and managed student staff support for the department.

Frontier Transit and Logistics August 1998-January 2001

a Western Transportation Co. Inc.

Vice President

As the founder of this company and major operations and business manager for this company my duties centered on all functions of business knowledge as well as fleet operations and logistics management. Responsible for creating all data sources for invoicing and AP/AR. Managed DOT records, Staff HR management, Marketing and vendor/client contract negotiation.

Education:

Bryant & Stratton College AOS Business

June 2005 GPA 3.9

SUNY Empire State College BS Management Information

Current- February 2016 Systems GPA 3.7

Awards and Volunteer Work:

SADD Group Advisor Bryant & Stratton 2001-2003

NTHS Technical Award Bryant & Stratton 2005

Dean’s List all semesters Bryant & Stratton

Dean’s List all semesters SUNY Empire State

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