Customer Service Manager

Joyce Hawkins

Cell: 310-***-****

**************@*****.***

JULY 29, 2015

Dear Prospective Employer,

I’ve been a caregiver to my son since my last job Oct. 03, 2012 - Sept. 2014. Right now I’m attending AENON School of Theology for my Masters degree in Christian Counseling. I’m an organized Front desk receptionist with over seven years of experience in this field and over five years of Supervisory experience in Security Services. I offer complete proficiency and professionalism while working under extreme pressure to provide resolution to problems and meet customer’s needs. I possess a high standard of quality customer care while maintaining ability to interface with all levels of executive management, peers, and public personnel. I’m seeking a role as an integral team member in ensuring a company’s success throughout its most valuable resources: executive clientele, customers, vendors, and employees.

I’m skilled in the area of providing quality customer care by treating clients as if they were our number one priority. I’m an active listener and strive to give customer service beyond what they would expect. I’m an excellent communicator in verbal and written format. Under pressure, I’m skilled in the areas of remaining calm, analyzing supervisor and customer needs, and offering information which leads to a positive solution. As a leader, I possess the ability to cultivate and maintain team cohesion. I look forward to meeting with you to further discuss how my professional experience and personal talents will be an asset to your organization. Warm regards,

Joyce Hawkins

Joyce Hawkins

Cell: 310-***-****

**************@*****.***

OBJECTIVE Seeking a position in an office environment, where there is a need for a variety of office management tasks including – organizational abilities,leadership responsibilities including problem solving, planning, and organizing.

SKILLS &

ABILITIES

• Proficient in listening, speaking, reading and writing.

• Basic skills in Microsoft (Windows XP, 8, 2000, Office Word, Excel, Outlook, Lotus Notes.)

• Neat, Cheerful outlook, Outgoing, Professional.

• Outstanding leadership skills, Loyal, Kind.

• Well organized, Prompt and reliable.

EXPERIENCE LOSS PREVENTION SPECIALIST, DD’S DISCOUNT STORE 2015 – Present

Performing surveillance of guests and employees as it relates to theft. Initiating suspect’s detention and investigation of retail theft offenses. Gathering and documenting evidence as it relates to theft, customer service, use of handheld radio, bill checks, check packages, hard-tag merchandise, sign vendors in/out, train team on store policies, file all docs for SPS.

SECURITY SUPERVISOR / RECEPTIONIST, URBAN

PROTECTIVE SERVICES

2012 – 2012

Call Director of Operations upon my arrival to receive pass down information pertaining to my daily shift. Check for time card accuracy, review all Daily Activity Reports from all previous shifts as well as filing them alphabetically, generate inner/outer facility foot patrol. Meet with Facilities Manager to discuss all operations for the day. Check ID for all inbound vehicles and vendors. Relieve all officers for lunch breaks. Once a Page 2

week would check in BSIS to make sure all licenses were up to date. Assist with weekly scheduling. Unlock all office doors for cleaning crew. Daily inventory count of all products in warehouse daily, made sure all security cages were locked and secure. Make morning coffee for all employees. Sign for all inner office packages. Order office supplies as needed. Cover receptionist area for the first five hours of my shift. Greet clients and issue badges, answer phones (Shoretel/VOIP) and transfer all calls to executives, update calendar daily in outlook, problem solving. Internet research, I kept lobby area clean. Issue all checks to employees bi-weekly. Interview all potential applicants.

PROGRAM MANAGER, UNION RESCUE MISSION/EIMAGO INC

2007 – 2009

Develop protocol manuals, and work with Program Assistant to train staff and participants on regulations, policies and procedures pertaining to HIPPA laws and regulations. Work with Probation Officer on a daily basis. Develop internal and external partnerships to place volunteers and/or program participants. Work with staff to manage daily activities and monitor program participants. Work with Vice President and Sr. Program Director to develop protocols that help monitor program teams and site managers, plan training for participants as well as create life skill programs. Weekly audits, weekly team meetings, quarterly board reports, month end billing, order monthly supplies. Interview and train potential employees. Supervise our Winter Shelter Program, client intake, maintain office files, and create a plan of action for our clients. Quarterly employee evaluations, conduct weekly case management meetings. One on one meeting with my staff weekly, plan events for participants, administer meds when needed. Obtain resources outside/ within Eimago Inc.

SWITCHBOARD OPERATOR/TELECOMMUNICATION

SCHEDULER AEROTEK TEMP. AGENCY/CAPITAL GROUP

2006 – 2006

Answer all inbound calls open and close switchboard 10 lines, 10 key

(sight), and schedule meetings and conference calls through meeting place internationally. Audio conferencing, maintain daily calendar and files, scheduled appointments, type various forms for clients as needed, retrieve Page 3

all mail and distribute to employee’s daily, sign for all incoming packages, keep break room clean and stocked with condiments. SUPERVISOR OF SECURITY, INTER-CON SECURITY/KAISER

HOSPITAL

2004 – 2006

Facilitate morning team meetings, assign daily duties to officers, proofread all daily reports for accuracy, assist with monthly fire drills, lock and unlock all hospital safes, monitor, suicide watch, apply four point restraints as needed for hospital patients. Closed-circuit TV, respond to various hospital security codes, vehicle patrol of outer facility, accommodate county coroner while identifying deceased persons, issue completed death certificate to family and mortuary, crowd and traffic control, dispatch unit officers to different locations of hospital per request.

SUPERVISOR OF SECURITY, INTERNATIONAL SERVICE

/SONY ELECTRONICS

2001 – 2003

Uniform evaluation, issue employee checks, relieve all officers for lunch breaks, check all inbound vehicles and trailers at main gate, utilized closed circuit television systems during investigations, prepared written reports, interrogated crime suspects, and responded to emergencies and unsafe or suspicious behavior, produced written reports on all shift activities with oral reports and emergency notifications delivered as directed by established security procedures, monitored and cleared all persons entering and departing secured areas.

EDUCATION AENON SCHOOL OF THEOLOGY, CARSON CA – CHRISTIAN COUNSELING

Expected Graduation - September 2017

REFERENCES ISELA PALMER

HR Manager, Servexo Protective Services

323-***-**** Ext 2

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