Customer Service English Teacher
Resume:
STEPHEN JOHN MULLEN
Seattle, WA
acse3y@r.postjobfree.com
http://www.coroflot.com/smullen
http://smullenwebworks.com/
SKILLS
Customer Service Oriented
Fast and adaptive thinker
Precise and efficient worker
Fluent in Italian – spoken and written
Independent worker
Advanced IT skills
Excellent communication skills
Ads rater
Exceptional Italian Translation skills
Culturally and Linguistically Aware
EU Long Term Residence Permit holder
WORK EXPERIENCE
ZEROCHAOS (Workforce Logic/Google)
Italian Language Ads Quality Rater
August 2013 to the March 2015
Rate the utility of search engine results; responsible for reporting and tracking the visual quality and content accuracy of Google advertisements for the Italian speaking market.
Review cached web pages to determine the type of financial product available (i.e. Stocks, mutual funds, government bonds, hedge funds, etc.) in order to determine the probability of the user purchasing said financial product.
Review pages regarding Tourism and products related to the Travel and Accommodation industry to determine the probability of user purchasing said product as well as insuring the quality of the pages and advertisements. Report fraud.
THE LONDON SCHOOL
Florence, Italy
English Teacher
May 2009 to 2012
Taught a variety of courses to children, groups, and individuals from basic language instruction to advanced English for adults in professional fields (i.e. economics, finance, statistics and business) FIDDLER’S ELBOW IRISH PUB
Florence, Italy
Bartender
May 2006 to 2012
Maintain a safe environment, inventory, ordering product, working with distributors and customer service. CODESS CULTURA
Florence, Italy
Museum Guide
May 2005 to May 2006
Led tour groups and provided detailed explanations of buildings and artwork, and provided customer service
WILLARD ELEMENTARY SCHOOL
Spokane, WA, USA
English Teacher
October 2002/ June 2003
Classroom management
Formative and summative assessments (used to assess students and develop further lesson planning)
Lesson planning, instruction for children who had particular need due to their status as recent immigrants.
EDUCATION
Gonzaga University, Spokane, WA, USA 2002 – B.A. Economics/Studio Art/Italian Gonzaga University, Spokane, WA 2002 – Certificate in Teaching English as a Foreign Language (CTEFL) Seattle Central College, Seattle, WA 2014 – 3D Game Design Program Certification Seattle Central College, Seattle, WA currently enrolled– Web Design/Web Development programs COMPUTER SKILLS
PC and Apple
3D Studio Max
Adobe Photoshop
Adobe Illustrator
Adobe After Effects
HTML5
CSS
SQL
PHP
Linux
C#
Experience with UX testing and design
Microsoft Office
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