Sales Customer Service
Resume:
KELLI BOEHM
Houston, TX 77059
281-***-****, ***********@*****.***
ADDITIONAL INFORMATION
Accomplished background that includes extensive sales experience, a Bachelor’s degree, a recently acquired Associate of Applied Science degree and Certified as a Surgical Technologist. Qualifications that include:
Highly innovative in creating product distinction, adept at formulating and delivering comprehensive presentations
Skilled in Account Management, establishing/retaining key customers, and providing customer service; experienced in strategic sales planning; successful in new business development
Adept in acquiring high levels of industry experience; able to distill information for effective client training
Conversant in Medical Terminology; proven ability to relate well with physicians, nurses, lab personnel, and other health professionals
Outstanding communication skills; keen perception in identifying and responding to market needs; highly organized and able to complete projects in a timely manner Consistently recognized for abilities and achievements with awards, commendations, and promotions to increasing areas of responsibility; an effective team-player EDUCATION
Associate of Applied Science, Surgical Technology, Sanford Brown College, Houston, Texas, Sept, 2015, Earned a perfect 4.0 GPA Course work includes: Anatomy & Physiology, Microbiology & Infection, Pharmacology & Anesthesiology, Principles and Practices of Surgical Technology, Surgical Procedures I & II, Surgical Patient Care, Medical Terminology-All Body Systems B.S., Business Administration, Minor in Marketing, Ohio State University, Columbus, Ohio, GPA: 3.2
Certified as a Surgical Technologist, October 1, 2015 WORK EXPERIENCE
Memorial Hermann Endoscopy Center, Houston, Texas (Externship) August, 2015 – October, 2015
GASTROINTESTINAL TECHNOLOGIST INTERN
Assisted physicians with a wide spectrum of endoscopic procedures (EGD, Colonoscopy, ERCP, Bronchoscopy, etc.), which involved pre-procedure duties, patient care, and equipment considerations.
● Set up the procedure room: identified and selected GI instruments required for each procedure, such as endoscopic set-ups, scopes, video equipment, and safe use of electro-surgical units, verified proper functioning of equipment prior to procedure, and ensured the availability of supplies.
● Ensured patient privacy, comfort, and safety throughout the stay; transported and positioned patients for the procedure.
● Ensured the cleanliness, and sterilization/disinfection of endoscopic equipment; provided a sanitary environment for patient care.
● Maintained a daily log, testing for efficiency of disinfecting solution with each cycle, performed biological tests, test strips quality controls, and completed logs per facility policies; kept accurate inventory lists of all of the various scope and items need for the various cases.
● Appropriately handled the disposal of bio-hazardous materials/wastes; prepared rooms for all procedures for the next day.
Memorial Hermann Southeast Hospital, Houston, Texas (Externship) March, 2015 - August, 2015
CLINICAL OPERATING ROOM EXTERN
Participated in this hands-on clinical experience, working alongside surgical teams, assisting in procedures, and setting up the OR in a rotation of specialties including, Cardio-Thoracic, ENT, General Genitourinary, OB/ GYN, Neurology, Orthopedics, Peripheral Vascular, Urology for this large, busy hospital.
● Set up sterile table with instruments, supplies, equipment, and medications/solutions needed for procedures; maintained a sterile field in accordance with aseptic techniques and strict protocols.
● Quickly and accurately performed appropriate counts prior to the operation and before incision was closed.
● Passed instruments, etc., to surgeon during procedures; became proficient in a wide array of medical terminology.
● Ensured that surgical instruments/equipment were properly decontaminated and contaminated materials were disposed of according to all safety standards.
● Processed a high volume of lab specimens, which included pick-ups, delivery to the correct place, label verification, and data entry.
Astor and Black Custom Clothiers, Columbus, Ohio
January, 2007 – July, 2012
SALES PROFESSIONAL/REGIONAL SALES MANAGER
Provided outside sales, service and training for this nationwide custom clothier company, which involved providing a wide range of industry expertise, creating leads, and overseeing a sales team for the Northeast Region, which encompassed large metropolitan centers: NYC, Philadelphia, Detroit, Indianapolis, Cleveland and their surrounding areas.
● Developed new business, researched markets, identified prospective clients, organized/gathered tools and supplies for fittings/product demonstrations, and prepared/delivered sales presentations.
● Planned and executed sales strategies that included cold calling, telemarketing, networking, arranging PR events, and participating in trade shows; provided outstanding client services: created detailed client profiles; organized and maintained client files.
● Responded to market trends and target market needs; provided in-office/home product demonstrations, extensive client education, and created product distinction through offering client- centered professional wardrobe advice based upon strong fashion industry knowledge.
● Managed a sales force of over 25+ sales professionals, including recruitment, hiring, coaching, setting sales goals, attending companywide meetings, and collaborating/conferring with other sales professionals to optimize results.
● Successfully sold over $750,000 annually; awarded the Chairman’s Club Sales Award annually from 2007 – 2012.
References Available Upon Request
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