Manager Customer Service

*** ************ **., *********, ** ***** 508-***-**** **********@*******.***

Shawn O’Neil

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, warehouse manager, sales manager, shipping manager, and operations manager.

Excellence in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Advanced Proficiency in Microsoft Office, QuickBooks, and other applications/systems.

Key Skills

Office/Warehouse Operations

Shipping Specialist

Managerial Accounting

Policies & Procedures Manuals

Bi-Lingual (English/Spanish)

Spreadsheet & Database Creation/Preparation

Accounts Payable/Receivable

Website Management

Data Entry(70 WPM :5,000 ks/hr)

Inventory Management

Website Development

Experience

BNY Mellon May 2014 to Jan 2016

Shareholders Services Specialist II

Sending Bank Transmissions and Balancing for Prudential and Multi Client Work Sources

Look up MRNs(Micro Reference Numbers)/Match and send Check Rejects to right Department for Prudential and Multi Client Work Sources

Looking up Clients Account info in FSR(Full Service Retail) or SURPAS Databases to make sure they are prepped to the correct department, then Prepping checks and the information that accompanies them for BNY Mellon’s Mutual Fund, IRA, and College Fund Clients into their processing system called JNB. Using the program JNB, Process Mutual Funds, IRA’s, and College Fund Accounts for Primerica, Prudential, and BNY Mellon Multi Clients work source.

Closing and Prepping Incoming Transfer of Asset Checks for BNY Mellon Transfer Agent Clients using their UTOA Database System

Conversation Concepts September 2012 to January 2014

Operations

Provide outstanding consultative service at each customer encounter, accommodate requests, take orders and resolve customer issues/questions via telephone or email.

Import website orders daily from 3D Cart and manually input Phone or Fax orders into QuickBooks; Synchronize order and print up Pick List, Invoice, and/or Packing Slip; Appropriate payment to Customer account either by credit card or customer’s terms; Keep NET TERM Wholesale Customer Account balances up-to-date.

Pick/Pack orders accurately and efficiently while also assuring safety of fragile items during transit to customers when packaging; Using QuickBooks and Ship Rush Programs print specific Shipping Labels based upon Ship to Address, dimensional weight, and preferred shipping method (USPS/UPS).

129 Constitution Dr., Fitchburg, MA 01420 508-***-**** **********@*******.***

Experience

Steris Isomedix

June 2011 to March 2012

Operator

Sterilize medical products using Ethylene Oxide and Gamma Radiation

ISO 9000 and OSHA Trained/ Certified Forklift Operator

Unload Pallets of trucks by lot numbers, put biological indicators on specific locations of pallets for sterilization, transport pallets from preconditioning to vessel; vessel to primary/secondary aeration/shipping

Island Thatch/ Forever Bamboo by Xcel Distribution April 2008 to January 2011

Director of Sales/Shipping and Operations

Customer Service: 50-100 Incoming/Outgoing Calls a day

Sales: $2.5 million+ per a year for the past 2 years selling luxury product during an economic crisis; Over 10,000 Customers

Operations: Maintain communication between Warehouse and Office Management.

Import: Ordering/Inventory of all products and supplies from U.S, Mexico, Tahiti, Africa, Philippines, Indonesia, China, and Taiwan.

Education

Worcester State College

1999-2004

Major in Business Management

References

Nicholas Mann

Unit Supervisor; BNY Mellon Asset Servicing; 508-***-****

Anthony Nicholas

Owner; Island Thatch/Sunset Bamboo; 858-***-****

Chris Jeffrey

Night Shift Supervisor; Steris Isomedix; 401-***-****

Ashley Leto

Claims Distribution; GlobalTranz Logistics; 866.275.1407x156

Previous websites operated:

www.foreverbamboo.com

www.xceldistribution.com

www.islandthatch.com

www.conversationconcepts.com

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