Customer Service Accounting

Tracy Harrison

**** ********* **, ***** ****, TX 77591

************@*****.*** – 281-***-****

Summary

Quality-focused accounting professional with over 15 years processing invoices, managing vendors and auditing expense reports

Work Experience

P-Card Administrator

Lutech Resources/ Chicago Bridge & Iron

The Woodlands, TX

September 2014 to present – temporary assignment

Handled all aspects of purchasing cards for a worldwide company, from applications forward

Helped cardholders when locked out of accounts, needed credit increases, etc.

Weekly, biweekly and end of month reporting and reconciling for over 500 cardholders.

Bimonthly training on P-Card usage.

Inside Sales/Accounting

Scot Industries Brookshire, TX

May 2013 to June 2014

Fielded an average of 50-60 customer service calls per day.

Recommended and helped customers select merchandise based on their needs.

Estimated and quoted prices, credit and contract terms, warranties and delivery dates.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Handled accounting operations, accounting close, account reporting and reconciliations for Brookshire location

Accounting Technician

UTMB

Galveston, TX

March 2005 to January 2009

Processed an average of 250 invoices per week for a large-scale hospital/university.

Coded the general ledger and processed vendor invoice payments.

Coordinated approval processes of all accounts payable invoices.

Rectified escalated accounts payable issues from employees and vendors.

Researched and resolved billing and invoice problems.

Audited travel expenses and reimbursement requests to ensure compliance with the rules of the State of Texas and processed payments.

Conducted month-end balance sheet reviews for all Central Billing Account transactions within over 150 departments and reconciled any variances.

Classified Accountant

The Houston Press

Houston, TX

October 2002 to December 2003

Maintained accounts receivable documentation electronically and on paper.

Handled cash and deposits using the proper accounting procedures and documentation.

Processed payroll, electronic deposits and employee pay adjustments for the Classified Ad sales team.

Researched and resolved collections and billing disputes with tact and efficiency.

Resolved customer questions, issues and complaints.

Accounting Assistant

Travis International, Inc

Houston, TX

January 1999 to March 2002

Coded the general ledger and processed vendor invoice payments.

Deposited third party checks, as well as monthly reserve transfers.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Completed monthly, quarterly and annual bank reconciliations for 3 companies.

Assisted the CFO with the production of the monthly financials, management reports and board packages.

Recruited, interviewed, selected and supervised receptionist position.

Office Manager/Bookkeeper

Texas Energy Development, Inc

Houston, TX

October 1997 to June 1998

Coded the general ledger and processed vendor invoice payments.

Coded the general ledger and processed vendor invoice payments.

Conducted month-end balance sheet reviews and reconciled any variances.

Recruited, interviewed, selected and supervised receptionist and accounting clerk positions.

Managed accounting operations, accounting close, account reporting and reconciliations.

Office Manager

JetFill, Inc

Houston, TX

December 1993 to September 1997

Managed accounting operations, accounting close, account reporting and reconciliations.

Coded the general ledger and processed vendor invoice payments.

Conducted month-end balance sheet reviews and reconciled any variances.

Explained human resources policies and procedures to all employees.

Created and managed all employee's confidential personnel records.

Described merchandise and explain operation of merchandise to customers.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Maintained and processed all petty cash transactions.

Recruited, interviewed, selected and supervised receptionist and two sales assistant positions.

SKILLS

Microsoft Office - Advanced Skills

Accounting Software - Various

Kronos

PeopleSoft

JD Edwards

Specialized Bank Software

References available on request

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