Customer Service Manager

Christine Simmons

**** ******* ** * Pfafftown, NC 27040 * 336-***-**** * **********@***.***

Employment

**** – Present

SIS Data Manager Winston-Salem Forsyth County School

Manage all of the Data for all 972 Students which include there Attendance, and Grades, Student Transcripts, Student Schedules, and Contacts etc.

Managing all Student Records using PowerSchool. Ensure that Administration and Teachers are provided with Reports that are very beneficial for their success, and our Students.

Accuracy is very important to my position Administration, and Guidance department depends on it.

Technology Facilitator

Managed All Hardware and Software for Northwest Middle School

Working with IBM Systems Install Software such as virus protection, Active Inspirer, Microsoft 365

Provide Desktop Support, Laptops, IP phones support I also Support Solutions Cart Projectors, LG Board Clickers Microphones etc.

I support 110 uses( Teachers& Office Staff)

Monthly physical inventory count and reconciliation on all materials at Service Provider with no service interruption to Vendor or Customer

Networking hardware and protocols.

Network and Application vulnerability assessment tools

2007-2012 Manager Staffing/ Pepsi Cola

IT Enterprise System Management (Contract Position)

Verify that the Microsoft Operation Manager Table Space Usage is running within the correct levels.

Verify that Mom Partitioning and Grooming, Update Statistics, Today Statistics Update Events was successfully.

Active Directory Reporting (DFS) administration and NTFS security

Spot check during the day, making sure that MOM is communicating with all managing servers.

Work with MIO Readiness Team Deploying Open view monitoring to HP/UX/AIX LUX Window Servers.

Work with help our customers with level two supports when there are any issues with Open View, and Microsoft Operation Manager.

Review and verify all project before they are approve into the Production Environment making sure that back out plan are in order.

Network and Application vulnerability assessment tools

Networking hardware and protocols.

VM Ware Building Window, Linux Servers

IT Security Administrator (Contract Position)

Maintaining Windows 2003 Network.

Utilizing Active Directory & Novell Group Policies. This involves setting up new employees in active directory.

Maintaining Security Group. Making sure that all users have the applications that are relevant to there job duties.

Also using IIS, MS SQL AS400 setting user on mainframe.

Terminal Services Server for Employees

Exchange 2003 for over 200,000 PepsiCo and PBG associates (employees, contractors, and external service providers) and over 350,000 ID’s, ISUM provides customer service to all PepsiCo affiliates, enabling these affiliates to conduct business with PepsiCo and PBG while ensuring integrity through deliberate and controlled execution of security processes and procedures. In conjunction with verifying that the information that is gathered from FireMon is consistent so that we are in SOX compliance.

Oracle Database, Business continuity and disaster recovery

2006-2007 Span International

Material Planning and Logistics (Contract Position)

Data integrity, security, and confidentiality for Customer and all Vendors.

Appropriate material pipeline visibility based on Vendor’s ASN information (via Service Provider’s INTRANSIT e-warehouse reports).

Clear-to-build (GYR) analysis (via Service Provider’s e-warehouse reports).

Inventory status visibility to Vendors and Customer via E-Warehouse reporting structure.

Monthly physical inventory count and reconciliation on all materials at Service Provider with no service interruption to Vendor or Customer.

Maintenance all required records in Span’s possession

“Plan for Every Part” (PFEP); Resources for PFEP input requirements

Systemic min/max calculator; Diebold Buyers manage by exception

2006 Spherion/Gilbarco Veeder-Root

Material Buyer Planner (Contract Position)

Manage the production demand streams within Mfg.Pro for dependent and independent demand items

Assist planners and schedulers to set and control production priorities to provide highest level of customer satisfaction in meeting promise dates

Maintain a positive rapport with peers, facilitators, customers, and operations managers, as well as other support functions

Responsible for the planning parameters within the Mfg.Pro Manufacturing System

Responsible for maintaining the stocking levels via Marketing Kanbans for inventory hedges

Create blank purchase orders and pulling purchase tickets from materials in the warehouse, and entering information into excel spreadsheets

2005- 2006 Computer Resource Group/JPFinancial/Lowes

IT Strategy and Planning/Computer Operator (Contract Position)

Responsible for Vendor Contracts by entering them into an Access database system and create Excel reports of when they are due to renew.

Distribute requested contracts to the other IT departments and make sure that they receive a copy of the contract, and keep a log of what contracts are out.

Also work with the Legal Department to make sure all IT Departments have the correct and most updated Agreement.

Confirm receipt and implement project requests. End-user support

Also handle maintaining the data in the overall Project Office System. Making sure everything is consistent.

Responsible for Monitoring Mini-mainframe computer system CA-7, CICS providing production support for batch process needs in MVS Environment consisting of UNIX, AIX, NT, Novell, and AS400, and also working with TSM systems. This involved running AIX scripting.

Knowledgeable of disk, database, and disaster recovery concepts

Other responsibilities included handling output/Printing on Xerox Machine

Performed problem investigation, research, resolution and reporting

2005 Forsyth County Sheriff Office

Telecommunications

Responsible for answering 911-Calls and Emergency Phone Calls

Dispatched Officers to Emergency calls

Maintained Officer Safety on/off Radio System

2004 Kelly IT/PepsiCo

Computer Operator (Contract Position)

Responsible for Monitoring Mini-mainframe computer system CA-7, CICS providing production support for batch processes in MVS Environment consisting of HP, UNIX, AIX, NT and Novell and also working with TSM systems. Which involved running AIX scripting?

Knowledgeable of disk, database, and disaster recovery concepts

Other responsibilities were; handling output/Printing on IBM 3900 and Network Help Desk

Performed problem investigation, research, resolution and reporting.

2004 NC A&T State University

Project Assistant/Deployment Technician (Contract Position)

Responsible for overseeing a team of Computer Technicians to complete the task of adding all computers to a New Domain

Performed the task of setting up new PCs in office environment, basic Win XP and Windows NT config. network setup

Prepared Pier to Pier Networking to VPN Connection

Assisted in testing and deployment of operating system and security patches against mission of critical applications

Administered software package creation, testing and deployment to client workstations across the LAN/WAN, using various tools, some of which were custom to the user

Assisted Project Managers in making sure that all Technicians were supplied with all information needed to make the Project Successful

Ensured employee satisfaction

Managed time sheets for all Technicians

2002-2003 Countrywide Home Loans

Home Loan Consultant/Loan Officer

Networked through realtors, home builders, attorneys, and buyers in order to draw new clients

Maintained contact with customers through loan process

Serviced new customers on determining the best loan program to fit their needs

Conducted educational seminars/presentations utilizing Power Point for prospective clients

Started three months with a base of $2,000 per month, cleared $34,000 in nine months

2000-2002 Greensboro Regional Realtors Association

Technical Support Coordinator/Office Administrator

Responsible for training members on MLS system

Handled all Technical support calls

Window 2000 setup/setup new PCs in office environment

Responsible for researching cost effective technical resources

Handled pulling statistics from the system every quarter

Presented a PowerPoint presentation monthly to all members, informing them of up-coming events in association

Updated company website

Provided help with local connections; TCP/IP -LAN / WAN and VPN

Education:

North Carolina AT&T State University, 2008 to 2009

Electronic Computer Information Technology

Guilford Technical College, 2001 (8 week program)

Network Administration Windows 2000

Miller Motte Business College, 1990 to 1991

Micro Computer Specialist

Forsyth Technical College, 1981 to 1983

Business Administration Accounting

Professional Development

Technical Skills: Hardware: IBM, Dell Compaq, Gateway, NCR, PC Workstations, File Servers, Hewitt Packard and Xerox, IBM 3900 Printers, IBM and HP mainframes, fax/modem, scanners, tape backups and network cards Software: MS-Office (Pro), MS-Windows ‘98, MS-Windows for Workgroup, Norton Utilities, PC-Tools, WordPerfect v.5.2 Lotus 1-2-3 3.1, Excel, Word, AS/400 Software emulation bundles, (OMS) CA-Unicenter (TNG) Integrated Client/Server SMS for HP- UX environment, Secat, Peoplesoft, Kinnexus, Marketlinx, Win2000 Pro, Peregrine System, Remedy, FireMon, Mac Pac and MRP. Operating Systems: MS-DOS, UNIX, NT, OS/2 Systems, Novell, Windows 2000-Advanced Server and Win XP

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