IT Generalist - Business Analyst, Project Management

Margaret (Peggy) E. Peters *** Center Street, Deerfield, WI 53531 608-***-**** ******@*******.***

SUMMARY:

Over nine years experience as an Information Technology (IT) Business Automation Professional/Systems Manager and Internet Manager,

Over eight years of experience as a Software Validation Specialist, creating validations that pass internal and FDA audits,

Experienced project manager/lead, systems change management leader, project team resource and team contributor,

Utilize multi-tasking and strong problem-solving skills to address needs, process improvement and changes in a fast-paced environment with an emphasis on transforming the process to proactive management, and

Actively take on challenges and see them through to completion, constructively handling difficult situations ensuring all work meets quality and program management requirements. TECHNICAL SKILLS:

Languages: HTML, CSS, SQL, VB, JavaScript, Python

Databases: Microsoft Access, MS SQL Server

Project Management: MS Project, MS Visio, MS Excel Content Management: Joomla

Operating Systems: installed and configured Windows NT/XP Security: NT, basic Active Directory, application security Software: A+ - Certified, Software Validation, AAMI FDA Quality System Requirements and Industry Practice – Certified, Microsoft Visual Studio

Validations: Commercial software: AGILE PLM, TrackWise, SyteLine ERP, ComplianceWire Learning Management System, iVantage Human Resources System, Pentaho/Inetsoft Data Warehouse Suite, Pacejet Shipping System, Data Archives, DOORS, and Track. Application types developed on site: reporting, product testing, Ad Hoc queries, data file transfers, triggers, stored procedures, system integrations and database server migrations, and applications for printing invoices, device labels, receivers, travelers, shipping labels and warranty cards. WORK EXPERIENCE:

MIS Software Validation Specialist II/Business Analyst, Cardiac Science Corporation – July 2007 to Sept 2015 iShop: Systems Administrator for Cardiac Science Online Store, managing content, security and ERP integration. Computer Systems Validation: Author and validation specialist for 3 subsidiaries’ MIS computer system validation for applications ranging from Enterprise Resource Planning (ERP), Human Resources System, learning/training, data warehouse, and Product Lifecycle Management systems to manufacturing applications. Validation documents include requirements specifications and associated test directives that address application security, functionality and data integrity. Gather and create Visio flow charts, installation plan, rollback plan and risk assessment. Validation tests include using SQL Server Enterprise Manager and Query Analyzer to create database queries, ODBC connections to databases, triggering data transactions, boundary testing of input fields, logon security and usability testing of web and windows applications. Hire, train and direct a team of IT validation contractors for larger projects. Audit company validations and advise the IT staff on how to increase regulatory compliance. Update company Standard Operating Procedures and Detailed Instructions to ensure they meet federal regulations and company policies.

Project Management: Project Manager for General Reports, a web-based reporting application. Set up a Project Mgt SharePoint site for IT projects, creating project documentation templates, project subsites, and a master calendar. Used MS Project as project manager for the January 2014 ERP system upgrade for two subsidiaries to a clustered environment. The project also included the first implementation of the ERP system for a third subsidiary. IT Representative on the Criticare Systems, Inc. Cross-Functional Staff Team. Information Systems Manager/ Senior Business Automation Analyst, Bureau of Endangered Resources(ER), Wisconsin Department of Natural Resources (DNR) – July 2003 to July 2007. Bureau Information Systems Manager: Bureau IT representative on the Natural Heritage Inventory Portal Web Application Implementation Team, using Agile methodology, to ensure compliance with Internet standards, administered application administrative security and assisted in testing during implementation phases; Project Manager for the Biotics Change Management Team (multi-tiered application), authored client installation documentation, designed the implementation plan using MS Project and coordinated the team through their tasks and validation for each iteration, managed the change management log and communicated with management and staff at appropriate milestones; Bureau liaison for the migration of all applications and file shares to Department of Administration data center. Bureau Information Technology Coordinator: Installed and troubleshot bureau computers and tested new software; Participated on department-wide IT initiatives such as the ArcGIS Server implementation, Division IT Representative on other DNR issues including a key member on the desktop PC rate setting team; Coordinated the bureau’s application tasks for the migration of servers and applications to the Department of Administration data center. Bureau Internet Manager: Coordinated and directed our team of bureau Internet publishers, hired and trained LTEs, approved code and pages, communicated department initiatives, developed bureau Internet presentations, survey forms, department- wide team presentations such as the Invasive Species site and created and managed the Online Donations cooperative web site with the Department of Administration; directed and co-developed the bureau intranet web site and associated style sheets, active participant on department projects such as the revision of the DNR template and style sheet and authored the ER Bureau Internet Publishing Handbook and a publisher’s Go Live Checklist. Information Technology Coordinator, Bureau of Administrative and Field Services, Wisconsin Department of Natural Resources - February 1999 to July 2003 - bureau was dismantled. Bureau Information Systems Manager: Project manager using MS Project for FleetAnywhere (client-server) and Bureau IT representative on the project teams for Equipment Inventory System (web application), defined system specifications, administered security, tested applications, wrote application documentation, training documentation and trained users; Represented the DNR IT at a national conference for Fish and Wildlife agencies in Nevada. Bureau Information Technology Coordinator: Assisted with IT requests by staff, and maintained hardware inventory; File Security: Managed a common bureau file share using NT security to restrict access sensitive medical information. Bureau Internet Manager: Coordinated and directed bureau Internet publishers, approved pages, published bureau Internet presentations within the bureau including creating the Open the Outdoors presentation for the disabled, oversaw the creation of a bureau intranet web site and was an active member of the DNR web publishers group. Project Manager, Wisconsin Department of Natural Resources, temporary assignment – August through December 2002.

DNR Project manager during the Chronic Wasting Disease outbreak - worked in partnership with a Project Consultant to instill project management practices into the chronic wasting disease activities to transition from crisis management to project management, tracked the project using MS Project, developed and delivered weekly reports with 30-, 60- and 90-day projections for the DNR Secretary, created the first secure Extranet at the DNR and created listservs as communication tools for the 17 teams; Hired, trained and directed the work of a Project Management Assistant. Data Analyst Assistant/Wildlife Biologist, Bureau of Wildlife Management, Wisconsin Department of Natural Resources - October 1992 through January 1999.

Bureau Internet Manager: Active contributor on the DNR web publishers group, participated on projects including the design and lay out of DNR templates since the creation of the department’s site. Bureau Information Technology Support: Performed Bureau computer, printer and software installation, upgrades and troubleshooting.

Miscellaneous: Marketing Team member for the implementation of the Automated License Information System (ALIS); compiled and edited the Wisconsin Game and Fur Harvest Summary 1930-1992, the Bureau of Wildlife Management 1989 - 91 Expenditure Analysis, remitted Wildlife Management's gift accounts, managed the accounts database and created an annual report.

EDUCATION: Bachelor of Science in Natural Resources, December 1981 University of Michigan School of Natural Resources, Ann Arbor, Michigan IT TRAINING: Project Management, PMP 1-2-3, Microsoft Project 98, IT Project Performance, Quality Assurance, Complying with Computer and Software Validation Requirements, AAMI Quality System Requirements and Industry Practice

(certified), Introductory Active Directory, MS Exchange Mail, Introductory Oracle 9I SQL & SQL PLUS, Crystal Reports, Programming Logic, Introductory VisualBasic, Introductory XML, Developing Microsoft ASP .NET Web Applications using Visual Studio .NET, Managing DNR Web Publishing Activities, Web Site Design and Layout, Web Page Basics, Cascading Style Sheets, Introductory JavaScript, Dreamweaver, Web Graphics, PhotoShop, Homesite, Web Accessibility, Access

(Beginning, Intermediate, and Advanced), Excel, PowerPoint, WORD, A+ (certified), Networks+, Dell Optiplex and Latitude Annually Certified for several years, Troubleshooting, Maintaining, and Upgrading PC's, and am currently using Visio, SnagIt, ODBC connections, and SQL Server Management Studio and Enterprise Manager. Miscellaneous: Also, take continuing education online courses like Python programming, Mobile Applications, Google Analytics and Web Application Architecture, and currently learning Visual Studio 2015 C# MVC for web applications. TEAM TRAINING: Basic Principles for a Collaborative Workplace, Perceptual Thinking Patterns, Perceptive Communications, and Facilitating by Heart.

VOLUNTEERING: Deerfield Community Center: Web Developer using Joomla to deliver/maintain a content management system, PC installation and SAN implementation. Glacial Drumlin United Soccer Club: Current President(2013+) and Web Developer. Former Sophia L. Gokey Scholarship Committee Member: Review college scholarship applications as committee member. Personal Computer Support: Private individuals

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